With all of the options in today’s market, great customer service is a valuable commodity. On this episode of Authentic Living with Roxanne, we welcome Laurie Guest who will share her experience and strategies on how to keep your customers happy and feeling well cared for.

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement.

Authentic Touch Points:

Laurie’s latest book is The 10¢ Decision: How Small Change Pays Off Big, presenting her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences. Laurie made it a "flip" book with half the book written for leaders and half the book written for team members.

Laurie is a wife, mother, golfer, board game lover, autograph collector, sea glass gatherer, metal detecting fan, geocaching hobbyist and Netflix binge watcher.

I encourage you to reach out at any time with thoughts or questions. Click here to contact me at your convenience.

Thanks! Roxanne

Laurie’s website: https://laurieguest.com

In this fast-paced world of devices, online living and being bombarded with constant messages, it can become very overwhelming...but imagine living in a constant state of noise. On this episode of Authentic Living with Roxanne, we welcome Jeanette Graham who will share her journey of being diagnosed with ADHD as an adult and the skills that help her cope at home and at work.

Jeanette’s life never made sense, she always felt like she never quite fit in and was just different. When Jeanette was diagnosed with ADHD in the spring of 2017 everything changed. Suddenly her whole life started to make sense. The more Jeanette learned about ADHD the more she started to learn about herself. She was different and realized she didn’t fit in but that was ok.

What is ADHD? 2:40

There are aspects of ADHD that most people wouldn’t wish on their worst enemy, but then there are those that make you stand out in the best way. Despite her hardships, Jeanette has had much success in her career and family.

Currently Jeanette shares her journey from acceptance of her diagnosis to navigating treatment and juggling daily life on her podcast Excuse My ADHD.

I encourage you to reach out at any time with thoughts or questions.

Thanks! Roxanne

Jeanette’s website: https://www.excusemyadhd.com
Jeanette’s podcast: https://www.excusemyadhd.com/podcasts-list/

In this fast-paced world of devices, online living and being bombarded with constant messages, it can become very overwhelming...but imagine living in a constant state of noise.  On this episode of Authentic Living with Roxanne, we welcome Jeanette Graham who will share her journey of being diagnosed with ADHD as an adult and the skills that help her cope at home and at work.

Jeanette’s life never made sense, she always felt like she never quite fit in and was just different. When Jeanette was diagnosed with ADHD in the spring of 2017 everything changed. Suddenly her whole life started to make sense.  The more Jeanette learned about ADHD the more she started to learn about herself.  She was different and realized she didn’t fit in but that was ok. 

Authentic Touch Points
What is ADHD?  2:40
The perception of ADHD.  6:40
Coping skills.  12:45
A day in the life with ADHD.  17:35
Going to work with ADHD.  23:35
It’s not all negative, looking at the positive side of ADHD.  26:50
Advice for leading those with ADHD at work. 32:00

There are aspects of ADHD that most people wouldn’t wish on their worst enemy, but then there are those that make you stand out in the best way. Despite her hardships, Jeanette has had much success in her career and family. 

Currently Jeanette shares her journey from acceptance of her diagnosis to navigating treatment and juggling daily life on her podcast Excuse My ADHD.

I encourage you to reach out at any time with thoughts or questions. Click here to contact me at your convenience.

Thanks!

Roxanne

Links:
Jeanette’s website: https://www.excusemyadhd.com
Jeanette’s podcast: https://www.excusemyadhd.com/podcasts-list/
Contact Jeanette:  https://www.excusemyadhd.com/contact/

In this fast-paced world that we live in, self-care is more important than ever. Conventional medicine isn’t always the answer. On this episode of Authentic Living with Roxanne, we welcome Alternative Healing Expert, Arnie Freiman.

Arnie’s life journey has led him on a path of passion and whole-person authenticity—in spiritual, financial, healthcare, and education. His expansive history and sheer depth of character enable him to serve as an insightful guide for folks in search of their inner, truest self.

Arnie’s Journey. 2:00

Arnie is a feeler. He feels life—his and yours—deeply and uses love, wisdom, spirituality, humor, fresh air, and food to lead people home.

Most beautifully, though, Arnie is a friend in the truest sense of the word. He’s also a father, an ex-husband, and a cancer survivor. A man who’s walked an impossibly bumpy road. He is all the layers of a human being with a lived life. Buy him a glass of wine—heck, a bottle—and he’ll tell you all about it.

I encourage you to reach out at any time with thoughts or questions.

Thanks! Roxanne

Arnie’s website: http://arniefreiman.com

In this fast-paced world that we live in, self-care is more important than ever.  Conventional medicine isn’t always the answer.  On this episode of Authentic Living with Roxanne, we welcome Alternative Healing Expert, Arnie Freiman.

Arnie’s life journey has led him on a path of passion and whole-person authenticity—in spiritual, financial, healthcare, and education. His expansive history and sheer depth of character enable him to serve as an insightful guide for folks in search of their inner, truest self.

Authentic Touch Points
Arnie’s Journey. 2:00
Changing my course of treatment.  8:15
Reconnecting with joy. 13:30
My 3:00 am wake-up call.  15:30
The intersection of love and violence.  18:50
Looking into the portal.  21:40
Put your hands on your heart.  28:00
Shifting the energy. 30:20
It’s all about connection.  34:30

Arnie is a feeler. He feels life—his and yours—deeply and uses love, wisdom, spirituality, humor, fresh air, and food to lead people home.

Most beautifully, though, Arnie is a friend in the truest sense of the word. He’s also a father, an ex-husband, and a cancer survivor. A man who’s walked an impossibly bumpy road. He is all the layers of a human being with a lived life. Buy him a glass of wine—heck, a bottle—and he’ll tell you all about it.

I encourage you to reach out at any time with thoughts or questions. Click here to contact me at your convenience.

Thanks!

Roxanne

Links:
Arnie’s website: http://arniefreiman.com

Arnie’s book:  https://www.amazon.com/Befriending-Your-Stranger-Active-Journey/dp/1733673903

Today the Emergency Service Departments are busier than ever...the nearly constant sound of sirens remind us that trauma is happening all around us. On this episode of Authentic Living with Roxanne, we welcome Sajel Bellon Ed.D, RP, CTSS, Professor and Psychotherapist & Vincent Bellon, Career Firefighter and Instructor who will share their experience.

Sajel and Vincent personally saw a need and founded Mind Armour and SOS Psychotherapy to support Emergency Service Departments, First Responders, spouses and families in navigating the ripple effects of occupational stress injuries, like Post-Traumatic Stress (PTS), depression, and anxiety.

What Vincent deals with on the job. 2:15

Speaking globally, Sajel & Vincent vulnerably share their real experiences and evidence-based strategies for surviving the effects of trauma. They are compassionately helping organizations, couples and individuals in creating communities of connection and smashing the stigma around suicidal thoughts.

Sajel and Vincent provide simple tools and interventions for shifting the perspectives surrounding mental health, PTS and suicide. Their mission is to save the lives of first responders and keep their families together.

I encourage you to reach out at any time with thoughts or questions.

Website: http://sajelbellon.com

Today the Emergency Service Departments are busier than ever...the nearly constant sound of sirens remind us that trauma is happening all around us.  On this episode of Authentic Living with Roxanne, we welcome Sajel Bellon Ed.D, RP, CTSS, Professor and Psychotherapist & Vincent Bellon, Career Firefighter and Instructor who will share their experience.

Sajel and Vincent personally saw a need and founded Mind Armour and SOS Psychotherapy to support Emergency Service Departments, First Responders, spouses and families in navigating the ripple effects of occupational stress injuries, like Post-Traumatic Stress (PTS), depression, and anxiety.

Authentic Touch Points
What Vincent deals with on the job.  2:15
When I realized my symptoms were unusual. 5:20
Reaching the breaking point.  7:55
Advice for family members dealing with PTS.  14:10
The gaps in services available.  17:20
Mind Armour – filling in the gaps of care. 24:45
Support for kids.  28:30
Transparency is key.  33:15

Speaking globally, Sajel & Vincent vulnerably share their real experiences and evidence-based strategies for surviving the effects of trauma. They are compassionately helping organizations, couples and individuals in creating communities of connection and smashing the stigma around suicidal thoughts.

Sajel and Vincent provide simple tools and interventions for shifting the perspectives surrounding mental health, PTS and suicide. Their mission is to save the lives of first responders and keep their families together. 

I encourage you to reach out at any time with thoughts or questions. Click here to contact me at your convenience.

Thanks!

Roxanne

Links:
Website:  http://sajelbellon.com
Email:  [email protected]
Phone:  (416) 454-5064