Collision Coffee Talk

It seems things are not going to slow down as we enter the last weeks of 2025. 
Florida is taking steps to end the way insurers use AI in claims 
State Farm Has Comments On AI and How Adjusters Should Adjust 
Why are adjusters terrifed of making decisions 
Total Loss Strategy or Settlement Negotiation? 
Hyundai Paint ADAS Recall Is More Important Than You Think 

This industry seems to think that shops will never connect the dots. That has most of the sport coat mafia thinking the answer to every question is to just deny and deflect. 
Maybe some of that is starting to catch up to Attorney Generals and Judges. 
In this epiosde: 
3M FINALLY admits to Amazon Store 
State Farm Attorney Makes HUGE Mistake In North Carolina Court Filing 
There Is A Reason For Mitchell, PartsTrader and State Farm Connections With AWS from Amazon 
Boyd Gerber Is Trying To Trick You With Plastic Repair Council 
Shops Need To STOP writing Estimates 
Oklahoma Attorney General Wants In On State Farm Discovery 
EPC Is Set To Increase In 2026 

It's another jam packed episode as the world turns in the drama of Collision Repair 
State Farm Singles Out Gerber 
Cancel All Your Trade Publications In Protest 
Do You Know Your Tools: Estimating Systems
Ford and Amazon Make a Deal 
State Farm Says It's Only 96 Hours 
Problems With Honda and Aftermarket Headlamps 
OEM Safety Inspections and Lawsuits 
Insurers Waive Rights In Subrogation 
Another AI Fail 

Happy Thanksgiving Week. 
On this episode of Collision Coffee Talk we talk about: 
The reasons Progressive Insurance says they will not pay for paint and material expenses proven with invoice 
Why do we really do this job of Collision Repair 
General Motors Dealers across the USA are revolting over Caliber Collision locations inclusion in certified shop locators 
Hyundai makes deal with Crash Champions for warranty refinish work 
Sharp increase in workplace violence sparks discussion around HR training 
Death and Taxes are the two things you can’t avoid and GEICO is having a hard time with Taxes. 

It's another rant filled episode of Collision Coffee Talk and this time she's not holding back. 
We'll talk about the VERY disturbing press release that came out from Boyd Gerber that provides some chilling insights to the future of repair. 
Insurance companies continue to make errors with policy application and it's presenting some slam dunk Bad Faith suits 
There is a new bully in town around total losses 
Industry Association brings a pillow to a gun fight in Vegas. 

The best part of any industry event is the amount of gossip and drama that unfolds. In the middle of everything, some interesting information was released. But the desert of Las Vegas was not the only place the industry gathered. The insurers were in Orlando, FL to discuss claims technology and process. 
In this episode of Collision Coffee Talk: 
Tesla Insurance Fails in Claims again 
Insurance Claims Training Leads to Bad Faith 
State Farm and Politics 
Is CCC In Trouble? 
OEs Continue To Deal Shops and Consumers Away in Certification Programs 
Literacy and OE Procedures, The Real Hidden Liability

It's industry tradeshow week so we're going to throw some shade and talk about some news in this weeks episode. 
State of Illinois Files Suits Against State Farm 
Bodyshops of Oklahoma sue the Department of Insurance and Governor 
Voice Activated Measuring 
Should Insurers Be Kicked Out of Industry Meetings 
The Bankruptcy Disrupting the Auto Industry 
Michigan Towing Laws Hit The House 
Are Insurers Out of Control? 

A trucking company, Waffle House, and the collision industry are connected in surprising ways, including a potential warning for the industry. 
We discuss concerns over specific terms in the State Farm Select Service agreement that have many worried. 
An insurer lost three lawsuits to a bodyshop due to their attorney’s reliance on ChatGPT for drafting documents, which proved incorrect. 
Additionally, Carlyle recently warned about credit risks that could impact Crash Champions and other MSOs in the sector.

We spent last week up in the Northeast visiting New York and New Jersey, but there was a few things of intrest and a claims conferecne to review. 
In this weeks episode we'll discuss: 
Liberty Mututal and Pre-Meditated Bad Faith? 
State Farm and Elitek Pricing Agreements 
Insurer Tech Conference 2025 
Alcohol and Collision Repair? 
We Launch a New Service That Is 100% Guaranteed To Get Us Sued! 
AAA Studies Nighttime Pedestrian ADAS

We have a lot to cover this morning in the industry! It was only a matter of time, but State Farm is facing multiple class action lawsuits over their use of AI in claims handling. How will this effect shops that also use AI tools to complete estimates and look up procedures? 
Tesla total loss issues and problems created with how they handle vehicles damaged and use of their owned charging stations. We also find cars all over the world that were sold through USA salvage auction providers. 
Other News: 

• BASF Sell Is Complete 

• Jeep Pushes Software Update The Shuts Down Wranglers 

• Insurers Are In A Race To The Bottom, you wont believe what insurance consultants have to say! 

• How do you best utilize AI Estimating in collision repair shops? 

• Amazon is at war against jobbers and MSOs. What happens when they partner with Insurers? 

• What does a labor rate reduction mean? 

• Are TikTok and YouTube videos of collision repair ruining the industry?