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• Everyone talks vision, but few talk service
• Service is shorthand for connecting with your customer’s value. Get in their shoes, and figure out what they need and want.
• Most importantly, take your focus off of yourself.
• The benefits that accrue include trust, reputation, increased connectivity with others but most of all…very, very happy customers
Growth depends not on a singular moment of glory, but on consistent, repeated action to gently stretch your capabilities and impact.
This skill is so important for you and your teams if you are trying to spread agile and deepen your practice.
What is The Real Value of working in ‘Done Things?’
Have you stopped to look at the things you do, and questioned the value they add – or subtract – to your ability to achieve?
Think and act like an owner. The world changes when you act as though you are accountable. Accountable can mean ‘on the hook for’ or ‘in charge of’, but it truly means feeling empowered to enact change or bring about an outcome – and to accept and work around the times you can’t.
How many people do you know that can cite the Agile principles and seem to know the ins and outs of Scrum, but can’t fully embrace the mindsets of minimizing planning, letting go of their need for certainty and safety, or inspecting their own game? Building up your leaders requires that you know how to inspire and ignite people to do the things they most dread. Here’s some thoughts on how.
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