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Every service-based business owner has client situations filed deep in the back of their mind. It comes with the territory sometimes! It comes with the territory sometimes!
Today we're talking all about difficult client situations and how to handle them. Not to vent, but because everyone will likely come across a tricky situation at one point or another, so we’re sharing the lessons we’ve learned. We’re talking about what we wish we had done differently in the moment and giving advice for spotting red flags before they become problems, navigating a project that's going sideways, and knowing when it’s best to walk away.
Topics We Cover
Time Stamps
00:01 – AI being pushed everywhere (and why it's driving us nuts)
03:11 – What we're covering: red flags, mid-project problems, bad reviews, and more
03:36 – Joanna's bridezilla story: the couple who lied to get a refund
07:08 – Dianna's early days: saying yes to everything as a VA
09:10 – Red flags to watch for during an inquiry or discovery call
09:26 – When potential clients question your process or pricing
10:56 – The "that sounds really expensive" red flag
11:22 – Ghosting or showing up super late to the discovery call
13:06 – How to listen to your gut on these things
13:53 – Dianna's experience of not listening to her gut
14:30 – The "I don't want to do it" price (aka the BS tax)
15:31 – What ignoring red flags actually costs you
16:26 – When a bad client costs you more than having no client at all
17:05 – When you're already mid-project and things are going sideways
18:03 – Joanna's early website design story (you'll have to ask her about this one)
18:17 – Signs a project is going sideways mid-way through
19:10 – Falling back on your contract
21:30 – How to know when it's time to let go of a client
21:53 – Keeping the communication professional when you're really frustrated
23:28 – Bad reviews: what to do when it happens
Links & Resources Mentioned:
Dianna's copywriting studio: Rise Copy Co. — website & launch copy for creative women in business: risecopyco.com
Joanna's web design studio: Joanna Moss Creative — custom Showit websites & Website in Two Weeks: joannamoss.com
We have a really special episode today - interview with Bethany Ryalls from South & Oak.
Our conversation centers on the psychological barriers and common errors that impede successful hiring. Bethany speaks candidly about control, fear of imperfect outcomes, and the tendency to overcorrect by hovering. We discuss frequent mistakes: hiring out of desperation, delegating tasks but retaining all responsibility, and lack of clear feedback. For each mistake, Bethany shares remedies with us, including setting expectations, giving ownership, and allowing early errors as part of learning. We close with an exhortation to act despite discomfort. Bethany argues that temporary loss of control is preferable to long-term stagnation. We share lived examples from our own work and from Bethany's client experience to show that relationships and performance improve when founders prepare deliberately and then permit autonomy. The core message is direct: define outcomes, hire intentionally, prepare just enough, and accept the short period of adjustment that yields lasting capacity and better business outcomes.
About Bethany Ryalls
Bethany is the founder of South and Oak (southandoak.co); a white label agency for designers and creatives, and scaling coach for founders who are done building businesses that only work because they never stop working. Her take on hiring, teams, and scaling is like nothing we’ve been told before and will have you confidently hiring and growing your business without burning out.
Topics we cover:
Time Stamps:
00:26 - Guest introduction — Scaling from solo operator to confident CEO
01:08 - Hiring for service-based businesses: when, who, and how
14:19 - Preparing for Your First Hire — Letting Go and Building Trust
22:41 - Common hiring mistakes and how to avoid them
29:56 - Contact & Resources — How to find Bethany online
34:24 - Viral reels: parents joining job interviews
Links & Resources Mentioned:
Joanna's web design studio: Joanna Moss Creative — custom Showit websites & Website in Two Weeks: joannamoss.com
Dianna's copywriting studio: Rise Copy Co. — website & launch copy for creative women in business: risecopyco.com
Connect With Us on Instagram! @brandunmutedpodcast
What if one of the best ways to grow your business had nothing to do with more ads, more content, or more hustle, and everything to do with an unlikely partner you haven't thought of yet?
Today we're talking about indirect competition and why it might be the most underused growth strategy for creative entrepreneurs right now. Once you understand what it is, you're going to have a major aha moment, and probably start seeing collaboration opportunities everywhere!
Topics We Cover
Time Stamps
05:20 – Introducing today's topic: indirect competition
06:12 – The only two ways to make more money in your business
06:29 – Other ways to expand your audience
06:55 – What is direct competition?
07:32 – What makes indirect competition different?
08:42 – Examples of indirect competition (car company and road trip app)
09:15 – Dianna's example: at-home sauna vs. Pilates app
09:28 – How indirect competitors don't even know they're competing for the same clients
09:48 – How identifying indirect competitors becomes a growth opportunity
10:31 – The concept of borrowed trust
11:11 – How this is different from collaborating with direct competitors
12:30 – How to figure out who your indirect competitors are
13:35 – Example: web and brand designers
14:45 – Example: copywriters and AI tools
16:51 – Example: brand photographers
17:34 – Example: business coaches
17:44 – The key: get creative and catch clients at a different part of their journey
17:56 – Reframing how we think about competition
18:14 – Community over competition
18:23 – When you stop seeing people as threats and start seeing them as collaborators
18:39 – There's enough room for everyone
19:11 – Your one action item this week
19:50 – Random question: If you could swap lives with anyone, who would it be?
Links & Resources Mentioned
Joanna's web design studio: Joanna Moss Creative — custom Showit websites & Website in Two Weeks: joannamoss.com
Dianna's copywriting studio: Rise Copy Co. — website & launch copy for creative women in business: risecopyco.com
We’re getting personal today! As a brand new mom (and at the time of this recording, soon-to-be mom), Dianna is asking Joanna for her best advice on running a business while being a mom. We’re chatting about every season–from when they’re newborns to school-age, and how each new stage presents new challenges and opportunities for your business.
If you're a business owner who is pregnant, thinking about having kids, or just navigating what it looks like to build something while raising tiny humans, then this episode is for you.
Topics We Cover
Time Stamps
09:47 – Introducing today's topic: business and motherhood
10:24 – What Joanna's business looked like before kids
11:27 – What changed when she found out she was pregnant
11:58 – What she thought it would look like vs. reality
12:45 – The nursing pillow work setup
13:41 – The first major business pivot that motherhood drove
14:04 – Dianna's plan for splitting childcare with her self-employed husband
15:16 – What a realistic work schedule looked like in the newborn stage
17:01 – Managing client expectations during maternity leave
18:33 – The only expectations that matter
19:10 – What Joanna wishes someone had told her
20:23 – Doing things as a new mom you'd never normally do
21:02 – How work shifts as they get older
22:33 – Work-life balance — or the lack thereof
24:15 – Where mom guilt comes from
28:30 – Whether there was ever a shift in how she felt about it
29:18 – What she'd go back and tell herself in that first year
30:26 – The luxury of having a choice (an important acknowledgment)
32:36 – Dianna on preparing for maternity leave as self-employed
34:50 – Advice on keeping the business going during leave
36:26 – Systems and her two very different maternity leave experiences
36:54 – Did having kids ever cost her momentum?
38:04 – How the business model changed through the seasons of motherhood
39:05 – The most important advice for anyone about to have their first baby
41:49 – If regret were not a thing — what would she have done differently?
43:20 – Random question: funny parenting things that would be unreasonable long term
Links & Resources Mentioned
Dianna's copywriting studio: Rise Copy Co. — website & launch copy for creative women in business: risecopyco.com
Joanna's web design studio: Joanna Moss Creative — custom Showit websites & Website in Two Weeks: joannamoss.com
Episodes Referenced:
Most business owners don't reach out to a copywriter because they think they have a messaging problem. They come saying they're not getting enough inquiries, or the inquiries they are getting aren't the right fit, or they want to raise their prices and attract better clients.
But believe it or not, underneath all of those problems is almost always a messaging issue.
In this episode, we're getting into why better messaging leads to more consistent income, as well as what inconsistent messaging actually looks like in a real business, where it shows up most, and what to do about it.
Topics We Cover
Time Stamps
04:00 – What Joanna sees as the reasons for inconsistent income in her coaching clients
04:33 – Why most people don't realize messaging is the problem when they come to Dianna
05:32 – What inconsistent messaging actually looks like in a small business
06:49 – How messaging problems show up on your website and social media
07:17 – The signs that messaging is the reason your website isn't generating leads
08:29 – Why "the work speaks for itself" is not enough — you need copy too
09:26 – How messaging evolves but marketing rarely catches up
09:54 – Why most people never stop to formalize their messaging strategy
12:18 – Where to start fixing your messaging
12:28 – Dianna's Brand Messaging Blueprint and messaging masterclass
13:28 – What shifts first when a client's messaging gets clear
14:36 – Why clear messaging makes content creation easier going forward
15:00 – The sale doesn't actually happen on the discovery call
16:17 – How clear messaging leads to more predictable income
16:35 – When inconsistent messaging is a symptom of something deeper
17:25 – What Joanna sees with coaching clients when business direction is unclear
17:57 – Who this tends to affect most: business owners who are ready for the next level
18:35 – When a website project isn't actually the right first step
19:23 – Where to start if you think messaging might be your gap
20:56 – How your income and your messaging are directly connected
Links & Resources Mentioned
Dianna's copywriting studio: Rise Copy Co. — website & launch copy for creative women in business: risecopyco.com
Joanna's web design studio: Joanna Moss Creative — showit websites and business strategy for women in business: joannamoss.com
Dianna's Resources Mentioned:
Joanna's Resources Mentioned:
We have a really special episode today–our very first guest interview!!
Ashley Strong Smith is a multi-passionate entrepreneur, coach, writer, podcast host, ceremony-grade cacao facilitator, retreat host, and photographer who has spent years learning what it really means to slow down, honor the season you're in, and build a life that actually reflects your values. Her message couldn't feel more timely, and this is a conversation we think a lot of you will want to hear right now too.
We talk about the pressure women and entrepreneurs feel to constantly produce and grow, what it actually looks like to honor a slower season without feeling like you're falling behind, the difference between habits, routines, and rituals, and how small intentional daily actions compound into massive transformation over time.
About Ashley Strong Smith
Ashley Strong Smith is a deeply curious soul who believes that although this life is finite, we are infinite in our capacity to grow, heal, create, and become. A multi-passionate entrepreneur, coach, writer, podcast host, ceremony-grade cacao facilitator, retreat host, and photographer, Ashley supports women in remembering who they are, reconnecting with their hearts, and creating lives that feel deeply aligned, intentional, and truly their own. Through her work, she helps women understand the why behind their thoughts, actions, feelings, and truths, so they can live more intentionally, authentically, and in alignment with their soul's truth.
Topics We Cover
Time Stamps
00:23 – How Joanna and Ashley met: mastermind, Nashville, and a shared hotel room
01:12 – Ashley's philosophy on clothing as a reflection of internal truth
06:25 – Why this conversation matters for entrepreneurs who are used to pushing and producing
07:25 – What it means to honor the season you're in
08:00 – Why Ashley made the decision to end her podcast after almost four years
11:24 – Is it more about slowing down or being intentional? (The answer: both)
12:10 – How to trust a slower season without feeling like you're falling behind
12:27 – Ashley's powerful personal story: when her life imploded across every category at once
15:44 – What she learned from being brought down to her bones
16:40 – One small adjustment to start creating more stillness in your life
17:09 – Dianna's personal share: ignoring nudges while preparing to become a mom for the first time
17:36 – Tips for new moms trying to balance business and presence in those early months
19:07 – Moving through the senses as a practice for being more present in everyday moments
21:10 – How guilt shows up for women whether or not they have kids
22:41 – How presence softens guilt
23:36 – When one thing is succeeding, another thing is failing — and why that's okay
24:54 – How to continue nurturing your dreams while honoring your current capacity
25:30 – Ashley's holistic approach to structuring her days
27:00 – Ashley's weekly schedule broken down: content creation days, meeting days, and writing days
30:37 – Why this schedule took three years of finessing to get right
31:00 – Small intentional daily action compounds into major change
32:03 – Habit stacking: why adding to existing habits works better than building new ones
33:57 – The difference between habits, routines, and rituals
35:10 – How rituals bring intention and presence to the things you're already doing
36:57 – Where to start if you want to live more intentionally
37:27 – The power of pausing between the doing
38:10 – Ashley's heart-centered foundation: eight questions to reconnect with your values and your why
39:44 – Where to find Ashley and her free Heart-Centered Foundation Guide
40:48 – Random question: If you could only eat from one fast food restaurant for the rest of your life, what would it be?
Where to Find Ashley
Instagram: @ashleystrongsmith_
Website: ashleystrongsmith.com
Podcast: Living an Intentional Life
Free resource: Creating a Heart-Centered Foundation Guide
Links & Resources Mentioned
Dianna's copywriting studio: Rise Copy Co. — website & launch copy for creative women in business: risecopyco.com
Joanna's web design studio: Joanna Moss Creative — custom Showit websites & Website in Two Weeks: joannamoss.com
Everyone tells you to utilize email marketing. Grow your list, get more subscribers. But, how??
With an irresistible freebie, that's how! And as it turns out, freebies are one of the most underused strategies in small business marketing.
In this episode, we're breaking down exactly how freebies can work for your business: what makes a good one, what formats to consider, how to come up with ideas, and how to actually get it out into the world without the whole thing taking over your life.
We're also talking about why your email list is one of the most valuable assets in your business (hint: you own it, unlike your social media following) and how a well-placed freebie is one of the most natural, low-pressure ways to start building it.
Topics We Cover
Time Stamps
04:25 – What is a freebie and what does it do for your business?
06:37 – How a freebie connects to getting paid clients
08:05 – What makes a really effective freebie?
10:36 – The 80-page freebie mistake
11:42 – How specific does your freebie need to be?
13:41 – Starting with your CTA and working backwards
15:53 – Joanna's freebie example: website project prep guide
16:31 – Dianna's freebie example: brand messaging blueprint
17:17 – The most common and effective freebie formats
18:33 – Why quizzes have the highest opt-in rates
19:00 – How to decide which format is right for you
19:45 – Just pick one and start
20:25 – Their first freebies ever
22:58 – How to come up with your freebie idea
24:10 – Using AI to brainstorm ideas
25:23 – The KISS rule for freebies
25:55 – Tools to create your freebie
27:20 – Where to put your signup form on your website
28:35 – Why you need a dedicated landing page for each freebie
29:35 – Email platforms and how to choose one
31:36 – Why switching email marketing platforms later is harder than you think
33:15 – Your email list is yours…protect it
33:23 – Random question: houseboat or bad acoustic guitar?
Links & Resources Mentioned
Joanna's web design studio: Joanna Moss Creative — custom Showit websites & Website in Two Weeks: joannamoss.com
Dianna's copywriting studio: Rise Copy Co. — website & launch copy for creative women in business: risecopyco.com
Joanna's Freebies Mentioned:
Dianna's Freebies Mentioned:
Tools & Platforms Mentioned:
Episodes Referenced:
We've been threatening to do this episode for a while…and today is finally the day!
We're taking a full break from business strategy to talk about something much more important: the Gilmore Girls. But because we can't fully turn off our entrepreneur brains, we are tying it back to business and chatting all about what Rory, Lorelai, and the rest of the Stars Hollow cast of characters have taught us about entrepreneurship
And! Before we dive in, Joanna is sharing an exciting update on what she's been building behind the scenes: her new group coaching program, the Next 90 Method, which is a 90-day framework designed to help creative entrepreneurs audit their business and create a plan for growing their business without burning out. Applications for the beta cohort are open now!
What We Cover
Time Stamps
00:47 – Joanna's Next 90 Method group coaching program
05:35 – Today's episode: all Gilmore Girls, all the time
06:03 – Dianna's overall verdict on the show
10:14 – Does it actually feel like New England?
12:30 – What hooked Dianna the second time around
14:31 – Favorite characters: Jess, Rory, and Logan's character arc
17:00 – Least favorite characters: the Lorelai and Emily debate
22:25 – Tying it to business: the entrepreneurs of Stars Hollow
22:41 – Lorelai as a business owner
25:36 – Suki: creative genius or financial liability?
29:09 – Luke: brand loyalty without a website
30:17 – Taylor Doose: serial entrepreneur
33:40 – Mrs. Kim: the strongest personal brand in Stars Hollow
36:40 – If you lived in Stars Hollow, which festival would you attend?
39:19 – Random question: social rules that need to go
Links & Resources Mentioned
Dianna's copywriting studio: Rise Copy Co. — website & launch copy for creative women in business: risecopyco.com
Joanna's web design studio: Joanna Moss Creative — custom Showit websites & Website in Two Weeks: joannamoss.com
Joanna's New Program: The Next 90 Method — a 90-day group coaching program for creative entrepreneurs. Applications for the beta cohort are open now: join the waitlist here.
The Gilmore Girls podcast hosted by Scott Patterson: I Am All In with Scott Patterson
We’re checking in with a short and sweet episode today to share about our decision to take a break for the summer. Joanna is traveling, Dianna’s having a baby, so we decided to take our own advice and prioritize rest for July and August!
We’ll be back on September 8th with Season 2. We’ve already been planning new episodes (some GOOD ones are coming), AND we’re sharing some exciting news today about what you can expect next season!
Time Stamps
00:23 – Six months of Brand Unmuted!
01:05 – Joanna's son finishing middle school
03:14 – Baby watch update
05:52 – Why we're taking a summer break
07:12 – Transitioning to a seasonal format
09:13 – Season Two lineup preview
10:39 – Guest experts coming in the fall
11:44 – What we're each doing this summer
12:13 – Random question: Favorite ice cream flavor?
Links & Resources Mentioned
Joanna's web design studio: Joanna Moss Creative — custom Showit websites & Website in Two Weeks: joannamoss.com
Dianna's copywriting studio: Rise Copy Co. — website & launch copy for creative women in business: risecopyco.com
Ice Cream Shops Mentioned:
We have some big news AND it's our birthday, so we're doing something a little different today and doing a just-for-fun episode.
First things first: Dianna has an announcement: baby boy is on the way, due at the end of August. We are so excited!
And if that wasn't enough, we recently found out that our birthdays are only one day apart — Dianna's is June 28th and Joanna's is June 29th — and we had absolutely no idea until it came up in conversation recently. So naturally, we decided to dedicate an entire episode to celebrating!
We’re not talking strategy today, and instead just sharing some fun birthday stories and having a good time.
Topics We Cover
Time Stamps
00:23 – Dianna's baby announcement
03:08 – Our birthdays are one day apart
04:42 – Do you believe in the universe putting people in your path?
05:28 – Astrology and cancer compatibility
06:30 – Baby's due in August — Leo or Virgo?
07:07 – Are you a big birthday person?
09:08 – Diana's best birthday: surprise party at 16
12:19 – Joanna's best birthday: Hawaii
13:23 – Birthday disaster stories
18:24 – Kid birthdays vs. adult birthdays
20:52 – Gifts vs. experiences
23:18 – Birthday this or that
26:43 – Random question: First movie in the theater
Links & Resources Mentioned
Dianna's copywriting studio: Rise Copy Co. — website & launch copy for creative women in business: risecopyco.com
Joanna's web design studio: Joanna Moss Creative — custom Showit websites & Website in Two Weeks: joannamoss.com
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