In this episode, Courtney McNamee, Director, Revenue Cycle and Reimbursement, Altru Health System, discusses building a more proactive, patient-centered and data-driven revenue cycle while responding to payer pressure, reimbursement changes and the growing role of AI and automation. She also shares how Altru is preparing for thoughtful growth across rural communities and strengthening the patient financial experience.

In this episode, Austin Willuweit, CFO, Monument Health, discusses managing rising Medicare payer mix, tightening margins and disciplined capital allocation while continuing to grow and expand services in rural healthcare. He also shares lessons from integrating Rapid City Medical Center and how AI, automation and autonomous coding are creating near-term opportunities across finance and revenue cycle.

In this episode, Sheila Augustine, Director, Revenue Cycle, Nebraska Medicine, discusses how AI is helping identify missing charges, automate charge reconciliation and improve revenue cycle workflows while keeping staff engaged in the transformation. She also explores payer denials, Medicaid changes, succession planning and opportunities to further integrate AI across revenue cycle operations.

In this episode, Tami McMasters Gomez, Executive Director, Mid-Revenue Cycle, UC Davis Medical Center, discusses leveraging AI and automation to address workforce shortages, strengthen coding and documentation, and improve financial integrity. She also shares her approach to AI governance, evolving revenue cycle roles and balancing innovation with human expertise.

In this episode, Stacey Benson, Director, Revenue Cycle Operations, Houston Methodist Physician Organization, discusses using AI, analytics and workflow technology to improve revenue cycle efficiency, address payer downcoding and denials, and support team performance. She also shares how Houston Methodist is building a strong remote culture while preparing revenue cycle teams for the challenges ahead.

In this episode, Shannon Cameron, MBA, MHIIM, CPC, Chief Operating Officer, Anesthesia Financial Solutions, LLC, discusses how AI, automation and advanced analytics are reshaping revenue cycle operations, from denials and prior authorization to reimbursement and payment accuracy. She also shares lessons on governance, workforce evolution and leading effectively across complex healthcare organizations.

In this episode, Carlos Bohorquez, CFO, UC San Diego Health, discusses the system’s growth strategy, its Joint Powers Authority with Palomar Health and the financial challenges facing health systems, including HR1, 340B and potential site-neutral payments. He also shares how UC San Diego Health is using long-term planning, data-driven decision-making and a focus on its workforce to navigate uncertainty and support continued growth.

In this episode, Christopher E. Smith, EMBA, Chief Financial Officer and Senior Director, UT Le Bonheur Pediatric Specialists, Le Bonheur Children's Hospital, discusses strengthening pediatric access, managing reimbursement and workforce pressures, and using data to align clinical resources with patient demand. He also explores revenue cycle optimization, rural specialty care and AI-enabled documentation to improve physician capacity and patient care.

In this episode, Karen Brown, Revenue Cycle Director of Heart of the Rockies Regional Medical Center, discusses revenue cycle optimization, Epic implementation, reimbursement pressures and preparing for changes affecting rural hospitals. She also shares strategies for improving patient financial education, reducing denials and strengthening collaboration across clinical and administrative teams.

In this episode, Doug Arvin, CPA, MBA, Chief Financial Officer, Essentia Health West, discusses AI's growing impact on healthcare finance, physician partnerships and the challenges and opportunities facing rural healthcare. He also shares his perspective on innovation, value-based care, workforce investment and new approaches to growth beyond traditional hospital expansion.

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