Issues Management is nothing new to those in Project Management and Business Continuity though for many it's a misunderstood practice. We're joined by retired Issues Management expert Glen Duff, who was the VP of Issues Management at Ciba-Geigy/Novartis. Glen provides allot of valuable insight on how we can manage issues proactively and how we can manage our issues better during times of disaster. Learn how to manage issues and document progress and how issues can be used to help bolster the response of an organizations to a disaster and how it can help proactively identify issues that could have long and short term impacts upon a organization. We'll learn that Issue Management is more than being reactive to a situation.