Digital strategies are not just for deepening relationships with your customers. The digital experience is also a way to refine and improve processes while also building community and trust.
Today’s guests Mary Kate Loftus, Executive Vice President, Director of Digital Banking, and Tim Frederick, /EVP, Head of Mortgage Originations at M&T, know that digital touch doesn’t replace a human connection with a customer, but it can help define it.
Join us as we discuss:
The difference between digitization and going digital to leverage platforms and transform processes
Government-led innovation in the mortgage space
The role trust plays in capturing and keeping customers engaging digitally
The characteristics that separate the winners from the losers in the future of consumer lending