This week we’re covering some of the biggest conversations happening right now between body shops, insurers, and regulators — and why they actually matter to YOU!
We break down a developing bad-faith discussion involving a major insurer, what “certified collision” really means from a legal liability standpoint, and why OEM repair procedures are becoming one of the most important — and most misunderstood — issues in modern vehicle repairs.
We also talk about:
• A fraud warning coming out of Washington and what shops and adjusters should learn from it
• The growing ADAS confusion after recent industry missteps
• Whether insurers can require “kit” repairs on damaged wire harnesses
• A real dispute between a repairer and an insurer — and how each side builds their argument
• Why vehicle contamination, dirt, and filtration issues are starting to affect repair quality
• And a few industry moments you honestly couldn’t make up
If you’ve ever wondered why estimates change, why repairs take longer than expected, or why shops and insurance companies seem to constantly disagree — this episode explains what’s happening behind the scenes of an auto claim.
Whether you’re a vehicle owner, a collision repair professional, or an insurance adjuster, this episode will help you understand how claims decisions are actually made and where the conflict really comes from.
Grab a coffee — and let’s talk collision with Kristen.
If you work in the industry — this will make you better at your job.
If you just wrecked your car — this will make the process make sense.
No corporate scripts.
No shop marketing.
No insurer PR.
Just real claim situations explained in plain English so you understand the system instead of fighting it blindly.
New episodes weekly.
auto insurance claim, collision repair, body shop repair, insurance adjuster, total loss, ADAS calibration, OEM procedures, bad faith insurance, State Farm, GEICO, certified collision repair, DRP, auto accident help, insurance estimate supplement, vehicle repair dispute