Is the customer always right? No..... But they're not always wrong either.

Let's talk about why arguing with customers over principle usually costs you more than it's worth. Most people aren't trying to scam you, they just want the problem fixed. When something goes wrong, your job as a business owner is to listen, resolve the issue, and look for the lesson. Was there a breakdown in process? Were expectations unclear? Were there warning signs you ignored?

Yes, there will always be a small percentage of bad actors, but don't let the few ruin how you treat the many. Strong businesses don't fight customers… they learn, fix, and move forward. And how you handle the problem matters just as much as the problem itself.

I was exposed to business numbers long before I ever owned a business. Profit & Loss statements, sales trends, inventory, expenses, just to name a few. These were normal conversations in my world growing up. And when I became a small business owner, that knowledge became my secret weapon. But as I started meeting other small business owners, I realized something big: they WANTED to understand their numbers… they just didn't know where to start.

Today, I share my journey with the P&L and why it quickly became my #1 tool for growing a profitable business. The truth is, small business P&Ls aren't that different from big business P&Ls and small businesses have far more in common than you'd ever imagine. No matter what size your business is, your Profit & Loss statement is the key to understanding your money, increasing your profits, and making smarter decisions. Let's make the P&L your new superpower.

-----------------------------

DIVE IN DEEPER & LEARN MORE ABOUT YOUR NUMBERS

👉 Check Out the AFFORDABLE - Know Your Business Numbers Course http://KnowYourBusinessNumbersCourse.com

NEED A BOOKKEEPER?

👉 Check out BABO Bookkeeping. https://babobookkeeping.com Yep! We can help you do your bookkeeping so you can focus on growing your business!

CONTACT ME:

👉 Bookkeeping for Your Business: [email protected]

WATCH VIDEOS:

👉 Watch on the Youtube Channel - Plus EXTRA TRAININGS on there: https://www.youtube.com/@BadassBusinessOwners

-----------------------------

TOOLS TO HELP YOU RUN A BETTER BUSINESS

Recommended Bookkeeping:

👉 The #1 Tool You Need: Quickbooks Online - https://babolearning.com/quickbooks You must have a good, easy to use bookkeeping system. The #1 option for those needing invoicing & online payments

-----------------------------

Books I Recommend to Help You Take Your Business to the Next Level

👉 Profit First by Mike Michalowicz – https://amzn.to/3nBsCRC

👉 eMyth Revisited by Michael Gurber - https://amzn.to/3bMDTeR

👉 How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off – Donald Miller - https://amzn.to/4bvCDX8

👉 Atomic Habits by James Clear - https://amzn.to/3kpXs1m

👉 Building a Storybrand by Donald Miller - https://amzn.to/3y5t0fS

👉 The ONE Thing by Gary Keller & Jay Papasan - https://amzn.to/3yciFi7

👉 The 12 Week Year - Brian Moran & Michael Lennington - https://amzn.to/3R54Smi

----------------------------

👉 DISCLAIMER on Affiliate Links: I occasionally will have some affiliate links & I do earn a small commission but at no cost to you. I only recommend companies or items that I believe will save you time, money or help make your business better

👉 DISCLAIMER: I am not an attorney, CPA, insurance agent or financial advisor. My videos/podcast are for entertainment & educational purposes only and should not be construed as tax, legal, insurance or financial advice. Please seek out a qualified CPA, attorney, or specialist as needed. I'm sharing my experiences with my businesses and those I have worked for and/or helped coach.

If you've ever fallen behind on paying your employees or the people who help you, it's time for a hard truth: you made a commitment, and not paying them damages trust, morale, and your reputation as a leader. You'd never accept a customer refusing to pay YOU — so why are you doing it in your own business?

Two biggest reasons this happens: poor pricing and ongoing debt that drains every dollar before it reaches your team. You need to stop the financial bleeding, pay your people moving forward, and create a plan to make up any back pay. And when a big job comes in? That money needs to fix the business first, not line your own pockets. Strong businesses take care of their people. Let's get you back on track.

-----------------------------

DIVE IN DEEPER & LEARN MORE ABOUT YOUR NUMBERS

👉 Check Out the AFFORDABLE - Know Your Business Numbers Course http://KnowYourBusinessNumbersCourse.com

NEED A BOOKKEEPER?

👉 Check out BABO Bookkeeping. https://babobookkeeping.com Yep! We can help you do your bookkeeping so you can focus on growing your business!

CONTACT ME:

👉 Bookkeeping for Your Business: [email protected]

WATCH VIDEOS:

👉 Watch on the Youtube Channel - Plus EXTRA TRAININGS on there: https://www.youtube.com/@BadassBusinessOwners

-----------------------------

TOOLS TO HELP YOU RUN A BETTER BUSINESS

Recommended Bookkeeping:

👉 The #1 Tool You Need: Quickbooks Online - https://babolearning.com/quickbooks You must have a good, easy to use bookkeeping system. The #1 option for those needing invoicing & online payments

-----------------------------

Books I Recommend to Help You Take Your Business to the Next Level

👉 Profit First by Mike Michalowicz – https://amzn.to/3nBsCRC

👉 eMyth Revisited by Michael Gurber - https://amzn.to/3bMDTeR

👉 How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off – Donald Miller - https://amzn.to/4bvCDX8

👉 Atomic Habits by James Clear - https://amzn.to/3kpXs1m

👉 Building a Storybrand by Donald Miller - https://amzn.to/3y5t0fS

👉 The ONE Thing by Gary Keller & Jay Papasan - https://amzn.to/3yciFi7

👉 The 12 Week Year - Brian Moran & Michael Lennington - https://amzn.to/3R54Smi

----------------------------

👉 DISCLAIMER on Affiliate Links: I occasionally will have some affiliate links & I do earn a small commission but at no cost to you. I only recommend companies or items that I believe will save you time, money or help make your business better

👉 DISCLAIMER: I am not an attorney, CPA, insurance agent or financial advisor. My videos/podcast are for entertainment & educational purposes only and should not be construed as tax, legal, insurance or financial advice. Please seek out a qualified CPA, attorney, or specialist as needed. I'm sharing my experiences with my businesses and those I have worked for and/or helped coach.

Most business owners say they have goals… but what they really have is a fuzzy wish list. "I want to grow," "I want more profit," "I want more customers". However, many do not have a clear plan. And if not tied to actual business numbers, those goals go nowhere. Today, we break down how to turn big dreams into real results. You'll learn how to set at least one long-term goal, break it into monthly, weekly, and daily steps, and use your business numbers to guide your decisions. Because "just showing up" isn't a strategy. However, taking consistent, concrete action is what moves the needle and grows your profits. Let's make your goals actually happen.

-----------------------------

DIVE IN DEEPER & LEARN MORE ABOUT YOUR NUMBERS

👉 Check Out the AFFORDABLE - Know Your Business Numbers Course http://KnowYourBusinessNumbersCourse.com

NEED A BOOKKEEPER?

👉 Check out BABO Bookkeeping. https://babobookkeeping.com Yep! We can help you do your bookkeeping so you can focus on growing your business!

CONTACT ME:

👉 Bookkeeping for Your Business: [email protected]

WATCH VIDEOS:

👉 Watch on the Youtube Channel - Plus EXTRA TRAININGS on there: https://www.youtube.com/@BadassBusinessOwners

-----------------------------

TOOLS TO HELP YOU RUN A BETTER BUSINESS

Recommended Bookkeeping:

👉 The #1 Tool You Need: Quickbooks Online - https://babolearning.com/quickbooks You must have a good, easy to use bookkeeping system. The #1 option for those needing invoicing & online payments

-----------------------------

Books I Recommend to Help You Take Your Business to the Next Level

👉 Profit First by Mike Michalowicz – https://amzn.to/3nBsCRC

👉 eMyth Revisited by Michael Gurber - https://amzn.to/3bMDTeR

👉 How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off – Donald Miller - https://amzn.to/4bvCDX8

👉 Atomic Habits by James Clear - https://amzn.to/3kpXs1m

👉 Building a Storybrand by Donald Miller - https://amzn.to/3y5t0fS

👉 The ONE Thing by Gary Keller & Jay Papasan - https://amzn.to/3yciFi7

👉 The 12 Week Year - Brian Moran & Michael Lennington - https://amzn.to/3R54Smi

----------------------------

👉 DISCLAIMER on Affiliate Links: I occasionally will have some affiliate links & I do earn a small commission but at no cost to you. I only recommend companies or items that I believe will save you time, money or help make your business better

👉 DISCLAIMER: I am not an attorney, CPA, insurance agent or financial advisor. My videos/podcast are for entertainment & educational purposes only and should not be construed as tax, legal, insurance or financial advice. Please seek out a qualified CPA, attorney, or specialist as needed. I'm sharing my experiences with my businesses and those I have worked for and/or helped coach.

Most small business owners grind day after day… and still have no idea what their real numbers are. They "guess" what their sales are, hope their profits are there, and then wonder why every year feels the same. Today, we break down why knowing your numbers is the key to breaking the cycle. You'll learn how simple the formula really is Sales – COGS – Expenses = Profit and how it connects directly to your Profit & Loss report. Once you understand the flow of money through your business, you can finally stop repeating the same year over and over and start making smarter, more profitable decisions. Tons of sales mean nothing if there's no profit. Make this the year you learn your numbers and drive those profits up!

-----------------------------

DIVE IN DEEPER & LEARN MORE ABOUT YOUR NUMBERS

👉 Check Out the AFFORDABLE - Know Your Business Numbers Course http://KnowYourBusinessNumbersCourse.com

NEED A BOOKKEEPER?

👉 Check out BABO Bookkeeping. https://babobookkeeping.com Yep! We can help you do your bookkeeping so you can focus on growing your business!

CONTACT ME:

👉 Bookkeeping for Your Business: [email protected]

WATCH VIDEOS:

👉 Watch on the Youtube Channel - Plus EXTRA TRAININGS on there: https://www.youtube.com/@BadassBusinessOwners

-----------------------------

TOOLS TO HELP YOU RUN A BETTER BUSINESS

Recommended Bookkeeping:

👉 The #1 Tool You Need: Quickbooks Online - https://babolearning.com/quickbooks You must have a good, easy to use bookkeeping system. The #1 option for those needing invoicing & online payments

-----------------------------

Books I Recommend to Help You Take Your Business to the Next Level

👉 Profit First by Mike Michalowicz – https://amzn.to/3nBsCRC

👉 eMyth Revisited by Michael Gurber - https://amzn.to/3bMDTeR

👉 How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off – Donald Miller - https://amzn.to/4bvCDX8

👉 Atomic Habits by James Clear - https://amzn.to/3kpXs1m

👉 Building a Storybrand by Donald Miller - https://amzn.to/3y5t0fS

👉 The ONE Thing by Gary Keller & Jay Papasan - https://amzn.to/3yciFi7

👉 The 12 Week Year - Brian Moran & Michael Lennington - https://amzn.to/3R54Smi

----------------------------

👉 DISCLAIMER on Affiliate Links: I occasionally will have some affiliate links & I do earn a small commission but at no cost to you. I only recommend companies or items that I believe will save you time, money or help make your business better

👉 DISCLAIMER: I am not an attorney, CPA, insurance agent or financial advisor. My videos/podcast are for entertainment & educational purposes only and should not be construed as tax, legal, insurance or financial advice. Please seek out a qualified CPA, attorney, or specialist as needed. I'm sharing my experiences with my businesses and those I have worked for and/or helped coach.

As the year wraps up, it's time to slow down, look back, and get real about your business. I challenge you to answer three simple but powerful questions: What was your biggest win this year? What's the one thing you wish you had fixed or worked on? Most importantly, how well do you actually know your business numbers from the past year? These questions set the tone for the new year and help you make smarter, more profitable decisions. If you want next year to be your best year yet, it starts with clarity, honesty, and a deeper look into your numbers. Let's get you ready to win!

-----------------------------

DIVE IN DEEPER & LEARN MORE ABOUT YOUR NUMBERS

👉 Check Out the AFFORDABLE - Know Your Business Numbers Course http://KnowYourBusinessNumbersCourse.com

NEED A BOOKKEEPER?

👉 Check out BABO Bookkeeping. https://babobookkeeping.com Yep! We can help you do your bookkeeping so you can focus on growing your business!

CONTACT ME:

👉 Bookkeeping for Your Business: [email protected]

👉 Watch on the Youtube Channel - Plus EXTRA TRAININGS on there: https://www.youtube.com/@BadassBusinessOwners

-----------------------------

TOOLS TO HELP YOU RUN A BETTER BUSINESS

Recommended Bookkeeping:

👉 The #1 Tool You Need: Quickbooks Online - https://babolearning.com/quickbooks You must have a good, easy to use bookkeeping system. The #1 option for those needing invoicing & online payments

-----------------------------

Books I Recommend to Help You Take Your Business to the Next Level

👉 Profit First by Mike Michalowicz – https://amzn.to/3nBsCRC

👉 eMyth Revisited by Michael Gurber - https://amzn.to/3bMDTeR

👉 How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off – Donald Miller - https://amzn.to/4bvCDX8

👉 Atomic Habits by James Clear - https://amzn.to/3kpXs1m

👉 Building a Storybrand by Donald Miller - https://amzn.to/3y5t0fS

👉 The ONE Thing by Gary Keller & Jay Papasan - https://amzn.to/3yciFi7

👉 The 12 Week Year - Brian Moran & Michael Lennington - https://amzn.to/3R54Smi

----------------------------

👉 DISCLAIMER on Affiliate Links: I occasionally will have some affiliate links & I do earn a small commission but at no cost to you. I only recommend companies or items that I believe will save you time, money or help make your business better

👉 DISCLAIMER: I am not an attorney, CPA, insurance agent or financial advisor. My videos/podcast are for entertainment & educational purposes only and should not be construed as tax, legal, insurance or financial advice. Please seek out a qualified CPA, attorney, or specialist as needed. I'm sharing my experiences with my businesses and those I have worked for and/or helped coach.

Profit First is an amazing system, but only when you use it correctly. Too many small business owners hear the concept and immediately open a ridiculous number of bank accounts, creating confusion, stress, and a bookkeeping nightmare. In this video, we break down what Profit First is really about: starting small, building discipline, and using your accounts with intention. We'll also talk about the most important part of Profit First that no one mentions - Knowing Your Numbers! Your Profit & Loss and Profit First must work together if you want real results. Let's clean up the chaos and get you on a path to true profit. 💰

-----------------------------

CONTACT ME:

👉 Business Coaching: [email protected]

👉 Bookkeeping for Your Business: [email protected]

______

DIVE IN DEEPER & LEARN MORE ABOUT YOUR NUMBERS

👉 Check Out the AFFORDABLE - Know Your Business Numbers Course http://KnowYourBusinessNumbersCourse.com

NEED A BOOKKEEPER?

👉 Check out BABO Bookkeeping. https://babobookkeeping.com Yep! We can help you do your bookkeeping so you can focus on growing your business!

👉 Watch on the Youtube Channel - Plus EXTRA TRAININGS on there: https://www.youtube.com/@BadassBusinessOwners

-----------------------------

TOOLS TO HELP YOU RUN A BETTER BUSINESS

Recommended Bookkeeping:

👉 The #1 Tool You Need: Quickbooks Online - https://babolearning.com/quickbooks You must have a good, easy to use bookkeeping system. The #1 option for those needing invoicing & online payments

-----------------------------

Books I Recommend to Help You Take Your Business to the Next Level

👉 Profit First by Mike Michalowicz – https://amzn.to/3nBsCRC

👉 eMyth Revisited by Michael Gurber - https://amzn.to/3bMDTeR

👉 How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off – Donald Miller - https://amzn.to/4bvCDX8

👉 Atomic Habits by James Clear - https://amzn.to/3kpXs1m

👉 Building a Storybrand by Donald Miller - https://amzn.to/3y5t0fS

👉 The ONE Thing by Gary Keller & Jay Papasan - https://amzn.to/3yciFi7

👉 The 12 Week Year - Brian Moran & Michael Lennington - https://amzn.to/3R54Smi

----------------------------

👉 DISCLAIMER on Affiliate Links: I occasionally will have some affiliate links & I do earn a small commission but at no cost to you. I only recommend companies or items that I believe will save you time, money or help make your business better

👉 DISCLAIMER: I am not an attorney, CPA, insurance agent or financial advisor. My videos/podcast are for entertainment & educational purposes only and should not be construed as tax, legal, insurance or financial advice. Please seek out a qualified CPA, attorney, or specialist as needed. I'm sharing my experiences with my businesses and those I have worked for and/or helped coach.

Breaking out your sales on your Profit & Loss statement might be the single biggest game changer in your business. When you separate your sales into categories, you finally see what's working… and what's wasting your time. You can spot trends, identify low-profit areas, understand where you're spending too many hours, and see exactly which parts of your business drive real profit. In this episode, we talk about why breaking out your sales matters, how it helps you make smarter decisions, and touch on how to do it in QuickBooks. If you want to grow your profits, start by understanding where your sales actually come from.

-----------------------------

CONTACT ME:

👉 Business Coaching: [email protected]

👉 Bookkeeping for Your Business: [email protected]

______

DIVE IN DEEPER & LEARN MORE ABOUT YOUR NUMBERS

👉 Check Out the AFFORDABLE - Know Your Business Numbers Course http://KnowYourBusinessNumbersCourse.com

NEED A BOOKKEEPER?

👉 Check out BABO Bookkeeping. https://babobookkeeping.com Yep! We can help you do your bookkeeping so you can focus on growing your business!

👉 Watch on the Youtube Channel - Plus EXTRA TRAININGS on there: https://www.youtube.com/@BadassBusinessOwners

-----------------------------

TOOLS TO HELP YOU RUN A BETTER BUSINESS

Recommended Bookkeeping:

👉 The #1 Tool You Need: Quickbooks Online - https://babolearning.com/quickbooks You must have a good, easy to use bookkeeping system. The #1 option for those needing invoicing & online payments

-----------------------------

Books I Recommend to Help You Take Your Business to the Next Level

👉 Profit First by Mike Michalowicz – https://amzn.to/3nBsCRC

👉 eMyth Revisited by Michael Gurber - https://amzn.to/3bMDTeR

👉 How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off – Donald Miller - https://amzn.to/4bvCDX8

👉 Atomic Habits by James Clear - https://amzn.to/3kpXs1m

👉 Building a Storybrand by Donald Miller - https://amzn.to/3y5t0fS

👉 The ONE Thing by Gary Keller & Jay Papasan - https://amzn.to/3yciFi7

👉 The 12 Week Year - Brian Moran & Michael Lennington - https://amzn.to/3R54Smi

----------------------------

👉 DISCLAIMER on Affiliate Links: I occasionally will have some affiliate links & I do earn a small commission but at no cost to you. I only recommend companies or items that I believe will save you time, money or help make your business better

👉 DISCLAIMER: I am not an attorney, CPA, insurance agent or financial advisor. My videos/podcast are for entertainment & educational purposes only and should not be construed as tax, legal, insurance or financial advice. Please seek out a qualified CPA, attorney, or specialist as needed. I'm sharing my experiences with my businesses and those I have worked for and/or helped coach.

Most small business owners don't think about retained earnings until they desperately need them. Retained earnings are your business's safety net, growth fund, and stress reducer all rolled into one. Let's break down why retained earnings matter and how they help you prepare for upcoming purchases, cover payroll, reinvest in your business, avoid late fees, and keep your cash flow steady. When you build retained earnings, you build stability. When you ignore them, every surprise becomes a crisis. Let's talk about how to finally get ahead instead of constantly catching up.

-----------------------------

CONTACT ME:

👉 Business Coaching: [email protected]

👉 Bookkeeping for Your Business: [email protected]

______

DIVE IN DEEPER & LEARN MORE ABOUT YOUR NUMBERS

👉 Check Out the AFFORDABLE - Know Your Business Numbers Course http://KnowYourBusinessNumbersCourse.com

NEED A BOOKKEEPER?

👉 Check out BABO Bookkeeping. https://babobookkeeping.com Yep! We can help you do your bookkeeping so you can focus on growing your business!

👉 Watch on the Youtube Channel - Plus EXTRA TRAININGS on there: https://www.youtube.com/@BadassBusinessOwners

-----------------------------

TOOLS TO HELP YOU RUN A BETTER BUSINESS

Recommended Bookkeeping:

👉 The #1 Tool You Need: Quickbooks Online - https://babolearning.com/quickbooks You must have a good, easy to use bookkeeping system. The #1 option for those needing invoicing & online payments

-----------------------------

Books I Recommend to Help You Take Your Business to the Next Level

👉 Profit First by Mike Michalowicz – https://amzn.to/3nBsCRC

👉 eMyth Revisited by Michael Gurber - https://amzn.to/3bMDTeR

👉 How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off – Donald Miller - https://amzn.to/4bvCDX8

👉 Atomic Habits by James Clear - https://amzn.to/3kpXs1m

👉 Building a Storybrand by Donald Miller - https://amzn.to/3y5t0fS

👉 The ONE Thing by Gary Keller & Jay Papasan - https://amzn.to/3yciFi7

👉 The 12 Week Year - Brian Moran & Michael Lennington - https://amzn.to/3R54Smi

----------------------------

👉 DISCLAIMER on Affiliate Links: I occasionally will have some affiliate links & I do earn a small commission but at no cost to you. I only recommend companies or items that I believe will save you time, money or help make your business better

👉 DISCLAIMER: I am not an attorney, CPA, insurance agent or financial advisor. My videos/podcast are for entertainment & educational purposes only and should not be construed as tax, legal, insurance or financial advice. Please seek out a qualified CPA, attorney, or specialist as needed. I'm sharing my experiences with my businesses and those I have worked for and/or helped coach.

Sales might look sexy, but profit is what actually wins the game. Too many small business owners chase high sales thinking it means success, only to end up broke, stressed, and unable to reinvest in their business. Today, we talk about why growing your sales means nothing if those sales aren't profitable. You'll learn how to focus on the right sales, make smarter decisions, and build a business that puts real money in your pocket. Because at the end of the day… sales are fun, but profit is freedom.

-----------------------------

CONTACT ME:

👉 Business Coaching: [email protected]

👉 Bookkeeping for Your Business: [email protected]

______

DIVE IN DEEPER & LEARN MORE ABOUT YOUR NUMBERS

👉 Check Out the AFFORDABLE - Know Your Business Numbers Course http://KnowYourBusinessNumbersCourse.com

NEED A BOOKKEEPER?

👉 Check out BABO Bookkeeping. https://babobookkeeping.com Yep! We can help you do your bookkeeping so you can focus on growing your business!

👉 Watch on the Youtube Channel - Plus EXTRA TRAININGS on there: https://www.youtube.com/@BadassBusinessOwners

-----------------------------

TOOLS TO HELP YOU RUN A BETTER BUSINESS

Recommended Bookkeeping:

👉 The #1 Tool You Need: Quickbooks Online - https://babolearning.com/quickbooks You must have a good, easy to use bookkeeping system. The #1 option for those needing invoicing & online payments

-----------------------------

Books I Recommend to Help You Take Your Business to the Next Level

👉 Profit First by Mike Michalowicz – https://amzn.to/3nBsCRC

👉 eMyth Revisited by Michael Gurber - https://amzn.to/3bMDTeR

👉 How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off – Donald Miller - https://amzn.to/4bvCDX8

👉 Atomic Habits by James Clear - https://amzn.to/3kpXs1m

👉 Building a Storybrand by Donald Miller - https://amzn.to/3y5t0fS

👉 The ONE Thing by Gary Keller & Jay Papasan - https://amzn.to/3yciFi7

👉 The 12 Week Year - Brian Moran & Michael Lennington - https://amzn.to/3R54Smi

----------------------------

👉 DISCLAIMER on Affiliate Links: I occasionally will have some affiliate links & I do earn a small commission but at no cost to you. I only recommend companies or items that I believe will save you time, money or help make your business better

👉 DISCLAIMER: I am not an attorney, CPA, insurance agent or financial advisor. My videos/podcast are for entertainment & educational purposes only and should not be construed as tax, legal, insurance or financial advice. Please seek out a qualified CPA, attorney, or specialist as needed. I'm sharing my experiences with my businesses and those I have worked for and/or helped coach.