While apologizing is can be considered difficult for obvious reasons, being on the receiving end of an apology can be just as hard for reasons that aren't so apparent. The temptation to open up the floodgates and pounce on the opportunity at hand can seem irresistable. Whether we want them to understand the full weight of their transgression, or we're hoping to share a little bit of the pain, being slightly petty during the "I'm sorry" is something we all have to face at some point. However, those long term results that we want, require grace and a whole lot of tact while we're in the process!