In this episode, we discuss how prepared organisations really are for cyber attacks, what to do if and when your business is affected, and how to manage the communications challenges. We have a great case study from a company that suffered a cyber attack, with plenty of lessons about how to mitigate the impact on customers and return quickly to business as usual.

Philippa Lamb is joined by Peter Davenport, Crisis Communications Specialist, Definition Group; Michael Hoare, Director, Kekst CNC;  Neil Hare-Brown, Founder, Storm Guidance; and Nadeem Raza, CEO, Microlise.

Time Codes

• 11:01: Nadeem Raza from Microlise shares his cyber attack case study
• 15:07: A deeper dive into how M&S and Jaguar Land Rover are managing the ongoing challenges from cyber attacks
• 27:25: The speakers share their top tips for cyber attack preparedness

Transcript: 

You can read the full transcript of this episode here: https://www.icaew.com/insights/podcast/behind-the-numbers/how-to-bounce-back-from-a-cyber-attack/transcript

Links

ICAEW: Cyber Security awareness -https://www.icaew.com/technical/technology/cyber-security/cybercrime-awareness-month

ICAEW: Four cyber security lessons from M&S and other breaches - https://www.icaew.com/insights/viewpoints-on-the-news/2025/oct-2025/four-cyber-security-lessons-from-mands-and-other-breaches

Host

Philippa Lamb

Guests

• Peter Davenport, Crisis Communications Specialist, Definition Group
• Michael Hoare, Director, Kekst CNC
• Neil Hare-Brown, Founder, Storm Guidance
• Nadeem Raza, CEO, Microlise

Producer

Natalie Chisholm

Episode first published: 14 October 2025

Podcast recorded: 7 October 2025