Bots and Beyond

We have all heard the hype surrounding the citizen developer concept. But is it really just hype? Or can citizen developers make a difference to business transformation?

In this episode of the ISG Bots and Beyond podcast, host Wayne Butterfield explores the reality and challenges of integrating this approach into efforts organizations are making to scale their automation programs. He is joined by Jackie Grunwald, VP and CIO at AdvanSix, who shares experiences from her own automation journey. Their discussion explores how companies can build a successful culture of citizen developers to drive enterprise growth and innovation.

Many of us have become familiar with the concept of citizen development. But we may not have heard of citizen innovation. Of course, we know innovation is a key driver of growth and an essential component for keeping up with the hyper pace of change.  But do we understand how to encourage, nurture and sustain it? Our guest on this week’s episode of the ISG Bots & Beyond podcast believes that creating a culture that promotes employee-led innovation is a key driver of digital transformation.  

Listen in as host Wayne Butterfield talks to Samuel Best, VP of Business Automation at GM Financial. Together they discuss the importance of empowering and enabling employees at all levels in an organization to innovate using technology. Best shares some experiences and lessons learned from his own automation journey. He also recommends listeners read this article on democratizing technology by Microsoft CEO Satya Nadella: Want a More Equitable Future? Empower Citizen Developers | WIRED (ampproject.org) 

Every day, organizations must make hundreds if not thousands of decisions in a complex and fast-changing context. If decision-making is inconsistent or flawed it can be immensely costly for the business. How can enterprises ensure they make high-quality decisions in an efficient way? Intelligent automation technology can help improve and scale complex-decision making and create better outcomes for businesses and customers alike. 

In this episode of the ISG Bots & Beyond podcast, host Wayne Butterfield talks to James Loft, COO of Rainbird Technologies, about the company’s intelligent automation platform. Listen in to learn how Rainbird enables enterprises to codify their decision-making by replicating the process human experts use to come to a decision. This means automated decisions – based on real human experience and skill – can be scaled quickly and made at speed.

In this episode of the ISG Bots & Beyond podcast, host Wayne Butterfield talks to Tom Allen, founder of the AI Journal. In 2020 Allen founded the AI Journal to create an open source, educational platform where people could learn directly from the experts how to keep up with new developments in technology and the exponential pace of change. Listen in as Butterfield and Allen discuss Allen’s journey, his views on the future and the technologies that are shaping the world around us including cybersecurity, AR/VR and AI.

Digital transformation, accelerated by the COVID-19 pandemic, has had a profound impact on the insurance industry. In response to rapidly evolving customer needs and expectations, many insurance firms are embracing new digital technologies to stay competitive. 

In this episode of the ISG Bots & Beyond podcast, host Wayne Butterfield is joined by Jason Cripps, Global Head Intelligent Automation and Operational Excellence at Zurich Insurance Company Ltd. Together they discuss some of the technology driven changes that will continue to shape the future of the Insurance Industry in years to come.

As the Covid-19 pandemic rapidly spread across the globe, both individuals and enterprises have been affected by an alarming surge in cybercrime. Not only are the attacks becoming more frequent, they are also becoming increasingly sophisticated. The good news is that new technology advancements are helping enterprises better prepare for security breaches. One start-up developing some cutting edge, predictive technology in this field is bfore.ai. In this episode of the ISG Bots & Beyond podcast, host Wayne Butterfield talks to CEO & Co-Founder Luigi Lenguito. Together they discuss the importance of taking preventive measures to minimize the risk of attack.

Banking is one of the oldest and most traditional industries in the world. Like all sectors, it is feeling the impact of digital transformation.

The pace of change has been further accelerated by the COVID-19 pandemic, which has trained a spotlight on companies’ adaptability. In this context, host Wayne Butterfield talks with Gerald Pullen, Product Owner - Intelligent Automation at Lloyds Banking Group, about how one of the U.K.’s largest and oldest financial institutions is building a successful automation program.

Listen in as they discuss some of the challenges of agility and implementing cutting-edge technology in a heavily regulated industry.

Conversational AI is increasingly becoming a key component of digital transformation for enterprises of all sizes. One firm making headway on the conversational AI journey is BT. In this episode of Bots & Beyond, Lucie Roach, a Senior Product Owner with BT, joins host Wayne Butterfield to discuss how she has been coming to grips with conversational AI. Lucie provides valuable insights into some of the early decisions she and her teams had to make, and the challenges to overcome when working with conversational AI technology.

There is no question the COVID-19 pandemic has altered the way we work and accelerated the transformation of the job market. In this episode, host, Wayne Butterfield speaks to founder of Progressive HR Coreyne Woodman-Holoubek about how jobs and roles are being disrupted by emerging technologies and other external trends. They explore some of the key drivers for these changes and delve into what the jobs of the future might look like.

This week, host Wayne Butterfield is joined by RPA Jargon Buster Tolani Jaiye-Tikolo. Together they discuss the emerging and rapidly evolving Open Source RPA movement. Is it a viable solution for enterprises? What are the benefits and drawbacks of the various tools on the market? Listen in to find out more.