Qantas Managing Director and Group CEO, Alan Joyce FRAeS gives an insight into how Qantas transformed its business in three years and the part technology played and is playing in supporting sustainable profitability and meeting customer expectations. He talks about taking delivery of the state-of-the-art Dreamliner which will connect Australia and Europe in one hop, and how Qantas has set its sights on the last frontier of aviation - the ultra long-haul flight from the east coast of Australia to London or New York.