Bots and Beyond

“It's going to be a world where we're no longer on the internet. We're in the internet. And everything is going to change.”

This is according to guest Rachel Goalby, Founder and Director of creative strategy agency, SØWN. In this ISG Bots & Beyond episode, she dives into a her predictions for the Metaverse as she speaks to host Wayne Butterfield.  

What will this mean for how brands communicate and engage with their customers? How can brands leverage the Metaverse to drive value now and in the future?  Listen in to the discussion to find out.

The manufacturing industry is a hot spot for innovation and transformation. One of the key technologies revolutionizing the industry is artificial intelligence (AI). How are manufacturers implementing and driving value from AI? And how are they able to prove that value? To answer these questions and more, Bots and Beyond host Wayne Butterfield speaks to Kate Arndt, Senior Sales Executive, Vanti Analytics.  

As an advocate for women in STEM, Kate also shares her experiences in the tech industry. Tune in to hear about her career journey, from starting out in oil and gas engineering to becoming a sales executive for an AI innovator.    

How can your company make its business processes better, faster, and smarter with the help of automation and AI?

We dig into how to accelerate business outcomes via automation with the help of guest Andreas Welsch, VP & Head of Intelligent Processes at SAP, who is joining host Wayne Butterfield in this episode of Bots & Beyond. Listen in to hear how automation and AI can be leveraged to streamline end-to-end business processes, from Finance to HR. Andreas will be sharing use cases and real-life experience from his work at SAP – don’t miss it!

There is no disputing that intelligent automation is a key component of digital transformation. But realizing the true potential of your automation programs requires the ability to operate at scale. Of course, this is easier said than done. After an – often successful – initial foray into automation, many organizations struggle to extend their automation initiatives across a department or enterprise. What are the obstacles that prevent successful scaling? How can you overcome these barriers?

To discuss these questions, Bots & Beyond host Wayne Butterfield is joined by Maxim Ioffe, Global Intelligent Automation Leader at WESCO Distribution. Listen in to hear Maxim share his experience and lessons learned from leading an automation center of excellence (CoE) that scaled effectively. Plus, find out how a CoE can be pivotal to your long-term automation strategy, why pipeline management is key, and whether citizen developers are a help or hinderance to scaling.    

Achieving end-to-end automation in complex processes is a challenge many enterprises are facing as they embark on their digital transformation journeys. Could a solution lie in decision automation? In this episode of Bots & Beyond, host Wayne Butterfield discusses when, why and how to use decision automation with his guest Alex Bentley, Chief Revenue Officer at XpertRule.

To better understand the value of this type of automation, Alex shares concrete use cases for automated decision-making. Through their conversation, they also explore fundamental questions, including: What is decision automation? Why is it important to the enterprise? And what type of decisions can be automated?

One of the main hurdles enterprises are currently facing as they continue their pursuit of digital transformation is the global shortage of tech talent. In this episode of the ISG Bots and Beyond podcast, host Wayne Butterfield and his guest Rajesh Nair, Co-Founder & CEO of Automatorr.com discuss the automation talent gap and why Automatorr.com was founded in this context.

In this episode of the ISG Bots and Beyond podcast, host Wayne Butterfield speaks to Laura Robertson, Vice President of Automation, Zukunft Consulting. Laura shares her extensive insights and lessons learned from her varied roles in the automation sector. Listen in to hear her top tips for success when embarking on an automation implementation. What are the pitfalls to avoid? How do you build the right team and manage them to success?

A conversation with William Harris, Group Chief Digital Officer at IQ-EQ

Over the past decade, as the need to accelerate digital transformation has intensified, global demand for Chief Digital Officers (CDOs) has spiked.

At the intersection between business operations and technology, the CDO plays a crucial part in transforming business processes, driving innovation and optimizing both customer and employee experience. What does the role of CDO involve? How does it differ from that of the more traditional CIO role? And where does Automation fit in? 

These are just some of the questions that Bots & Beyond host Wayne Butterfield discusses with his guest William Harris, Group Chief Digital Officer at IQ-EQ.

Every organization has vast amounts of data locked in documents of all kinds, from emails, to PDFs, to presentations and invoices. Some estimates suggest that up to 80% of the data produced by organizations is unstructured, which makes it extremely complex to analyze and derive benefit from.

In recent years, machine learning and AI technologies have made huge advances in turning unstructured data into actionable insights that business leaders can harness to make better decisions.

Infinia ML is at the forefront of developing machine learning and AI-powered solutions that transform the way enterprises process their data. Listen in to find out more about intelligent document processing and why it matters in today’s data-driven world. 

Artificial intelligence has evolved at a breakneck pace in recent years and has made many positive impacts in both our personal and professional lives. As AI solutions become increasingly powerful, concerns have been raised around the ethical challenges associated with this technology. How can companies avoid stumbling into some of those ethical pitfalls? What do we need to know about unconscious bias and the role it plays in the development of AI solutions?

These questions and more are discussed in this episode of Bots & Beyond as host Wayne Butterfield talks to ISG colleague, thought leader and culture and change leadership expert Missy Lawrence-Johnston. Many of the topics Wayne and Missy discuss are also covered in Missy’s recent article in Information Week: I’m Not a Cat: The Human Side of Artificial Intelligence.