This week we’re covering some of the biggest conversations happening right now between body shops, insurers, and regulators — and why they actually matter to YOU!
We break down a developing bad-faith discussion involving a major insurer, what “certified collision” really means from a legal liability standpoint, and why OEM repair procedures are becoming one of the most important — and most misunderstood — issues in modern vehicle repairs.
We also talk about:
• A fraud warning coming out of Washington and what shops and adjusters should learn from it
• The growing ADAS confusion after recent industry missteps
• Whether insurers can require “kit” repairs on damaged wire harnesses
• A real dispute between a repairer and an insurer — and how each side builds their argument
• Why vehicle contamination, dirt, and filtration issues are starting to affect repair quality
• And a few industry moments you honestly couldn’t make up
If you’ve ever wondered why estimates change, why repairs take longer than expected, or why shops and insurance companies seem to constantly disagree — this episode explains what’s happening behind the scenes of an auto claim.
Whether you’re a vehicle owner, a collision repair professional, or an insurance adjuster, this episode will help you understand how claims decisions are actually made and where the conflict really comes from.
Grab a coffee — and let’s talk collision with Kristen.
If you work in the industry — this will make you better at your job.
If you just wrecked your car — this will make the process make sense.
No corporate scripts.
No shop marketing.
No insurer PR.
Just real claim situations explained in plain English so you understand the system instead of fighting it blindly.
New episodes weekly.
auto insurance claim, collision repair, body shop repair, insurance adjuster, total loss, ADAS calibration, OEM procedures, bad faith insurance, State Farm, GEICO, certified collision repair, DRP, auto accident help, insurance estimate supplement, vehicle repair dispute

It actually was a busy week of making people angry and starting fights online. We'll break down how the MN Department Of Insurance is handing out fines moving STP to STFU. State Farm has a few days left on the discovery mandate in Oklahoma. While we wait to see what new delay tactic they will use, let's talk about how they denied their own employees claim who was dying of Cancer. 
Pour a cup..... here we go! 

Stop me if you've heard this one. A judge is really angry at State Farm and IA was arrested and booked over his email in a Right To Appraisal Umpire decision. 

This is a really good episode! 
The REAL National Association , ASA and why it has to be our focus in 2026
Bodyshop ICE 
Judge Orders State Farm To Produce 
Paint Sales Are DOWN
IA’s Arrested! 
LKQ Is On the Block
The Wage Crash of 2025 
What Job Is Next? 
asTech Keeps Talking…. DOJ
AI and Attorneys   
The REAL Fraud In Claims 

Put on your tin foil hat and pour a cup of coffee. For this episode we're going down the rabbit hole. Learn how the legal battle in Oklahoma with State Farm actually points to a far deeper intent and problem(s) for collision repair shops. We'll also talk about some scams and ICE problems. 

You take one week off and things get crazy! 

On Monday Opus and asTech officially announced their intent to merge the companies after the story had broke back in November during SEMA. Why wait so long? Well the Department of Justice (DOJ) seems to be interviewing half the industry stating they are doing an anti-trust investigation on the merger. Then for some reason..... last week during CIC, asTech felt the need to head to the mic and beg the industry to forgive them for their GEICO deal. 

Yeah, this one is good. Pour an extra large glass of coffee and listen up. 

Sometimes the truth is stranger than fiction and the latest statements from Progressive are out there. 
Can you imagine the field adjuster 4 weeks on the job that can not change a flat tire is now in charge of the inspections after a collision and customer safety? 
Don't worry, they send you a picture. 

We took a week off and came back to a new year and new problems within the Collision Repair Industry. 
Let's kick this year off right: 
German Car Manufactures opposite repair strategies 
How Can Propaganda Help Shops With Short Pay 
Tesla Keeps Taking Hits 
What's the greatest lie told to shops? 

It's the Christmas episode. Well really it's just the last episode before Christmas and the industry is taking no time off for the Holiday 
In this episode: 
State Farm Faces Raketeering Lawsuit in Oklahoma 
Copart Uses AI To Call Bodyshops... and fails 
asTech Circus Expands With Roadtrips 
Progressive Adjuster Qualifications Testing 
Claims Fraud and Adjuster Bias With Bodyshops and AI 

It seems things are not going to slow down as we enter the last weeks of 2025. 
Florida is taking steps to end the way insurers use AI in claims 
State Farm Has Comments On AI and How Adjusters Should Adjust 
Why are adjusters terrifed of making decisions 
Total Loss Strategy or Settlement Negotiation? 
Hyundai Paint ADAS Recall Is More Important Than You Think 

This industry seems to think that shops will never connect the dots. That has most of the sport coat mafia thinking the answer to every question is to just deny and deflect. 
Maybe some of that is starting to catch up to Attorney Generals and Judges. 
In this epiosde: 
3M FINALLY admits to Amazon Store 
State Farm Attorney Makes HUGE Mistake In North Carolina Court Filing 
There Is A Reason For Mitchell, PartsTrader and State Farm Connections With AWS from Amazon 
Boyd Gerber Is Trying To Trick You With Plastic Repair Council 
Shops Need To STOP writing Estimates 
Oklahoma Attorney General Wants In On State Farm Discovery 
EPC Is Set To Increase In 2026