Bold Business Podcast

To be a leader, there must be followers. Followers recognize something that allows them to give a person a chance to lead … something more than just “leadership.” For executives and business owners, this relationship can be tenuous. To be a leader, there must be followers. Followers recognize something that allows them to give a person a chance to lead … something more than just “leadership.” For executives and business owners, this relationship can be tenuous. How we care for and grow opportunities to build trust with our teams is up to us. Jess Dewell hosts panelists Jimmy Godard and Robert Willard to discuss what makes the milestone of that first connection of trust so important.

The mission of a company is more critical today than ever before. With a shift from a desire from possessing something from and identifying with a brand, to choosing brands that believe in the same things we do … how we used to define a brand has changed. The actions of a single individual impacts both the perception of what a brand stands for, and the "real" mission being evaluated by the actions of the people working at a company.

The mission of a company is more critical today than ever before. With a shift from a desire from possessing something from and identifying with a brand, to choosing brands that believe in the same things we do … how we used to define a brand has changed. The actions of a single individual impacts both the perception of what a brand stands for, and the “real” mission being evaluated by the actions of the people working at a company.

You know it. I know it. We all know it. Excuses…excuses…show up in many forms for many reasons. (Sometimes they are disguised as reasons.) When it comes to customer service, excuses are the quickest way to lose credibility and trust with a customer. Today, Jess Dewell speaks with Carmen Rojas, a digital marketing executive, about how to stop the customer service excuses.

You know it. I know it. We all know it. Excuses…excuses…show up in many forms for many reasons. (Sometimes they are disguised as reasons.) When it comes to customer service, excuses are the quickest way to lose credibility and trust with a customer. Today, Jess Dewell speaks with Carmen Rojas, a digital marketing executive, about how to stop the customer service excuses.

The crux between immediate results and mastery (of anything) is time. We've all been told the one thing every human has in common is the amount of time in a day, and what we do with it matters. There is incredible value in seeking stories and experiences of those that came before us. Regardless the circumstances or reasons, we are choosing what we do today. When we stop and look at today's priorities, we can tell whether or not they help us today and invest in our tomorrow. Listen in as Jess Dewell talks with Dr. Richard Liposky, president and CEO of Dental Specialists of America LLC, providing outpatient oral and maxillofacial surgery and specialty services to group practices in eight states.

The crux between immediate results and mastery (of anything) is time. We've all been told the one thing every human has in common is the amount of time in a day, and what we do with it matters. There is incredible value in seeking stories and experiences of those that came before us. Regardless the circumstances or reasons, we are choosing what we do today. When we stop and look at today's priorities, we can tell whether or not they help us today and invest in our tomorrow. Listen in as Jess Dewell talks with Dr. Richard Liposky, president and CEO of Dental Specialists of America LLC, providing outpatient oral and maxillofacial surgery and specialty services to group practices in eight states. 

Training provides a base for shared meaning, to prepare employees, and give them a foundation to look for ways to improve both themselves and their process. And support. Support that the metrics we use match the expectations we have for interacting with customers. The more perspective we can give our customer service teams the more customer centric their mindset. Jess Dewell talks with Adam Toporek, an internationally-recognized customer service expert, about customer service and what we can actually control.

Training provides a base for shared meaning, to prepare employees, and give them a foundation to look for ways to improve both themselves and their process. And support. Support that the metrics we use match the expectations we have for interacting with customers. The more perspective we can give our customer service teams the more customer centric their mindset. Jess Dewell talks with Adam Toporek, an internationally-recognized customer service expert, about customer service and what we can actually control.

At some point in time, we've all been part of (maybe even the cause of) a break in the personality of the brand. Taking something personally about what's 'wrong' or 'needs improvement' and not listening. And, online and offline continue to get closer to a single experience, brand personality (and the personalities of people within a brand) are changing. Jess Dewell and Dr. Richard Schuster discuss problems that can crop and indicate there are personality flaws in a brand.