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Brazen Leaders - The Human Edge
Brazen Leaders - The Human Edge episodes
- #58 - Implementing CX: A Helpful How-To – with Olga Potaptseva
On this week’s podcast episode I chat to Olga Potaptseva, a customer experience consultant, coach, speaker and author. Olga specialises in CX implementation and shares with me her insights from a 20+ year career, as well as practical advice to help any CX professional.
Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.
Useful links:
- Sign up for the free CX mini-course
- Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
- Download for free the ultimate list of questions to understand your customer!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.
In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com
The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting35 min - #57 - CX in 2023, the reveal of the biggest trend of all.
Welcome to the fourth season of People&Digital! It's a new year and a new vibe for the podcast. In this episode, I'll usher in 2023 by covering the current state of CX. Want to find out more? Click the play button!
Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.
Useful links:
- Sign up for the free CX mini-course.
- Sign up for the only CX newsletter that helps you to design your career in the most radically human way.
- Download for free the ultimate list of questions to understand your customer!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.
In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com
The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting17 min - #56 - Improve your sleep with Aisha Cortoos
On this week’s podcast I chat to Aisha Cortoos PhD, a clinical psychologist who focuses on the subjects of sleep and stress. Aisha’s knowledge is extraordinary, and she shares her fascinating insights into everything; from breaking down the science of sleep, to explaining the ideal nap length, and stressing the importance of understanding – and protecting – our biological clocks.
Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.
Useful links:
- Sign up for the free CX mini-course
- Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
- Download for free the ultimate list of questions to understand your customer!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.
In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com
The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting45 min - #55 - Tackling the communication conundrum – with Joseph McGuire
We all know communication is key. But how can you improve yours? Joseph McGuire – an expert in clear communications – reveals all in this podcast episode. We cover a range of useful info, from the best body language practices to whether you can actually tell if someone’s lying. Check it out!
Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.
Useful links:
- Sign up for the free CX mini-course
- Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
- Download for free the ultimate list of questions to understand your customer!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.
In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com
The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting43 min - *Bonus* - When Sales meet CX or when CX meets Sales? Live discussion on Linkedin
Meet Peter Snauwaert & myself for a Live session about CX & Sales!
Strategy, mindset + Q&A!
Magic can be repeated so ... join us!
What to expect?
Take a passionate man completely into purple !
Take a passionate woman completely into pink !
Take a man born in the Flemish speaking part of Belgium, living in the Ghent area !
Take a woman born in the French speaking part of Belgium, living in Brussels area !
At first sight, they have nothing in common, but wait, let's go deeper !
Add some Sales (from him), mix it with some CX (from her), shake it, and add magic to it !
Join me on Linkedin for more Events & Masterclasses to come ;)
You want more? Go visit ameliebeerens.comThe Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting1 hr - #54 - The Emotional Intelligence codes in Business with Melissa Curran
This week I’m introduced to the concept of emotioneering by Melissa Curran, founder of Modern Mind Group. As a Learning and Performance Consultant, Melissa coaches businesses to drive results through a more emotionally intelligent mindset. We talk about how this natural human response can be challenging for some, but how embracing it has huge positive power – in the workplace and beyond.
Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.
Useful links:
- Sign up for the free CX mini-course
- Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
- Download for free the ultimate list of questions to understand your customer!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.
In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com
The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting46 min - #53 - The Art of Queen: progressive female leadership - with Danielle Macleod
It’s time to look at leadership in a different light. Coach and Remarkable Women co-founder Danielle Macleod explains the three different types of leadership we can foster. She talks us through the detrimental – yet common – warrior and victim mindsets, and how we can instead lean into a more positive and progressive queen leadership style.
Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.
Useful links:
- Sign up for the free CX mini-course
- Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
- Download for free the ultimate list of questions to understand your customer!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.
In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com
The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting46 min - #52 - How to sell on social media (without being salesy) with Michael Humblet
Selling doesn’t have to be scary. Find out how to make sales work for you – without being pushy and frightening off prospects – by listening to author and speaker Michael Humblet’s experiences. From perseverance when posting on social media to why selling is still so important in a world of abundance, this episode is a must.
Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.
Useful links:
- Sign up for the free CX mini-course
- Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
- Download for free the ultimate list of questions to understand your customer!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.
In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com
The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting39 min - #51 - Focusing on focus: why it's not the digital world that's driving you to distraction
Can’t focus?
Katie Stoddart has your back. In this episode, the coach, keynote speaker and creator of The Focus Bee podcast shares her No. 1 secret to better concentration. And it doesn’t necessarily involve ditching your phone...
Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:
- Sign up for the free CX mini-course
- Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
- Download for free the ultimate list of questions to understand your customer!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.
In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com
The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting40 min - #50 - Cracking the company culture code – with Gabriel Goldberg
Is company culture just a buzz term? Or a transformative way to boost a business’ success? If you’re on the fence about the topic, this is the podcast episode for you. Listen to Gabriel Goldberg – a former Google employee and the founder of two successful companies – chat about how to crack the company culture code.
Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.
Useful links:
- Sign up for the free CX mini-course
- Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
- Download for free the ultimate list of questions to understand your customer!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.
In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com
The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting43 min
About Brazen Leaders - The Human Edge
From the publisher's feed
I'm Amélie, your go-to transformation consultant and leadership coach with 15 years of experience. This podcast is your toolkit for bold leadership and brave living. Packed with insights,…
strategies, and real-talk interviews, it's designed to help you harness your human edge to drive impact and inspire others.
Whether you're a corporate trailblazer or an entrepreneurial maverick, Brazen Leaders is your weekly dose of radical honesty and ambition. Embrace your true potential and take bold actions. Ready to unleash your inner leader? Let's get started!