Chairside manner goes deeper than smiles and small talk. It shapes trust, culture, and the way patients remember your practice. In this unfiltered conversation, Jen and Savanah explore how to manage attitude, energy, and communication across the entire team.

They share practical tips on separating personal stress from professional interactions, guiding “cold” providers toward warmth, supporting admin teams under pressure, and using self-reflection as a tool for leadership growth.

Real talk, real laughs, and real strategies for managing chairside manner.

Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!

More ways to stay in touch!

Watch the episode on youtube: @backin10pod

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Patients remember how they felt when they walked out of your practice, and that memory shapes whether they return or refer. In this episode, Jen and Savanah share practical strategies to transform the end of an appointment into a moment that builds loyalty.

From smooth handoffs to thoughtful follow up, and even controversial takes on who should schedule and collect, this conversation offers ideas you can implement immediately to improve the patient experience.

Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!

More ways to stay in touch!

Watch the episode on youtube: @backin10pod

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Before a patient ever sees the inside of your operatory, they’ve already decided how they feel about your practice. In this episode, Savanah and Jen spill the real tea on first impressions, from lobby smells and website vibes to front desk titles and cringe clinician greetings.

Whether you're a dental leader, practice owner, or the team member who actually makes it all run, this one’s for you.

Because first impressions don’t just matter - they hit.

Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!

More ways to stay in touch!

Watch the episode on youtube: @backin10pod

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You’re back from the conference, your brain is buzzing, and your notes are overflowing. Now what?

In this episode, Jen and Savanah break down how to transform that inspiration into action without overwhelming your team. From creating a game plan to setting timelines, delegating tasks, and tracking metrics, you’ll learn how to roll out change in a way that actually sticks.

Because leadership isn’t about dumping every new idea at once, it’s about pacing, purpose, and progress.

Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!

More ways to stay in touch!

Watch the episode on youtube: @backin10pod

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#DentalConference #DentalLeadership #DentalTeamLife #DentistryPodcast #DentalOfficeManager #ConferenceTips #DentistryLife #DentalCommunity #BackIn10Pod #MeetingMayhem

What makes a dental conference speaker truly unforgettable and what swag is actually worth stuffing into your carry-on? In this episode of Back in 10, Savanah and Jen break down their top speaker picks, the qualities that keep attendees engaged (and emotional), and the giveaways that hit harder than a logo tote bag. Whether you’re planning your next CE trip or curating your own booth swag, this episode dishes up the real talk you didn’t know you needed.

Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!

More ways to stay in touch!

Watch the episode on youtube: @backin10pod

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Check us out on Facebook: https://www.facebook.com/backin10pod/ 

#DentalConference #DentalLeadership #DentalTeamLife #DentistryPodcast #DentalOfficeManager #ConferenceTips #DentistryLife #DentalCommunity #BackIn10Pod #MeetingMayhem

Conferences aren’t just about showing up, they’re about showing up prepared.

In this episode of Back in 10, we’re talking mindset, money, and making every conference minute count. From getting your boss to say “yes” to picking the right events and knowing which speakers will change your game, we’re giving you the strategies that turn a trip into an investment.

Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!

More ways to stay in touch!

Watch the episode on youtube: @backin10pod

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Check us out on Facebook: https://www.facebook.com/backin10pod/ 

#DentalConference #DentalLeadership #DentalTeam #DentistryPodcast #DentalOfficeManager #ConferenceTips #DentistryLife #DentalCommunity #BackIn10Pod #MeetingMayhem

Headed to a dental conference? Before you pack that extra pair of heels (or worse… that jumpsuit you’ll regret in the restroom), listen in!

We’re talking everything from rookie mistakes to pro-level packing tips, networking without burning out, and the must-haves that keep you sane in the chaos. Whether it’s your first event or your fiftieth, this is the survival guide you didn’t know you needed.

Learn how to:

Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!

More ways to stay in touch!

Watch the episode on youtube: @backin10pod

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Check us out on Facebook: https://www.facebook.com/backin10pod/ 

#DentalConference #DentistryPodcast #DentalLeadership #DentalOfficeManager #DentalCommunity #ConferenceTips #DentalTeamLife #DentistryLife #MeetingMayhem #BackIn10Pod

Are you actually motivating your admin team or just managing them? In this episode, Savanah and Jen dive into the real strategies that inspire admin teams to show up, step up, and thrive. From leading by example and offering true presence, to setting achievable goals and recognizing hard work in meaningful ways, they share practical, actionable tips every dental leader can implement. Plus, a spicy chat on time off, bonuses, and why giving your team the freedom to "drive the Maserati" might just be your leadership superpower.

Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!

More ways to stay in touch!

🎥 Watch the episode on youtube: @backin10pod

🚨Check us out on Facebook: https://www.facebook.com/backin10pod/

Annual reviews: outdated tradition or essential leadership tool? In this episode of Back in 10, we talk about why it might be time to retire the dreaded once‑a‑year review. From turning them into ongoing conversations to separating performance chats from salary talks, we share how to make feedback less scary and more effective - for everyone.

Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!

More ways to stay in touch!

🎥 Watch the episode on youtube: @backin10pod

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Are you skipping the small talks that could solve big problems? In this episode, Savanah and Jen unpack the power of micro-conversations - those quick, intentional check-ins that shape team culture, prevent burnout, and build trust. From tone and timing to documentation and delivery, they share real-life examples of what works (and what doesn’t) in leading a dental team, one conversation at a time.

Spoiler: culture isn’t created in team meetings, it’s built in the in-between.

Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!

More ways to stay in touch!

🎥 Watch the episode on youtube: @backin10pod

🚨Check us out on Facebook: https://www.facebook.com/backin10pod/