What makes a support team, business, or community successful?

Someone with awesome drive, who communicates well, and genuinely cares about the customer. That's just a small part of what makes Andrea Rennick rock at her job at Copyblogger Media.

I want you to watch or listen to this interview (because we had some technical difficulties half way through) and feel the passion that Andrea brings to the table. This is super important for those of us just starting out or even veterans looking to grow our business.

You have to be passionate and care about the customer - bottom line.

Andrea is going to share that and more about the WordPress community in the latest episode of the Matt Report!

Andrea Rennick teaches us the importance of caring for our WordPress customers

http://www.youtube.com/watch?v=ZYjHD_23iu8

Click here for YouTube

Listen to the audio version

Community

If you're not building a community for your business or product - what are you waiting for?

The competition is too great for you to think you can just sell to one customer and move on to the next. People want more value for their dollar, so start giving it to them.

On the flip side, you can't go it alone building your freelance or agency presence. Build a community of other professionals around you. Need another WordPress developer? Connect with one. How about a designer? Discover some on the social web.

Community means more than just where you live - it's who you interact with on a daily basis. People that are progressing your career or you as a person without you even realizing it.

Take some time this holiday season and brainstorm how you will grow your community in 2013.

Whatta' ya think?

So far so good?

I need more feedback! Are you liking these interviews? Do you want something different? Let me know - Christmas is right around the corner!

If you can share this link with someone that would be super. If you could sign up for my newsletter, that would be an awesome present! :)

Til next time!