B2B Tech Talk with Ingram Micro

This is the third episode in Ingram Micro’s replay series, where we share with you some of our favorite episodes over the last year that will be helpful to you right now.
If you love the movie Oceans 11 (or 12, 13, or 8)…
you’ll love this 2-part episode about organized crime.
In this episode from October 2019, Chris Paffrath and Bill Vogtsberger, two of Ingram’s top security leaders, discuss fascinating yet scary real life examples of organized crime.
In the first part of this episode you’ll get to hear about how a new facility became the perfect scenario for being attacked, lessons learned on how to be prepared, and why you need to educate your staff on security.
As we head into the new year, now is a great time to make sure your security is up to date and ready to take on new challenges. Learn more about how to be involved with Ingram Micro’s Security BU program by contacting Irma Garcia.
Follow us on Twitter @IngramTechSol #B2BTechTalk
Subscribe to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher so you don’t miss any of the great things we have coming in 2021. Or, tune in on our website.

In this special global edition, we hear from our IoT team in the UK:

Max Pollington, Digital Content Executive, Ingram Micro UK
Gerry O'Brien, Director of Operations, Ingram Micro UK

New public health guidelines will need new tools and solutions to optimize the compliance investments needed. Using IoT and AI solutions from Ingram Micro, organizations can ensure public safety, comply with health regulations and, importantly, resume business operations both effectively and efficiently. Using smart tracking software, hardware and analytics, our IoT and AI solutions offer real-time notifications for users. 
Speak to your dedicated account manager in the UK or request to be contacted by a consultant here: https://tinyurl.com/yybleu3w

As more technology companies move to the recurring revenue structure through the subscription model, the bulk of the manufacturer’s revenue will come after the initial sale. For a customer to renew a subscription, there must be a perceived value in the product, which means manufacturers must put significant effort into guaranteeing that users understand the value they are getting from their solutions. This effort is to safeguard customer loyalty or ‘stickiness’ regardless of whether the customer is B2B or B2C.
In this special global edition, we hear from our Canadian team:

Bibi Sofowote, Producer and Host of Interesting Humans Podcast 
Anna Graczyk, Senior Channel Account Specialist for Cisco at Ingram Micro

Staying engaged is imperative: it is not sufficient to begin a Customer Success plan and then hold off for an entire year before reconnecting with the customer. A regular cadence will demonstrate the ongoing value that the customer is deriving from the solution. The quarterly success review helps the CSM to manage the business relationship, taking out any barriers in real-time along the way.
Want to know more? Connect with the Canadian CX team on our Express Hub.

This is the second episode in Ingram Micro’s replay series, where we share with you some of our favorite episodes over the last year that will be helpful to you right now.
Technology can help propel us forward, but it will never replace real human connection.
When we remember that each person that interacts with our digital presence is a human and we treat them like a human, we build real relationships and create great opportunities.
In this episode from February 2020, Janet Schijns, founder and CEO of JS Group, discusses why sales professionals need to act more human when they’re selling online.
She also talks about:

The importance of business people being able to connect with one another.
Why digital is a minimum requirement for all companies to be successful in creating a great user experience.
Why businesses need to think about VR, AR, etc. to stay relevant in the future.

Learn more about how to make your brand stand out and be more human in the new year by listening to this episode or by contacting your Ingram Micro account manager.
Follow us on Twitter @IngramTechSol #B2BTechTalk
Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website.

This is the first episode in Ingram Micro’s replay series, where we share with you some of our favorite episodes over the last year that will be helpful to you right now.
Branding is about the connection you make with someone. It’s the feeling you give them about you or your company.
In this episode from our 2019 Ingram ONE event, Ingram Micro’s Senior Marketing Account Manager, Lauren Jenkins, and Senior Creative Director, Josh Lieber, chatted about the importance of branding and the value of showcasing what makes your company unique from a digital standpoint.
Learn more about Ingram Micro and how they can help your business stand out by listening to this episode or by contacting your Ingram Micro account manager.
Follow us on Twitter @IngramTechSol #B2BTechTalk
Subscribe to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher so you don’t miss any of the great things we have coming in 2021. Or, tune in on our website.

A presidential election is always followed by substantial change. 
The same holds true for 2020, with the added stresses of the pandemic continuing into the new year. 
Technology agencies will continue to be impacted by these circumstances in 2021. But can they prepare for them?  
In this episode of B2B Tech Talk, Keri Roberts is joined by Eminence Griffin, Senior Manager of Government Affairs at Dell Technologies, to discuss federal buying season predictions based on our new President-elect and COVID repercussions in 2021.
Eminence also explains: 

Ways agencies can empower work from home employees 
How supply chain will affect technology agencies
NDAA expectations for fiscal year 2021
What an upcoming stimulus package could mean for the industry
How companies can focus on green energy for the federal market

Follow us on Twitter @IngramTechSol #B2BTechTalk.
Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website.

Learn more about how Ingram Micro partners with Dell Technologies on our website or contact an Ingram Micro representative.

Having a secure remote work-from-home environment is crucial right now, and will continue to be important as people head back to the office.
People need the ability to work from anywhere, which means they need unique and efficient capabilities that can empower them to do so.
In this episode of B2B Tech Talk, Keri Roberts is joined by Matthew White, a Senior Business Transformation Center Engineer at Ingram Micro, to discuss technologies and features that enable people to work both from home and in the office. 
Matthew also explains: 

A remote work experience forecast for 2021
How the move to the cloud affects collaboration  
New Cisco Webex products to look forward to 
Unique updates for Cisco Webex
The future of technology

Follow us on Twitter @IngramTechSol #B2BTechTalk.
Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website.
Learn more about Cisco Virtual Learning and Ingram Micro’s Business Transformation Center, or contact your Ingram Micro representative.

What are “adoption barriers”? Very simply, they are anything that gets in the way of full implementation or utilization of a product. Using CXOs to drive culture change propels the change management process from the top. This top-down measure helps us move away from the install-the-solution-and-hope-for-the-best approach, to a cohesive strategy that includes all key stakeholders.
In this special global edition, we hear from our Canadian team:

Bibi Sofowote, Producer and Host of Interesting Humans Podcast
Rebecca Leach, General Manager of Software forCisco Canada

Knowing your customers helps to minimize the time you may be wasting pursuing the wrong thing. When a company decides to renew, do a tech refresh or expand the solution, the CSM can make the proper recommendation and create trust between themselves and the customer. This process can help to determine if the customer needs to scale back on features. One of the benefits the CSM brings is to create or build on customer loyalty. In the words of Rebecca, “Adoption is a journey.” Making that journey smoother will take the effort of all key stakeholders for the benefit of the organization.
Want to know more? Connect with the Canadian CX team on our Express Hub.

What are “adoption barriers”? Very simply, they are anything that gets in the way of full implementation or utilization of a product. There are three main barriers to software implementation—skepticism, time and organizational support.
In this special global edition, we hear from our Canadian team:

Bibi Sofowote, Producer and Host of Interesting Humans Podcast
Rebecca Leach, General Manager of Software forCisco Canada

Change is synonymous with a challenging environment, and that is what is created once a new product is adopted within an organization. The management of this change is directly linked to successful customer success because it requires input from key stakeholders needed for the solution to be effective. Other adoption barriers can be technological, operational or cultural. The categorization of barriers is necessary so that applicable approaches can be prescribed to combat them.
Rebecca added another barrier to the mix—a team that is not ready for the transition. Uncovering what barriers are present depends on the touch you have with your customer. A proactive approach helps the seller understand the usefulness of the product, which is the value-based objective of purchasing the product.
Want to know more? Connect with the Canadian CX team on our Express Hub.

About 70% of the US knowledge worker population is working remotely right now. That’s going to require some major adaptation, but we’re ready.
In this episode of B2B Tech Talk, your host Keri Roberts interviews Michelle McCrea, Manager of Partner Operations at Cisco, and Peter Graber, Executive Director - Advanced Solutions at Ingram Micro, about 5 ways we have adapted together to serve our partners in 2021.
You’ll hear us talk about:

Dramatic shifts in customer needs and our response
How WebEx delivers a hybrid WFH/office experience
Cisco Virtual Learning Center
What partners should do to prep for 2021


Get in touch with Michelle here and Peter here.
To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk
Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website.