To use AI in the practice in a way that actually helps your patients, you have to know where to start to prevent it from hurting the brand. 

Monique Ramsey defined her practice’s "cosmetic surgery bestie" voice, and built Avery—an AI coordinator that answers some common patient questions and books consultations at 2am while everyone's asleep. 

A year later: 67 hours of coordinator time saved, median response time down from 24 minutes to one, and two-thirds of leads captured after hours.

Hear exactly how she built it, the trials and errors she faced along the way, and the one thing you need to set up before AI can do anything for you.

Learn more about La Jolla Cosmetic Surgery Centre

Get more info about Podium's AI tools.

GUEST

Monique Ramsey
Chief Creative Officer at La Jolla Cosmetic Surgery Centre

As Chief Community Officer, Monique is entrusted with the LJCSC brand and ensures their messaging and communications are consistent, engaging, and accurate. Traditional and digital content creation, social media, graphic design, contests, events, podcasts, and promotions—Monique does it all with style and skill. 

Connect with Monique on LinkedIn

Questions answered in the episode: 

• What motivated you to start implementing AI in your practice?
• How do you train an AI agent to sound on-brand and give accurate answers?
• What real results has AI delivered for the practice?
• What happens when patients reach out after hours?
• How do you handle AI giving wrong or inappropriate answers?
• What are the risks of connecting AI to your patient database?
• What's the first baby step for a practice that hasn't implemented anything yet?
• How do you keep AI from "hallucinating" or making up answers?
• Should the most knowledgeable person in the practice be the one setting up the AI?
• How do you talk about pricing through AI without scaring patients off?

SHE DID WHAT?
Got a wild customer service story or a sticky patient situation to share? If your tale makes it into our "She did what?" segment, we'll send a thank you gift you'll actually love. Promise, no cheap swag here. Send us a message or voicemail at practicelandpodcast.com.

SUBSCRIBE
Are you one of us? Subscribe for new episode notifications and more at practicelandpodcast.com.
 
HOSTS

Blake Lucas, Senior Director of Customer Experience at PatientFi

Blake oversees a dedicated team responsible for managing patient and provider inquiries, troubleshooting technical issues, and handling any unexpected challenges that come their way. With a strong focus on delivering exceptional service, he ensures that both patients and providers receive the support they need for a seamless experience.

Learn more about PatientFi

Andrea Watkins, VP of Practice Growth at Studio III Marketing

Andrea Watkins, Vice President of Practice Growth at Studio 3, coaches plastic surgery and aesthetics teams on patient acquisition, lead management, and practice efficiency to drive measurable growth. Formerly COO of a multi-million-dollar practice that nearly tripled revenue under her leadership, she now partners with over 100 practices nationwide—helping them capture and analyze data, streamline consultations and booking, and align staff training with business goals. With a directive yet approachable, non-salesy style, Andrea turns data into action, empowering practices to boost conversions, maximize marketing, and elevate the patient experience in a competitive market.

Learn more about Studio III Marketing and LeadLoop CRM for plastic surgery practices and medical spas. 

Co-hosts: Andrea Watkins & Blake Lucas
Producer: Eva Sheie @ The Axis
Assistant Producers: Mary Ellen Clarkson & Hannah Burkhart
Engineering: Cameron Laird
Theme music: Full Time Job, Mindme
Cover Art: Dan Childs

Practiceland is a production of The Axis: theaxis.io