A gut feeling can tell you everything — especially when it comes to safety, trust, and team culture.

In this special bonus episode, Zoe sits down with Rasa Kabaila NP to explore what psychological safety really looks and feels like in practice.

From recognising the early signals of unsafe environments to understanding why values only matter once they are tested, this is an honest and grounded conversation about care, connection, and culture.

For anyone trying to hold onto good people and build something that lasts, this one’s for you.

Contact the show at [email protected]

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:

• Rasa Kabalia | LinkedIn
• Psychological Safety in the Workplace | Thought Leadership
• Leading with Empathy | Thought Leadership
• How to Minimise Burnout | Thought Leadership
• Living Through Workforce Pressures | Thought Leadership
• Building a Resilient Workforce | Guide
• Provider Guide to Trauma-Informed Care | Guide
• Storytelling in Education | Guide
• Put Some Concrete in Your Breakfast | Book

Learn More About Ausmed: https://lnk.bio/ausmed/organisations

See omnystudio.com/listener for privacy information.

Worried about AI stealing your job? ...or are you ignoring it until it goes away? This aversion might be blocking you from pathways to real improvements in workforce capability.

Will Egan (CEO of Ausmed) joins Zoe, Michelle and Karen to outline the three phases of AI adoption: Risks, Opportunities and Governence.

Together, they breakdown the fears around accuracy, bias and job disruption, before shifting into the real, practical opportunities AI offers.

From productivity and augmentation (not replacement), to the reflective, Generative Learning Experiences being developed at Ausmed.

Separate the reality from the hype and start rethinking how Artificial Intelligence could actually strengthen your workforce.

Contact the show at [email protected]

Follow Ausmed on LinkedIn, Facebook & Instagram

EVENT INFO: Building Workforce Capability with AI | Gold Coast, QLD
Sept 29, 2025 — evening prior to the Aging Australia National Conference.
*allocation exhausted → join the waitlist here

Resources:

• AI Bias and Cultural Safety in Aged Care | Guide
• Using AI in Healthcare Education | Guide
• How AI and Machine Learning Is Impacting Nursing | Guide
• What does AI mean for healthcare in Australia? | Guide
• Why Reflection Matters | Guide
• Thinking Differently About Change (Pt. 1) | Thought Leadership
• Smart Strategies for Healthcare Education | Thought Leadership

Learn More About Ausmed: https://lnk.bio/ausmed/organisations

See omnystudio.com/listener for privacy information.

Forget policy binders and bureaucratic buzzwords, Zoe, Michelle and Karen are back with a grounded, challenging and surprisingly relatable take on governance.

They explore the tensions between high-level governance ideals and the reality of applying them down in the weeds.

What emerges is a refreshing discussion about how governance, when it's 'good', supports trust, capability, and clarity at every level of an organisation.

Contact the show at [email protected]

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:

• Strengthening Care with Provider Governance | Thought Leadership
• Governance and Accountability in Aged Care | Guide
• Statement of Rights: Aged Care Governance | Guide
• A Rights-Based Framework in Aged Care Governance | Guide
• Responsible Person Duty in Aged Care Governance | Guide
• Integrating Clinical Governance | Training Requirement
• Partnerships in Healthcare Governance Planning | Training Requirements

Learn More About Ausmed: https://lnk.bio/ausmed/organisations

See omnystudio.com/listener for privacy information.

A trauma-informed approach is often seen as a specialist skill — but what if it was embedded into the everyday systems that shape how we give feedback, lead teams, and build trust?

In this special bonus episode, Zoe sits down with Dr. Karen-Ann Clarke — a veteran mental health nurse, educator, and academic — to explore how trauma impacts learning, behaviour, and relationships at work. From simple shifts in language to strategies for supporting underperformance, this is a practical and powerful conversation for anyone building capability in others.

Whether you’re designing training, mentoring staff, or shaping team culture — this episode offers new ways to lead with care, build resilience, and create high-trust environments.

Contact the show at [email protected]

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:

• Provider Guide to Trauma-Informed Care | Guide
• Trauma-Informed Care in Aged Care | Ausmed Article
• Psychological Safety in the Workplace | Thought Leadership
• Leading with Empathy | Thought Leadership
• Psychological Risks and Hazards - A Legal Perspective | Guide
• Storytelling in Education - The Power of Supervision | Guide
• Phoenix Australia | Ausmed Partner
• Phoenix Australia - Trauma and Aged Care Training and Information | Ausmed Partner
• Adverse Childhood Experiences (ACEs) | CDC
• What is Complex Trauma? | Blue Knot Foundation

 

Learn More About Ausmed: https://lnk.bio/ausmed/organisations

See omnystudio.com/listener for privacy information.

Is your strategy being discussed regularly? or is it just gathering dust in a drawer?

Zoe, Michelle and Karen explore how strategy can support capability, guide decision-making, and bring people into alignment.

They talk about what it takes to make strategy visible, turning it into something people actually use — and how to keep it alive through everyday habits, team culture, and shared understanding.

Because when strategy works, it becomes part of how people think, speak, and work together.

Relevant Articles:

• A Guide to Workforce Strategy | Guide
• Recharge Week - A People and Culture Initiative | Thought Leadership
• The Real Cost of Poor Onboarding in Aged Care | Thought Leadership
• Words Really Matter | Thought Leadership
• How Do I Implement Adaptive Learning Strategies? | Guide
• How Can I Implement Self-Directed Learning Strategies? | Guide
• Creating a 'Learning Culture' in your Team | Guide
• Organisational Leadership in Healthcare: What is it? | Ausmed Article
• Workforce Planning in Aged Care | Ausmed Article

Learn More About Ausmed: https://lnk.bio/ausmed/organisations

See omnystudio.com/listener for privacy information.

Change is everywhere in healthcare — new roles, new reforms, new technologies. But how we navigate that change? Why do some of us thrive on change while others dread it?

Zoe, Michelle and Karen tackle the real-world messiness of change management and the capability it takes to lead, support, and shape it. What starts as a reflection on Zoe’s own role transition quickly unfolds into a bigger conversation.

Michelle champions momentum, challenging the idea that leaders always need to slow down for others. Karen argues for listening, trust, and understanding the emotional impact of change. And Zoe’s caught in the middle — balancing action with empathy.

Whether you’re driving change or trying to survive it, this episode brings sharp perspectives, practical insights, and a little bit of group therapy.

Contact the show at [email protected]

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:
Prepare Your Board for the New Standards | Webinar
Aged Care Reforms - Will They Deliver the Change We Need? | Thought Leadership
The Real Cost of Poor Onboarding in Aged Care | Thought Leadership
Am I a Leader or a Manager? Can I Be Both? | Thought Leadership
Preparing for Your First Audit Under the New Standards | Guide
Adapting to Regulatory Changes in Healthcare Training | Guide

Learn More About Ausmed: https://lnk.bio/ausmed/organisations

See omnystudio.com/listener for privacy information.

Get ready to rethink how we verify and value professional capability as Zoe, Michelle and Karen unpack one of the trickiest concepts in healthcare: competency.

Together, they examine how competency needs to be more than a process — it needs to be a conversation. They also discuss how to move beyond static assessments, how confidence and compliance fit in (or don’t), and what good competency-based education actually looks like.

Contact the show at [email protected]

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:
Competency Assessments are Not a Checklist | Webinar
The Competency Conundrum in Home Care
Practical Approaches to Competency-Based Education | Guide
How Do I Use Learning Analytics for Competency Mapping? | Guide
Guide to Building a Competency Framework for Skill Development
Developing a Competency Identification System | Guide

Learn More About Ausmed: https://lnk.bio/ausmed/organisations

See omnystudio.com/listener for privacy information.

Let's dive headfirst into the often dreaded but undeniably essential world of mandatory training in healthcare.

Zoe, Michelle, and Karen discuss whether mandatory training truly builds capability or if it's just a checkbox culture driven by regulation and fear of risk.

It's time to move beyond “death by e-learning” and think critically about why we do mandatory training, how it’s measured, and how we can make it meaningful—if not revolutionise it completely.

Contact the show at [email protected]

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:
Mandatory Training Best Practices | Webinar
Workforce Capability is Everyone's Business
Workforce Capability Starts in the Boardroom
Psychological Risks and Hazards - A Legal Perspective

Learn More About Ausmed: https://lnk.bio/ausmed/organisations

See omnystudio.com/listener for privacy information.

Welcome to the first episode of Capability Corner, the podcast where we explore building workforce capability in healthcare! Hosted by Zoe Youl, Dr. Karen Patterson and Michelle Wicky.

Discover the latest trends in healthcare education, the real meaning of triangulation during audits, and how building capability can transform workforce performance and patient care outcomes. 

Whether you're in workforce development, education or clinical leadership, this episode offers insights, practical tips and a touch of fun.

Get in touch with the show at [email protected]

You can watch the video version of this episode on the Ausmed Youtube channel.

Learn More About Ausmed: https://lnk.bio/ausmed/organisations

See omnystudio.com/listener for privacy information.

What does it take to navigate the complexities of scope of practice in Australia's healthcare system? Will Egan sits down with Kate Rowan-Robinson, Chair of the Nursing Regulation Faculty at the Australian College of Nursing, to find out. 

Kate sheds light on how nurses are expanding their roles and responsibilities while understanding the critical balance between competence, confidence, and authority.

Tune in to learn how evolving frameworks are empowering Australia’s largest health workforce to navigate the ever-changing landscape of healthcare regulation.

Resources and links:

• The Nursing Regulation Faculty

Connect:

• Ausmed website
• Ausmed on Facebook
• Ausmed on LinkedIn
• Will Egan on LinkedIn

Learn More About Ausmed: https://lnk.bio/ausmed/organisations

See omnystudio.com/listener for privacy information.