Your brand has about three seconds to earn attention before people scroll on. In this episode of Brand Chops, Zack Lemear breaks down the power of micro moments—those tiny windows where customers decide whether to lean in or bounce. You’ll hear why most small businesses fail the 3-second test, the psychology behind first impressions, and a step-by-step framework to sharpen your messaging. Walk away with five practical tactics you can apply today to stop the scroll, win attention, and turn clarity into customers.

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Brand Chops is brought to you by the fine people at Pivot Creative. Pivot Creative is a full service branding and marketing agency that partners with businesses to build brands that connect so that every dollar you spend is an investment and not an expense.

In this episode of Brand Chops, host Zack Lemear unpacks the real power of a brand promise — and why breaking it even once can cost you a third of your loyal customers. Using examples from Apple and Domino’s, Zack explains how to craft a promise that’s bold, believable, and actually kept. You’ll learn a step-by-step framework to stress test your promise, bake it into every customer touch point, and avoid the costly trap of over-promising. Whether you’re running a small shop or scaling to millions, this episode shows why your brand promise is the make-or-break foundation of customer trust, loyalty, and long-term growth.

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Brand Chops is brought to you by the fine people at Pivot Creative. Pivot Creative is a full service branding and marketing agency that partners with businesses to build brands that connect so that every dollar you spend is an investment and not an expense.

In this Brand Archetype finale of Brand Chops, Zack Lemear and Chris Duhaime unpack the Ruler archetype—the brand identity built on authority, prestige, and setting the standard. Learn how small businesses can harness the Ruler’s power to attract ambitious customers, command respect, and establish themselves as the gold standard in their industry. From Rolex and Mercedes-Benz to American Express and Microsoft, we break down what makes Ruler brands thrive—and how to avoid the pitfalls of being too exclusive, too rigid, or too cold.

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Brand Chops is brought to you by the fine people at Pivot Creative. Pivot Creative is a full service branding and marketing agency that partners with businesses to build brands that connect so that every dollar you spend is an investment and not an expense.

Summary

The Creator archetype is all about originality, artistry, and innovation. In this episode of Brand Chops, Zack Lemear and Chris Duhaime break down how brands like Apple, Lego, and Adobe thrive by fueling imagination and empowering self-expression. You’ll hear real-world examples, the pitfalls that creative brands often fall into, and practical ways small businesses can tap into the Creator mindset. Whether you’re an artist, innovator, or entrepreneur with a vision, this episode will help you build a brand that inspires, connects, and lasts.

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Chapters

Brand Chops is brought to you by the fine people at Pivot Creative. Pivot Creative is a full service branding and marketing agency that partners with businesses to build brands that connect so that every dollar you spend is an investment and not an expense.

Summary

In this episode of Brand Chops, hosts Zack Lemear and Chris Duhaime unpack the Caregiver Brand Archetype — one of the most trusted and compassionate identities a business can embody. From Dove’s body positivity campaigns to Campbell’s soup-by-the-fire nostalgia, caregiver brands thrive on empathy, trust, and authentic support.

Takeaways

Chapters

Brand Chops is brought to you by the fine people at Pivot Creative. Pivot Creative is a full service branding and marketing agency that partners with businesses to build brands that connect so that every dollar you spend is an investment and not an expense.

Summary

Humor isn’t just a gimmick—it’s a growth strategy. In this episode of Brand Chops, Zack Lemear and Chris Duhaime unpack the Jester brand archetype, exploring how brands like Old Spice, Doritos, and M&Ms use humor, mischief, and playfulness to build loyalty and stand out in crowded markets. Learn how to use entertainment to attract the right customers, avoid the pitfalls of forced humor, and make your marketing as fun as it is effective.

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Contact Us

Brand Chops is brought to you by the fine people at Pivot Creative. Pivot Creative is a full service branding and marketing agency that partners with businesses to build brands that connect so that every dollar you spend is an investment and not an expense.

Summary

Most networking advice stops at “show up.” Sarah Hubbard goes further—way further. In this episode of Brand Chops, she shares the MAPP framework: Mindset, Authenticity, Precise Messaging, and Purposeful Follow-Through. Whether you’re an introvert navigating a crowded industry or a seasoned pro looking for an edge, Sarah’s strategies will help you build a brand people trust, remember, and refer. Get ready to rethink networking—not as a numbers game, but as a powerful brand-building tool.

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Chapters

Brand Chops is brought to you by the fine people at Pivot Creative. Pivot Creative is a full service branding and marketing agency that partners with businesses to build brands that connect so that every dollar you spend is an investment and not an expense.

Summary

In this emotionally charged episode of Brand Chops, hosts Zack Lemear and Chris Duhaime break down the most sensual brand archetype of all: The Lover. From Chanel and Godiva to Alpha Romeo and Victoria’s Secret, Lover brands don’t just sell products—they create desire. Learn how these emotionally driven brands build irresistible connections with their audiences and how small businesses can tap into this archetype to increase loyalty, spark passion, and turn their brand into an experience. We also explore the common pitfalls (hint: it’s not all about sex appeal) and offer practical ways to use emotion, sensory marketing, and storytelling to elevate your brand.

Takeaways

Chapters

Brand Chops is brought to you by the fine people at Pivot Creative. Pivot Creative is a full service branding and marketing agency that partners with businesses to build brands that connect so that every dollar you spend is an investment and not an expense.

In this stylish episode of Brand Chops, we sit down with international image consultant and personal branding expert Shelley Golden to explore how your appearance shapes your brand—whether you're on stage, on Zoom, or in the boardroom. Shelley shares her how to use clothing to reflect confidence and authority, and why your background (yes, your actual Zoom background) might be sabotaging your credibility. We also dig into the difference between personal and corporate branding, and how to look like the expert before you even say a word.

Takeaways

Chapters

Brand Chops is brought to you by the fine people at Pivot Creative. Pivot Creative is a full service branding and marketing agency that partners with businesses to build brands that connect so that every dollar you spend is an investment and not an expense.

The Everyman brand isn’t flashy—and that’s the point. In this episode of Brand Chops, Zack Lemear and Chris Duhaime explore the approachable, dependable power of the Everyman archetype. Learn how small businesses can tap into authenticity, community, and trust to build a brand that feels like “home.” You’ll walk away with tangible tips for using warm language, relatable visuals, and grounded messaging to connect with customers who crave realness—not razzle-dazzle.

Takeaways

Chapters

Brand Chops is brought to you by the fine people at Pivot Creative. Pivot Creative is a full service branding and marketing agency that partners with businesses to build brands that connect so that every dollar you spend is an investment and not an expense.