Recorded January 24, 2025

We're joined by Colin Birney who highlights how MSPs operate as a tier-two support system, providing expertise and assistance for institutions that may not have the resources to manage their AV systems effectively. This model allows for a more streamlined approach to troubleshooting and ensures that educational institutions can focus on their primary mission: teaching and learning.

The discussion also touches on the often amusing colloquial names given to various campus spaces. We all recount our experiences with confusing room names that can lead to miscommunication and frustration. With so many rooms named after donors or faculty members, it's easy to see how someone might struggle to locate the "Mitchell Room" when their ticket only says "Room 101."

All this and the news, too!

News article discussed: https://www.avinteractive.com/news/products/primeview-introduces-world-first-led-roll-up-display-21-01-2025/

Connect with Colin Birney and AV-MSP:

https://www.linkedin.com/in/colin-birney/

https://av-msp.com

Educause HECVAT:

https://library.educause.edu/resources/2020/4/higher-education-community-vendor-assessment-toolkit

Alternate show titles:

• They don't tell you where their people are

• Tier 2 desk

• We don't really like to talk to end users

• Does it matter if your DSP was offline for 5 minutes?

• AV is IOT

• Not when it's inconvenient it's not…

• Just stop making wireless appliances

• Event insurance

• Depends on the class…

• The "What if?" game

• Buried under busy work

• Figure out what that thing is on your arm

• Buy 'em chicken tenders

• Designing for support

• Les Moore

We stream live every Friday at about 300p Eastern/1200p Pacific and you can listen to everything we record over at AVSuperFriends.com

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