http://leanblog.org/audio40

Every time I am in a hospital or clinic setting, one of the first things I do is get a pump or squirt of gel or foam from a wall-mounted dispenser to clean my hands.Or, I should say *try* to get hand sanitizer. For one, it's important to practice proper hand hygiene when entering or leaving a unit, for my sake and the patients (and to practice what I preach, a secondary concern). Secondly, I'm testing to see if the hospital's support processes work well - isthe dispenser actually not empty?

It's usually not difficult at all to find an empty gel or foam dispenser on the wall. Sometimes, the first one I try is empty (as are others). Sometimes, I have to try a few... but there's almost always an empty one.