When FT columnist Miranda Green lost her father, she expected the grief to be long-lived. What she didn’t expect was that she would still be attempting to settle her father's financial affairs nearly a year later with multiple calls to banks, building societies, insurers and utility companies. 

In an episode which first aired last September, Miranda tells presenter Claer Barrett about her experiences dealing with inconsiderate call handlers and poor processes in the private sector. Claer puts Miranda’s concerns to Eric Leenders, the director of personal finance at UK Finance, the trade body that represents about 300 financial services organisations. What are they doing to address the problem? 

Want more? 

Listen to the second part of this series, Help! My parents are being targeted by scammers

Read Miranda Green’s article for free: Sadmin - the side hustle nobody wants

Services mentioned in the podcast: 

https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once

https://www.mylostaccount.org.uk

https://www.deathnotificationservice.co.uk

For more tips on how to organise your money, sign up to Claer's email series 'Sort Your Financial Life Out With Claer Barrett' at FT.com/moneycourse

If you would like to be a guest on a future episode of Money Clinic, email us at [email protected] or send Claer a DM on social media — she’s @ClaerB on Instagram and TikTok.

Want more?

Check out Claer’s column, Widowed pensioners ‘could be owed thousands’ in UK state pension.

Listen to more episodes, such as How can I cut the cost of my insurance cover?, Can financial therapy change our relationship with money?, and more.

Presented by Claer Barrett. Produced by Philippa Goodrich and Laurence Knight. Our executive producer is Manuela Saragosa. Sound design by Breen Turner and Samantha Giovinco, with original music from Metaphor Music.

Read the transcript of this episode which was first aired last September on FT.com

Hosted on Acast. See acast.com/privacy for more information.