Randy Platt and Rodney Burris, co-founders of Care Partners, reveal how blind optimism and over-reliance on culture nearly derailed their home care startup, and the pivotal shifts that turned their $0M mistake into 40% growth.

In this transparent conversation, the duo unpacks their early missteps: from chasing unrealistic budgets to hiring for "culture fit" over performance. Discover how they transformed their partnership through radical transparency ("no barnacles"), why EQ now trumps IQ in their hiring, and the surprising metric that proves their team’s resilience.

From solving healthcare fragmentation to measuring the unmeasurable (like caregiver impact on family stress), Randy and Rodney share hard-won lessons on building a company where love, empathy, and execution coexist.

In This Episode, You’ll Discover:

1. The $0M mistake: How Rodney’s blind optimism burned 30 months of runway (and the team hack that fixed it).

2. Culture vs. performance: Why Randy’s "over-architected" hiring approach backfired—and the balance that works now.

3. The "no barnacles" rule: How radical partnership transparency prevents startup collapse.

4. EQ > IQ: Why they hire passionate novices over jaded experts.

50 The unmeasurable win: How caregivers reduce family anxiety (and why it’s their secret sauce).

Lesson Takeaways:

1. Optimism needs guardrails: Involve your team in budgeting to spot blind spots.

2. Culture isn’t enough: Pair empathy with clear performance expectations.

3. Partnerships thrive on vulnerability: Know everything about your co-founder’s weaknesses.

4. Hire for grit, not just fit: Passionate learners outperform experienced skeptics.

5. Human connection > tech: AI can’t replace the caregiver’s role as "the thread through a patient’s life."

Timestamps:

00:00 - Welcome to Home Care Hindsight

01:48 - Meet Randy & Rodney: Care Partners’ origin story

03:26 - Their big vision: Reducing healthcare fragmentation

06:06 - Rodney’s mistake: Blind optimism in budgeting

10:00 - The windshield moment: Overestimating referral timelines

13:57 - Randy’s mistake: Over-indexing on culture in hiring

16:58 - Why EQ beats IQ in team building

20:00 - The "no barnacles" partnership strategy

25:10 - Measuring caregiver impact beyond metrics

30:06 - Little mistakes: Cash reserves & peer mentorship

35:20 - Proudest win: Team-led expansion & Inc. 5000 recognition

38:12 - How to connect with Care Partners

Quotes:

"Blind optimism is like driving 100mph without seeing the windshields coming." — Rodney Burris

"Human connection is the lifeblood of home care—no bot can replace it." — Randy Platt

"90% of 50/50 partnerships fail. ‘No barnacles’ saved ours." — Rodney Burris

"Cash is king. Add 20% to your budget—you’ll need it." — Randy Platt

"CEOs are the loneliest people. Find a peer mentor." — Randy Platt

Resources:

1. Randy Platt on LinkedIn: https://www.linkedin.com/in/randyplatt/

2. Rodney Burris on LinkedIn: https://www.linkedin.com/in/rodney-burris-bba75491/

3. Care Partners Website: https://carepartners.us/

4. Connect with David Knack on LinkedIn: https://www.linkedin.com/in/david-knack/

5. Connect with Zingage on LinkedIn: https://www.linkedin.com/company/zingage/

6. Powered by Zingage: https://zingage.com/

7. Watch Episode on Zingage’s YouTube: https://www.youtube.com/@Zingage