In this episode we take on questions that you (our listeners) have for us! 

We answer these specific questions:

"Is anyone doing (or done in the past) patient surveys? We would love to see what we are doing right that our patients enjoy and what recommendations they have or concerns, if any. Any suggestions or sample questions would be greatly appreciated!"  

"I have a couple questions about 'The 4 Departments Every Front Office Needs.' When you say 1-18 people one person can run the front and then 19 you would have 2 people and then 32 you would have 3, does this include the office manager or would that be in addition to the OM? We have 4 days a week with 1 doctor and 2 full time hygienists and we have 1 day with 2 doctors and 2 full time hygienists. I have another question. I know you talk about checklists to hold people accountable. Do you recommend every person on the team have their own checklist?"

"What is the best way to prevent hygiene no shows?"