Today, we turn the show over to our friends at Breaking Banks Europe, as we celebrate their 6th anniversary.

What began as a podcast experiment has grown to over 280 episodes, more than 570 guests, thousands of listeners from every corner of the world, and countless debates.

Over the past 6 years, the show has:

Today we’re celebrating with a special throwback episode. Host Matteo Rizzi welcomes back Serena Torielli, CEO and founder of WealthHype, who first joined the show back in Episode 3.
In this new conversation, Matteo and Serena dive into Revolut’s explosive growth in Italy, the future of private banking, and how AI, Bitcoin, and gold are reshaping investing. They also explore regulation, stablecoins, and global market shifts, with Serena sharing her optimistic view on innovation in AI, energy, and biotech as drivers of the next financial revolution.

Today on Breaking Banks we feature the newest addition to the Provoke.fm family, Breaking Banks Africa.

In this episode Breaking Banks Africa Host and Executive Producer Matteo Rizzi sits down with Sandra Yao, Ecobank‘s Group Head: Cross Border Remittance, Payments & BaaS (Fintech). With 20 years of experience driving fintech and payment innovation across Africa, Sandra brings a unique “builder’s mindset” into one of the continent’s largest financial institutions, operating in 39 markets.

From pioneering mobile money to tackling fragmented infrastructure and regulatory environments, Sandra shares how interoperability, accessibility, and digital transformation are reshaping the future of payments in emerging economies. Additionally, Sandra reveals how Ecobank is empowering young African talent, forming major tech partnerships (including Google), and creating API-first solutions to help fintech founders scale across borders.

This episode is a must-listen for anyone passionate about Africa’s digital growth story, inclusive innovation, and hearing about those turning vision into execution—from Nairobi to the world.

Markets are whipsawing, rate paths are murky, and headlines keep revising “the facts”, but no matter where we are in the economic cycle, the future presses on regardless. Our resident futurist Brett King and our resident “recovering banker” JP Nicols debate what that means for incumbent financial institutions and insurgent fintechs.

We unpack how AI is shifting from pilots to profit (and where it’s still hype), why deposit mobility and funding stability will be the quiet kingmakers of 2026, and how the inevitable continued rise of agentic AI and its insatiable need for energy collide with real world Monday morning priorities.

If you’re ready to retire the 2006 playbook and win in 2026, you’ll want to give this one a listen.

This episode of Breaking Banks features host Jason Henrichs sharing thoughts and key take-aways fresh from Money 20/20 USA.

Stablecoins, Agentic AI and especially Agentic Commerce dominated many conversations at this year’s Money 20/20 event. Cross Border Payments another big topic not to mention AI, how it’s changing the game and being used by financial institutions.

Jason had the opportunity to speak with Harriet Rees, CIO of Starling Bank (UK), who discussed the exciting announcement made at Money 20/20 regarding Starling Bank’s collaboration with Google on fraud detection. Through this AI-powered partnership, Starling Bank can now help customers identify warning signs of purchase scams. Their new tool, Scam Intelligence, allows customers to upload images of items and ads from online marketplaces. It then analyzes them for signs of fraud and provides personalized guidance within seconds. This tool, built with Google Gemini in collaboration with Google Cloud, is available today for personal, joint, and business account customers. This UK-first initiative by Starling and Google has the potential to save billions of pounds annually.

Listen now, and enjoy the episode!

Inside The Futurists X Summit: Preparing For An AI Powered Future

This week Breaking Banks comes to you from The Futurists X Summit in Dubai, the world’s largest gathering of top-ranked futurists. This summit brings together leaders, innovators and policymakers from around the globe for meaningful dialogue on the future of technology, business and society.

Tune in as Breaking Banks and The Futurists host Brett King speaks with Mastercard’s J.K. Khalil, EVP and Division President of East Arabia, and Raja Rajamannar, Chief Marketing and Communications Officer at Mastercard.

JK and Brett kick off the discussion with JK highlighting Mastercard’s partnership with the Ministry of AI in Dubai and their AI Center of Excellence in the UAE. Mastercard is always talking about the fast and accelerating pace of change and its impact on consumers’ lives. The AI Center of Excellence aims to demonstrate that AI is more than just a buzzword, helping people see the bigger picture and understand the broader implications — how this access to information and AI translates to daily life. The discussion also touches on exploring possible futures and enhancing the human experience.

Then, Raja joins Brett to share his perspective on an AI-powered future. As AI improves quality of life, helping to alter the work-life balance — working less, experiencing more — what does the world look like? With AI, chores can be delegated to the machine, you can let go of certain things and have more time for other things. Time to pursue your passions – a long-standing focus for Mastercard is helping elevate lives through experiences.

As technology levels the playing field—and everyone feeds similar briefs into the same AI tools—outputs will start to look alike. That’s exactly why this moment could become a new golden age of marketing: a chance to break through the sameness with real creativity, smart risk-taking and unconventional ideas. With advanced tools and the right mix of strategy and imagination, the possibilities are endless. And when you serve consumers with heart while driving revenue, that’s marketing at its best.

It’s an engaging and thought-provoking episode from leaders in the field….priceless!

Interested in hearing more about The Futurists X Summit? Follow our sister podcast, The Futurists.

Many bank leaders are currently grappling with the same paradox: despite having access to more data than ever, it’s increasingly difficult to discern what truly matters. Budgets are tight, initiatives are piling up, and the market sends conflicting signals, all while the imperative to remain relevant to customers persists.

Breaking Banks did a show on VUCA (volatility, uncertainty, complexity, and ambiguity) three weeks ago (if you missed it, take a listen when you get a chance!). When there’s VUCA, the natural inclination is to add more—more dashboards, more projects, more committees—yet this rarely leads to clarity.

This episode of Breaking Banks features Catherine Lynch from Citizens Bank and Greg Palmer, host of sister podcast Finovate. They discuss the importance of human-centered innovation.

Catherine Lynch leads digital experience and human-centered design at Citizens, a super-regional bank with approximately 1,000 branches primarily in the Northeast and $220 billion in assets. With over 20 years in banking and prior experience at Accenture and various tech startups, Catherine has dedicated her career to leveraging technology to solve customer problems. At Citizens, she focuses on digital channel strategy and experience design for a diverse customer base, including consumers, commercial clients, and wealth management customers.

Catherine explains that all banking clients share three fundamental needs: seeing their money, moving their money, and protecting their money. However, these needs have evolved as people navigate cognitive overload, economic stress, and reduced community connections, leading to a demand for simpler and easier banking experiences. To meet these changing expectations, Citizens employs a human-centered design approach, placing customer needs at the core of their problem-solving process through empathy, collaboration, iteration, and testing. Their innovation lab, part of Green Pixel Studios, enables them to observe customer interactions and rapidly develop solutions for pain points.

With its human centered focus and work building the right kind of innovative community, the future looks bright for Citizens Bank as it continues to deliver exceptional customer experiences and help customers navigate today’s information overload. Listen now to learn more!

Dr. Antoine Khadige, Senior Partner at Strategy+ GCC, and Mohamed AlSabea, Chief of Staff and Chief Strategy Officer at barq, join host Brett King for a special episode, live from The Money Pot studio at Money20/20 Middle East in Riyadh, Saudi Arabia. Together, they share insights on the Gulf’s fintech transformation and on Riyadh’s growing reputation as the gateway to one of the world’s fastest-moving financial markets, where global players and regional decision-makers come together to build what’s next.

It’s an interesting discussion as the trio unpack Saudi Arabia’s dynamic fintech ecosystem and share the success story that is barq. Barq is the fastest growing private wallet / digital bank in the world with 8M users in just 1 year. They share insights on barq’s success, some of its secret sauce and plans for the future.

Regulation, digital infrastructure, youthful demographics and public trust have made the GCC a fertile ground for next-generation finance. From embedded finance and AI-driven personalization to the region’s broader Vision 2030 transformation, this conversation captures the determination and optimism fueling Saudi Arabia’s emergence as a global fintech powerhouse.

Is the Gulf the “new Europe” for fintech innovation? With determination and bold leadership driving transformation, the region’s financial future is only beginning.

This week on Breaking Banks we finish our series on Brett King’s new book, Branch Tomorrow where we’ve featured interviews with Brett’s contributing authors: Bruno Diniz, Efi Pylarinou, Jim Marous, Paolo Sironi, and Richard Turrin. Each author brings a specialty in a different market, giving Branch Tomorrow a multi-perspective look at banking, banking culture, changes in ‘branching’ and the future of financial services across the globe, from the US to India, China, and Latin America.

In this episode of Breaking Banks, Brett King and Jim Marous, banking industry leader, fintech influencer, publisher and podcast host, dive into the insights from Branch Tomorrow from the U.S. perspective. They explore the evolving landscape of banking, focusing on the decline of physical branches (with peak branches in the U.S. in 2008) and the rise of digital banking solutions. While some large banks still invest in branches, smaller banks often struggle to justify the cost. The shift to digital is driven by customer behavior and operational efficiency,

With a keen eye on the economics and sustainability of traditional banking models, Jim and Brett discuss the challenges and opportunities facing financial institutions today. Tune in to the episode to better understand the U.S. banking market, and why being digital-first is crucial for survival in the modern banking world.

Branch Tomorrow, available now!, is an invaluable resource for bankers, regulators, fintech innovators, and future-focused leaders dedicated to thriving in the digital transformation of finance. The future of banking is truly here and is built on digital realities. Lead the change before it disrupts you!

This week onBreaking Banks, we spotlight the newest member of the Provoke.fm family, Bankers’ Bookshelf, hosted by Paolo Sironi.

This episode features Paolo’s interview with Sangeet Paul Choudary, author of the new book, Reshuffle: Who Wins When AI Restacks the Knowledge Economy.

Paolo and Sangeet discuss how AI is set to transform the global economy and company operations by redistributing power among key players. Sangeet explores four key tensions driving this transformation: tensions between workers and their software tools; tool providers and the organizations that use them; businesses consolidating power and the industries they disrupt; and empowered individuals and established incumbents.

Drawing on compelling examples, historical parallels, and innovative perspectives, this conversation uncovers the opportunities and challenges AI presents—and reveals who stands to succeed or struggle when AI restacks the deck.

Don’t get left behind! Listen now!

Gyrating securities prices, perplexing consumer confidence numbers, multiple revisions of jobs numbers, varying interest rate forecasts- that’s VUCA: Volatility, Uncertainty, Complexity, and Ambiguity. Tim Mahedy is Founder and Chief Economist at Access Macro and serves as the Chief Economist at Alloy Labs, and his perspective, shaped by time at the IMF, as the Chief of Staff at the San Francisco Federal Reserve, and by advising leaders globally, comes at a critical moment.

He joins host JP Nicols to reveal why the old banking playbooks are dead, how the “VUCA Bazooka” is reshaping the landscape not just now, but for the foreseeable future, and what bold leaders must do now to turn chaos into their biggest competitive advantage. If you don’t want to be left behind, this is your wake-up call, and your blueprint to winning in 2026 and beyond.

JP Nicols and Tim Mahedy will be giving an executive briefing on their findings and recommendations on October 2nd. Learn more and register at AlloyLabs.com/events