Here in this episode we are joined by Sara Odorisio, from Hodos training. We talk and discuss about the importance of getting to know people‘s cultural backgrounds and how the approach in communication will be different for each customer, service user as well as the company staff

Here we are joined again by Sara Oridiso from Hodos training. Looking at three main items. Mindfulness in approaching your customer from your company cultural view, respecting and getting to know your company culture, defining your culture so your customer and employees understand your values

Here we join Sara Odorisio from Hodos Training to discuss the importance of organisational employees retention and satisfaction. What do employees need and what can organisations provide for high staff morale

New podcast with Sara Odorisio from Hodos training in customer service ,speaking on the dynamics of service user/customer engagement from two different sectors but how the approach is similar to attain positive engagement and feedback

Do you ever wonder how emotions are made, and what excites us makes us sad makes us happy, and how this can help our body and emotional wellness to reach a point of balance, and acknowledgement, here we explore this

Here we look at the cognitive thinking, the intelligence of the mind, does it go against you, or is it just you as an emotional individual processing the events and pass events that happened to you in your life

In this episode, we look at the power of resting and your body budget and what are your capabilities, and not feeling guilt or shame in completing any tasks. How does resting help you emotionally, and help you achieve your goals in the future

At some point in our life we can go through hidden battles and overcome them, but sometimes if they are suppressed or repressed they can show up later on in our lives, so here we speak about hidden battles and the approaches we can take to help us process them and move forward into emotional wellness

Self-denial is not a bad thing, it just needs the right timing and some exploration into your deep emotions

Here we look at what can cause low mood and mild depression, how difficult it can be in your life, and tips to help you while going through these moods and states of mind