If you want to know the secret sauce to leadership and success in anything, I believe this is central - service. Its time to visit this crucial concept so you can re-integrate it into your ongoing development.
* Everyone talks vision, but few talk service
* Service is shorthand for connecting with your customer’s value. Get in their shoes, and figure out what they need and want.
* Most importantly, take your focus off of yourself.
* The benefits that accrue include trust, reputation, increased connectivity with others but most of all…very, very happy customers