B2B Tech Talk with Ingram Micro

More and more companies are migrating to a multicloud environment.
With this mass migration comes pressing resiliency, flexibility and security concerns that are critical to IT infrastructures.
Can this migration be supported and sustained?
In this episode of B2B Tech Talk, Keri Roberts catches up with Shannon Elwell, a business unit executive of North America Power Systems Sales at IBM, and Cheryl Thompson, a sr. technology consultant at Ingram Micro, to discuss how to move businesses into a digital transformation age.
They also discuss: 

IBM’s strategic position with Red Hat
The difference between on-premises and hybrid cloud
The top 3 use cases for hybrid multicloud on IBM power systems
Where technology is going in the next year 


Follow us on Twitter @IngramTechSol #B2BTechTalk.

It’s estimated that only 2-3% of businesses think about storage.
That’s because in the past storage has just been a place where businesses dump data.
But the ability to store data in a way that is safe and allows businesses to retrieve it quickly is becoming more and more crucial for the future.
In this episode of B2B Tech Talk, Keri Roberts catches up with Ric Halsaver, the North America Flash, Software Defined and Red Hat Storage channel sales leader at IBM, and Mark Miller, a technology consultant at Ingram Micro.
The three discuss:

How virtualization helps businesses manage massive amounts of data
How IBM’s single hardware platform allows businesses to get the most value out of their data 
Security, storage management and the future of technology

Follow us on Twitter @IngramTechSol #B2BTechTalk
Learn more about the Ingram Micro and IBM partnership and IBM’s software portfolio.
Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website.

Customer success has changed the way business operates. Think of how products were generally sold. There was no need for continuous touches with the customer, and therefore no need to create a model for continual engagement. Today we have high-touch, low-touch, tech-touch and hybrid models in between—all designed to keep the customer loyal to your business.
In this special global edition, we hear from our Canadian team:
· Bibi Sofowote, Producer and Host of Interesting Humans Podcast 
· Sarah Poonawala, Channel Account Subscription Specialist at Ingram Micro
With the advent of subscriptions comes an increased need for partner engagement. Subscriptions cater to the needs of all business types from enterprise to SMBs and jive with the shift from capital expenditure to operational expenditure—falling somewhere in the middle of both models.
It only costs about 10% or less of your annual recurring revenue (ARR) to maintain customer success management. And it costs six times more to recruit a new user than to retain one. The emphasis should not be on what is being sold at the beginning of the lifecycle journey but on maintaining a healthy partner relationship. Customer success enables customer retention. The customer success manager can ensure the customers utilize all the product features, not only one or two as is the common practice, and therefore increase the chance of renewal due to an increase in the value realized from products and services (solutions).
Want to know more? Connect with the Canadian CX team on our Express Hub.

Customer success has become an industry buzz word. But precisely what is customer success, and how can companies benefit from it? 
In this special global edition, we hear from our Canadian team:
· Bibi Sofowote, Producer and Host of Interesting Humans Podcast 
· Anthony Karim, Vice President of Vendor Management at Ingram Micro
Anthony calls customer success “managed services on steroids.” Customer success is making sure that customers receive all the value they can from the products or solutions they purchased. The essence of these descriptions highlights the notion that customer success is about providing value to customers, so they keep "coming back for more." In other words, effective customer success ensures business continuity.  
One heavy-hitting acknowledgment that arose from the discussion is that technology—no matter how new and exciting—quickly becomes commoditized. We can think of the example of cybersecurity that is now a standardized component of most IT solutions. What therefore differentiates a company from its competitors is customer success—the proactive measure that ensures that the full value of a product or service is fully transferred to the customer before they even need to call customer service.
Want to know more? Connect with the Canadian CX team on our Express Hub.

We hear about, and read about, the importance of mentorships and the positive impact this has on careers in a majority of resources regarding growth. But do you know where to start?
In this episode, Coffee with Women in Tech host, Harpreet Narang, talks to mentor Luana Holland, distribution business manager, Aruba, Hewlett Packard Enterprise and mentee Annie Shah, marketing manager IoT and AI, Ingram Micro. We hear about their journeys and the positive impact their mentor-mentee relationship has had for both.  
We also hear from them about:
•              Impact of mentoring
•              Advice for someone looking for a mentor
•              Why tech with opportunities galore is an exciting career option for women
•              Mentorship programs
For more information or to be a guest on the show, connect with Harpreet Narang on LinkedIn or email.

Ingram Micro’s IoT solutions comprise smart occupancy monitoring, sound analytics, wireless charging, energy monitoring, air quality controls and so much more. This technology can be adapted and deployed across a multitude of environments such as offices, hotels and airports.
We hear from:
· Bhavesh Patel, IoT & AI Solutions and Services UK Ingram Micro
· Dave Lister, Managing Director at IAconnects Technology Ltd
· Simon Johnson, UK Sales Manager at EnOcean
Adopting a digital transformation mindset when implementing IoT solutions will result in lowered operational costs whilst maximizing staff performance and the value of your floorspace. Analyze data retrospectively and in real-time to build, adapt and evolve your working environment. Unlock the opportunity of a smarter, more connected world. 
Speak to your dedicated account manager in the UK or request to be contacted by a consultant here: https://tinyurl.com/yybleu3w

Brand loyalty: Some people get it, some people don’t. There is one major benefit of investing in one brand’s comprehensive solution, however… 
The simplicity.
Dan Stewart, collaboration sales specialist at Cisco, and Cisco systems engineer for Ingram Micro, Jeff Barnhart, name off several other advantages of investing in a full solution.
Plus, they discuss… 

How Cisco is adapting to the landscape of IoT
Why partners should take advantage of Meraki Marketplace
Why partners should care about Cisco’s and Ingram Micro’s partnership
Where technology is headed in the next year

Find Cisco Solution Support here and Cisco DevNet here.
To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk
Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website.

A lot has happened since Ingram Micro’s Chief Country Executive, Kirk Robinson, joined us on the B2B Tech Talk introductory episode. 
Two of Ingram Micro’s biggest milestones in 2020 include an entirely virtual ONE Experience and a newfound focus on customer experience.
In this episode, Keri and Kirk discuss…

The biggest takeaways from the 2020 ONE Event
What Ingram Micro is doing to double down on customer experience
How Ingram Micro is staying connected with partner

To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk
Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website.

In this special global edition, we hear from our IoT team in the UK:
· Bhavesh Patel, IoT & AI Solutions and Services UK Ingram Micro
· Albert Baker, Co-founder of Danalto
· David Pugh, Manufacturing Partnership Lead, Digital Catapult
In today’s connected world with greater demands for energy efficiency, enhancing supply chain visibility can add significant value for organizations. Organizations are increasingly under pressure to deliver the benefits of enhanced visibility in the near term but are hampered due to complexity and cost associated with multi-vendor solutions needed to track assets indoors, outdoors and across international borders.
Ingram Micro offers flexible, scalable IoT and AI solutions that unlock the capabilities of low power, energy-efficient power sensing, aligned specifically to supply chain and asset tracking. Work with Ingram Micro to make asset tracking simple. Harness the capabilities of a platform that enables low power asset/personnel tracking both indoors and outdoors with reduced infrastructure density, complexity and cost.
Speak to your dedicated account manager in the UK or request to be contacted by a consultant here: https://tinyurl.com/yybleu3w

In this special global edition, we hear from our IoT team in the UK:
· Bhavesh Patel, IoT & AI Solutions and Services UK Ingram Micro
· Albert Baker, Co-founder of Danalto
· Sara McNabb, Market Advisor, Digital Technologies, Enterprise Ireland
Sustainability, energy optimization, and in turn, cost efficiencies are a key priority for organizations today. Streamline your operations with a reduction in energy consumption and ensure that your organization remains energy compliant.
Using data at the core, capitalize on the opportunity to infer greater business intelligence insights. Ingram Micro offers flexible, scalable IoT and AI solutions that unlock the capabilities of low power, energy-efficient power sensing, aligned specifically to improving sustainability. Within an AI-enabled world, partner with Ingram Micro to tap into the realm of possibilities of next-generation enterprise IoT service creation.
Speak to your dedicated account manager in the UK or request to be contacted by a consultant here: https://tinyurl.com/yybleu3w