Sometimes the truth is stranger than fiction and the latest statements from Progressive are out there. 
Can you imagine the field adjuster 4 weeks on the job that can not change a flat tire is now in charge of the inspections after a collision and customer safety? 
Don't worry, they send you a picture. 

We took a week off and came back to a new year and new problems within the Collision Repair Industry. 
Let's kick this year off right: 
German Car Manufactures opposite repair strategies 
How Can Propaganda Help Shops With Short Pay 
Tesla Keeps Taking Hits 
What's the greatest lie told to shops? 

It's the Christmas episode. Well really it's just the last episode before Christmas and the industry is taking no time off for the Holiday 
In this episode: 
State Farm Faces Raketeering Lawsuit in Oklahoma 
Copart Uses AI To Call Bodyshops... and fails 
asTech Circus Expands With Roadtrips 
Progressive Adjuster Qualifications Testing 
Claims Fraud and Adjuster Bias With Bodyshops and AI 

It seems things are not going to slow down as we enter the last weeks of 2025. 
Florida is taking steps to end the way insurers use AI in claims 
State Farm Has Comments On AI and How Adjusters Should Adjust 
Why are adjusters terrifed of making decisions 
Total Loss Strategy or Settlement Negotiation? 
Hyundai Paint ADAS Recall Is More Important Than You Think 

This industry seems to think that shops will never connect the dots. That has most of the sport coat mafia thinking the answer to every question is to just deny and deflect. 
Maybe some of that is starting to catch up to Attorney Generals and Judges. 
In this epiosde: 
3M FINALLY admits to Amazon Store 
State Farm Attorney Makes HUGE Mistake In North Carolina Court Filing 
There Is A Reason For Mitchell, PartsTrader and State Farm Connections With AWS from Amazon 
Boyd Gerber Is Trying To Trick You With Plastic Repair Council 
Shops Need To STOP writing Estimates 
Oklahoma Attorney General Wants In On State Farm Discovery 
EPC Is Set To Increase In 2026 

It's another jam packed episode as the world turns in the drama of Collision Repair 
State Farm Singles Out Gerber 
Cancel All Your Trade Publications In Protest 
Do You Know Your Tools: Estimating Systems
Ford and Amazon Make a Deal 
State Farm Says It's Only 96 Hours 
Problems With Honda and Aftermarket Headlamps 
OEM Safety Inspections and Lawsuits 
Insurers Waive Rights In Subrogation 
Another AI Fail 

Happy Thanksgiving Week. 
On this episode of Collision Coffee Talk we talk about: 
The reasons Progressive Insurance says they will not pay for paint and material expenses proven with invoice 
Why do we really do this job of Collision Repair 
General Motors Dealers across the USA are revolting over Caliber Collision locations inclusion in certified shop locators 
Hyundai makes deal with Crash Champions for warranty refinish work 
Sharp increase in workplace violence sparks discussion around HR training 
Death and Taxes are the two things you can’t avoid and GEICO is having a hard time with Taxes. 

It's another rant filled episode of Collision Coffee Talk and this time she's not holding back. 
We'll talk about the VERY disturbing press release that came out from Boyd Gerber that provides some chilling insights to the future of repair. 
Insurance companies continue to make errors with policy application and it's presenting some slam dunk Bad Faith suits 
There is a new bully in town around total losses 
Industry Association brings a pillow to a gun fight in Vegas. 

The best part of any industry event is the amount of gossip and drama that unfolds. In the middle of everything, some interesting information was released. But the desert of Las Vegas was not the only place the industry gathered. The insurers were in Orlando, FL to discuss claims technology and process. 
In this episode of Collision Coffee Talk: 
Tesla Insurance Fails in Claims again 
Insurance Claims Training Leads to Bad Faith 
State Farm and Politics 
Is CCC In Trouble? 
OEs Continue To Deal Shops and Consumers Away in Certification Programs 
Literacy and OE Procedures, The Real Hidden Liability

It's industry tradeshow week so we're going to throw some shade and talk about some news in this weeks episode. 
State of Illinois Files Suits Against State Farm 
Bodyshops of Oklahoma sue the Department of Insurance and Governor 
Voice Activated Measuring 
Should Insurers Be Kicked Out of Industry Meetings 
The Bankruptcy Disrupting the Auto Industry 
Michigan Towing Laws Hit The House 
Are Insurers Out of Control?