http://leanblog.org/audio102

The world (especially the world wide web) is full of surveys. Tell us how we're doing! Your satisfaction is important to us! We see this so often, it's easy to become numb to it in our Yelp-ified world.It's definitely a "first world problem," but I've been shopping for a new car over the past few months and I finally bought something. I won't disclose what I bought, but it's replacing a 2004 Saab 9-3 that I've had for 11 years now.

The car shopping and buying experience has its frustrations - that's nothing new...

http://leanblog.org/audio102 The world (especially the world wide web) is full of surveys. Tell us how we're doing! Your satisfaction is important to us! We see this so often, it's easy to become numb to it in our Yelp-ified world.It's definitely a "first world problem," but I've been shopping for a new car over the past few months and I finally bought something. I won't disclose what I bought, but it's replacing a 2004 Saab 9-3 that I've had for 11 years now. The car shopping and buying experience has its frustrations - that's nothing new...

Automakers & Car Dealers Should Survey Customers

Lean Blog Audio is a short-form podcast featuring audio versions of articles from LeanBlog.org, written, read, and expanded by Mark Graban.

Each episode explores practical Lean thinking, psychological safety, continuous improvement, and leadership—through real-world examples from healthcare, manufacturing, startups, and other complex work environments.

Topics include learning from mistakes, reducing fear and blame, improving systems, and using data thoughtfully through tools like Process Behavior Charts. Episodes often go beyond the original blog post, adding fresh context and reflections fo

Business

Lean Blog Audio is a short-form podcast featuring audio versions of articles from LeanBlog.org, written, read, and expanded by Mark Graban. Each episode explores practical Lean thinking, psychological safety, continuous improvement, and leadership—through real-world examples from healthcare, manufacturing, startups, and other complex work environments. Topics include learning from mistakes, reducing fear and blame, improving systems, and using data thoughtfully through tools like Process Behavior Charts. Episodes often go beyond the original blog post, adding fresh context and reflections fo

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Automakers & Car Dealers Should Survey Customers

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