Firms built on heroics instead of systems eventually crack.

The Disruptors
With Liz Farr

Ashley Carroll thinks burnout is a design flaw, not a personal failing. 

“I’m a big believer that burnout is a business model flaw,” she says. In response, Carroll created Operations House to help founders reduce burnout and “step out of that role as the provider, the doer, the practitioner, and into an ownership level role.” 

According to Carroll, burnout stems not only from long hours but also from processes that lack four key qualities: reliability, efficiency, integration with existing systems, and psychological safety.