And Another Thing

It’s starting to feel a lot like Christmas in this week’s episode. Joella and Helene dive into the similarities and differences of the festive season across the countries they’ve lived in. As a special treat for the final episode of the season, this extended installment leans fully into the friendship dynamic that has shaped the podcast from day one.

On this week's episdoe Helene is back from vacation - sun kissed and full of rest and relaxation - while Joella laments on her week while she endured Helene's absence. Remembrance Day also happened, and let’s just say trying to enforce a one-minute silence in a busy café was peak stress with a side of chaos. And good news: Hyacinth has returned, ready to supply premium content for our ongoing soap opera, “These Are the Days of Our Regulars.”

In this week’s episode, Joella dives into her theory about how she and Helene manage their team—drawing some hilarious (and surprisingly accurate) parallels to life as schoolteachers. They also chat about what it’s really like to serve people on their worst days, and how much emotional energy goes into showing up with kindness. Plus, they unpack the art of upselling: why it matters for the business, and how it can actually enhance the customer experience when it’s done right.

In this week's bite sized episode, Helene and Joella build their fantasy menu in a world where stomachs never get full. Helene attempts to pin down where in the world she will be when this episode drops - her sense of geography may be questionable, but the holiday certainly won't be!

On this week’s episode, Joella and Helene share stories from their week that spark the all-too-familiar servers response, “No problem” — even though it definitely is a problem. They dive into the things they wish they could say to customers, versus what actually comes out, and they daydream about the kind of restaurant/cafe they’d love to visit, complete with their ideal vibes, food, and chaos level.

This week, Helene and Joella dive into the world of food delivery services — exploring how they shape both businesses and consumers alike. With spooky season in full swing, they also share how Halloween is celebrated in their respective countries and what they would do in some 'spooky would you rather'.

This week’s episode comes to you fresh from a whirlwind week — complete with late-night concerts, border crossings, and a mini holiday adventure for Helene and Joella. The duo swaps stories from their night out and relives the chaos of all the things that somehow ended up on the floor during Thanksgiving.

Along the way, they dive into the big questions: What does Thanksgiving really mean, and where did it all begin? Are these “fresh goods” actually fresh? And can you really trust someone to watch your stuff while you step away? Tune in for laughter, reflection, and the kind of pivotal life discussions this podcast can deliver.

Laughter kicks this week's episode off, because sometimes pushing record and seeing what comes out is the only way forward. Helene and Joella explore big cafe life vs little cafe life and how leaders of a business have a financial outlook as well as a staff and customer experience mindset. A rare Milo question comes through this week after the legend himself stopped in to say hello and offer a random thought.

On this week's episode, Helene and Joella explain the difference of new staff vs old staff and how the new is always an adjustment but having old staff come back is a refreshing change of pace. Both of them dream about whether they would prefer to work in a smaller cafe or a larger one which naturally leads to a chat about sandwiches.

On this week's episode, Helene and Joella vent their frustrations with fall becoming punkin season rather than pumpkin season. Things start to go haywire with accents and pronunciations, they discuss loyalty cards and how they benefit a business and the pivotal question of 'if you had to introduce yourself as your hidden hobby what would you be called?' is asked.