The best part of any industry event is the amount of gossip and drama that unfolds. In the middle of everything, some interesting information was released. But the desert of Las Vegas was not the only place the industry gathered. The insurers were in Orlando, FL to discuss claims technology and process. 
In this episode of Collision Coffee Talk: 
Tesla Insurance Fails in Claims again 
Insurance Claims Training Leads to Bad Faith 
State Farm and Politics 
Is CCC In Trouble? 
OEs Continue To Deal Shops and Consumers Away in Certification Programs 
Literacy and OE Procedures, The Real Hidden Liability

It's industry tradeshow week so we're going to throw some shade and talk about some news in this weeks episode. 
State of Illinois Files Suits Against State Farm 
Bodyshops of Oklahoma sue the Department of Insurance and Governor 
Voice Activated Measuring 
Should Insurers Be Kicked Out of Industry Meetings 
The Bankruptcy Disrupting the Auto Industry 
Michigan Towing Laws Hit The House 
Are Insurers Out of Control? 

A trucking company, Waffle House, and the collision industry are connected in surprising ways, including a potential warning for the industry. 
We discuss concerns over specific terms in the State Farm Select Service agreement that have many worried. 
An insurer lost three lawsuits to a bodyshop due to their attorney’s reliance on ChatGPT for drafting documents, which proved incorrect. 
Additionally, Carlyle recently warned about credit risks that could impact Crash Champions and other MSOs in the sector.

We spent last week up in the Northeast visiting New York and New Jersey, but there was a few things of intrest and a claims conferecne to review. 
In this weeks episode we'll discuss: 
Liberty Mututal and Pre-Meditated Bad Faith? 
State Farm and Elitek Pricing Agreements 
Insurer Tech Conference 2025 
Alcohol and Collision Repair? 
We Launch a New Service That Is 100% Guaranteed To Get Us Sued! 
AAA Studies Nighttime Pedestrian ADAS

We have a lot to cover this morning in the industry! It was only a matter of time, but State Farm is facing multiple class action lawsuits over their use of AI in claims handling. How will this effect shops that also use AI tools to complete estimates and look up procedures? 
Tesla total loss issues and problems created with how they handle vehicles damaged and use of their owned charging stations. We also find cars all over the world that were sold through USA salvage auction providers. 
Other News: 

• BASF Sell Is Complete 

• Jeep Pushes Software Update The Shuts Down Wranglers 

• Insurers Are In A Race To The Bottom, you wont believe what insurance consultants have to say! 

• How do you best utilize AI Estimating in collision repair shops? 

• Amazon is at war against jobbers and MSOs. What happens when they partner with Insurers? 

• What does a labor rate reduction mean? 

• Are TikTok and YouTube videos of collision repair ruining the industry?

It's been a busy week for our industry. Lets talk about a few growing stories 
Automomous Car Gets Traffic Ticket 
AirPro Takes Another Court Loss 
Tesla Is Slapped By The California DOI 
State Farm Drops Labor Rates Across The USA 
Is ADAS a Financial Cliff For Investors

It's a long episode be we have some exciting things to talk about! 

Understanding "Sticker Shock" in Collision Repair 
DRP's Are Bad Faith 
Toby Chess is BACK! 
Rules and Regulations for RTA 
Claim Volume Takes HUGE Dip 
Shops Cross The Line In Supplement Handling 
We're Going on the Road!

You have got to hear the latest developments across the world of insurance, OEM and collision repair. Grab your cup, this one is a bit crazy!

GM Website Revels Deeper Issues with Certification and Locator 
The Consolidation Game Has Ended, or Is it Now Just Being Played With Independent Shop Owners 
Dramatic Changes On The Horizon For DRP Contracts That Will Effect EVERY Bodyshop 
3M Gives Award To Employee For Innovation 
Tesla Admits Problem After NHSTA Opens Investigation Into Door Handles 
Have an Insurer and TPA Entered Into A Premeditated Subrogation Collection Strategy Against Collision Repair Shops 
What Does Calibration Successful Actually Mean 

As Fall approaches, major developments continue in the Collision Repair Industry. 
Tesla faces new legal challenges, hackers target original equipment manufacturers, and Copart intensifies its stance against bodyshops and repairable vehicles. 
Meanwhile, Michigan has issued strong guidance to insurers regarding claim handling in a recent total loss case.

It’s Labor Day and we know it’s not just us who is working in the collision repair industry. This morning we’re going to tackle some uncomfortable topics and call out a few problems.
0:00  Welcome
5:19  DRP Fails Post Repair Inspection… Shocker
22:02  EV Sales Are Dumping
24:26  Michael Jordan Sued For NASCAR Text Messages???
25:37  OEs Stop ADAS Level 3 Production As Stocks Fall
27:58 Tesla Fails To Report Accidents, NHSTA Opens Investigation
33:32  US Government Defines “Crash” 
37:11 Ford Reports Most “engaged” Driver Assist Feature On Trips Less Than 20 min
40:37 Level 2 ADAS Regulation and Collision Repair
42:36 Bodyshops Sued For ADAS Issues. Requires Pre-Measure
55:09 Celette Builds Solution For Shop Liability and Pre-Measure
1:02:49  General Motors Deletes Dealerships From Certified Collision Website
1:04:37 Amazon and Hertz Partner To Sell Cars
1:08:16 Collision Hub Starts Fight Online Over Repair
1:17:07  The Legal Definition of Repair
1:23:10 Trust Yourself To Fail. It’s Time We Change What We Are Sold
1:27:26  FTC Sues AI Company For False Promises As Customers Lose $250,000
1:30:03  UK Wants Buttons Not Touchscreens For Cars To Get 5 Star Rating