In this episode of As the Drum Turns, Jeff & Lora welcome SRM's 24th state and discuss how operating a business transparently builds trust and loyalty among team members.

In this episode of As the Drum Turns, Jeff & Lora discuss drawing inspiration from Indiana's Coach Cignetti and turning it up in 2026 by putting the right people in the right spots.

In this episode of As the Drum Turns, Jeff & Lora recap 2025 by sharing the major stats and stories from the past year while beginning to cast a vision for the upcoming year.

In this episode of As the Drum Turns, Jeff & Lora discuss the idea that excellence in our work is an overflow of the state of the other aspects of our lives, and how self-improvement starts from within.

In this episode of As the Drum Turns, Jeff & Lora talk about a freezing night pour in Cleveland, Ohio, the small things that added up to cause issues, and showing people what "good" looks like.

In this episode of As the Drum Turns, Jeff & Lora talk about the ripple effect of simply taking a customer's order, the true cost of a poor customer service experience, and what we can do to fix it.

In this episode of As the Drum Turns, Jeff & Lora answer your questions! From open-door policies to ghost orders, vacation days, and expanded family days, this episode covers a wide variety of topics.

In this episode of As the Drum Turns, Jeff & Lora cover one of Nick Saban's Five Enemies of Greatness: Entitlement, and how past success can allow entitlement to creep in.

On this episode ofAs the Drum Turns, Jeff & Lora welcome Operators Jeff Claybrooks and Deion Wade for Team Appreciation Day. They discuss what makes the company's culture thrive and unforgettable moments from their time on the job. 

In this episode of As the Drum Turns, Jeff & Tim talk about the damaging effects of weak links, how to manage them, and what to do if you're the weakest link on your team.