In this episode of the B-Compliant Podcast, Rachel MacRae and Vicky Pearce unpack a series of recent regulatory and supervisory developments, using only the FCA, HM Treasury, Upper Tribunal and FOS updates provided. They explore the FCA’s shift towards an outcomes-based approach under Consumer Duty, HM Treasury’s proposed reforms to the Appointed Representatives regime, and a significant Upper Tribunal decision upholding FCA bans and penalties over unsuitable pension investments. They also discuss the Financial Ombudsman Service’s warning about increasingly sophisticated financial scams and what this means for advisers. The conversation remains professional yet lightly sarcastic, highlighting the practical implications for firms seeking to evidence good consumer outcomes, maintain robust governance and protect clients in a fast-evolving risk landscape.