Brazen Leaders - The Human Edge

New to customer experience? Not sure where to get started? CX education expert Agnese Spona joined me on the podcast this week to answer all your questions about kickstarting your journey in an industry that’s predicted to grow up to 20% in the next five years.

Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.

Useful links:

• Sign up for the free CX mini-course
• Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
• Download for free the ultimate list of questions to understand your customer!

Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

Imposter syndrome: the phrase on everyone’s lips. While it’s been framed as a negative, in this podcast I dig into why we can actually take positives from feeling like we’ve achieved our success fraudulently. Listen to find out how. 

Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.

Useful links:

• Sign up for the free CX Mini-course
• Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
• Download for free the ultimate list of questions to understand your customer!

Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

Recruiter Javier Cuadra hypes up his candidates by taking them through the ‘get hired mindset’. In this episode, he explains what this is and how it can help you get the job you’ve always wanted.

Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.

Useful links:

• Sign up for the free CX Mini-course
• Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
• Download for free the ultimate list of questions to understand your customer!

Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

What happens when cybersecurity meets empathy? Listen to Andra Zaharia – a communications expert in the tech industry – explain all in this podcast episode. It's worth checking out to learn about the link between these two seemingly opposing topics, as well as how you can bring more empathy into your own working life.

Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.

Useful links:

• Sign up for the free CX mini-course
• Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
• Download for free the ultimate list of questions to understand your customer!

Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

I’ve known Stéphanie Duchemin for seven years now, ever since she gave me my first shot as a consultant. So getting her on the show to talk about the employee experience has been a long time coming!

Stéphanie is head of human capital at The House of Marketing, a fast-growing agency with a team of 90 people. As the group’s been evolving, she’s helped across different entities, including recruitment and talent development planning – all in all, making sure they have the right people and that they’re happy and perform at a high standard. 

“That's actually what makes me satisfied in my job,” says Stéphanie. "I realised that [cultivating an excellent employee experience] has an impact on people, on their development and therefore on the company as well. So it’s really a win-win.”

But why else is focusing on company culture so good for business? 

Stéphanie adds: “I often hear, ‘Oh yeah. But if you're an employee-centric company, then maybe you're not a customer-centric company”. And my brain kind of bends. Why should it be one and not the other? In most cases, if you have employees who are happy and can thrive in their job, there’s a 99% chance that your clients will also be happy."

It's really about all of these little steps, all of these little decisions that you make that build up to a company culture, Stéphanie says. “And therefore, I think it's very important to be mindful of what message you send when you decide on something; how you communicate.”

Convinced? Listen to the podcast to discover more about how to do the employee experience, The House of Marketing style.

Or, if you’re short on time, I’ve also condensed all my key tips – FAQ style – in a summarized, quick-read version right here.

Useful links:

• Take the quiz! Which book do you need to boost your digital transformation in times of crisis?
• Sign up for the CX Attitude Newsletter

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

In this episode, I share the 3 hardest lessons I've learned as a CX professional in the digital world – and how you can avoid them. There's no need to waste time trying to be the perfect digital professional. Save yourself the heartache by listening to the key mistakes I made during a decade-plus as a CX expert. My hindsight is your path forward!

If you’re short on time, I’ve also condensed all the key tips in this quick-read version right here.

Useful links:

• Sign up for the free CX mini-course
• Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radical human way.
• Download for free the ultimate list of questions to understand your customer!

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin, Instagram & ameliebeerens.com

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

Mélanie Boucarut changed her life through coaching. It helped her to fix her relationship with her estranged mother, lose 22 kilos, save a bunch of money, find a loving partner and improve her mental health. 

And all this took just 2.5 years. 

That’s how long Mélanie has been a life coach for, but she’s also coached and mentored informally as part of her job or on the side for two decades. And it’s what she loves to do. 

“Don't tell this to my clients, but I would pay for the privilege to coach!” Mélanie told me. “The moment when people suddenly realise what has been blocking them, limiting them and when they manage to get over it – I love to be part of that.

“It's a little bit like being a midwife, you know. I've never delivered a baby, but I imagine it's a little bit the same when you finally get the head out and the baby starts crying and you have this new life and it's beautiful.”

I specifically wanted to speak with Mélanie for my podcast about all this because I knew that we could go dig deep into the topic – without any bullshit – and discover exactly how coaching can help us step out of our own way. 

Intrigued ? Listen to the podcast !

Or, if you’re short on time, I’ve also condensed all my key tips – FAQ style – in a summarized, quick-read version right here.

Useful links:

• Take the quiz! Which book do you need to boost your digital transformation in times of crisis?
• Sign up for the CX Attitude Newsletter

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

Building things can be exhausting, hey? In this episode, I share the one thing that’s made life’s most tiring periods much easier to deal with. 
Find out how to get unstuck and move forward in your career – especially when you don’t have the motivation – by listening to this.

Useful links:

• Sign up for the free CX Crash Course
• Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radical human way.
• Download for free the ultimate list of questions to understand your customer!

Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin, Instagram & ameliebeerens.com

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

I found Dutch-born coach and author Susanne Grant through her book, Drop the Motherfucking Struggle, which was the perfect discovery for me at the perfect moment.

An award-winning business coach, international best-selling author and mother of two, Susanne specialises in helping entrepreneurs, team leaders and business owners redefine what success means to them so they can nail their work-life balance.

Everything she teaches clients stems from her own experiences and how they shaped her beliefs that we don't need to work as hard as society suggests we should.

“I went out into the big wide world and wasn't quite prepared,” says Susanne. “I truly believed that work had to be hard and horrible. But as I discovered over the years, this doesn't have to be the case.”

Susanne was diagnosed with post-traumatic stress disorder when she was just 17. In her book, she writes about the impact that had and also how she used it as a stepping stone to a better life.

I invited Susanne onto the podcast to discuss nailing a work-life balance - and all the fun and misery that comes with navigating this!

Listen to discover a selection of the most intriguing thoughts she shared with me.

Or, if you’re short on time, I’ve also condensed all my key tips – FAQ style – in a summarized, quick-read version right here.

Additional Free Ressources:

• Sign up to the weekly Newsletter "The CX Attitude", the only CX newsletter that helps you to design your career in the most radical human way!
• The CX Crash-course : Become an outstanding CX professional - Get confidence, take action & Deliver CX!
• Find all my freebies on ameliebeerens.com/free-resources

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on :  Linkedin, Instagram & ameliebeerens.com !

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

I was super happy to speak with Simon Vandereecken recently for my podcast. UX is not yet a hot and trendy topic in every area of our sector – but it should be!

Simon has been a user experience designer and researcher for a bit more than 10 years now. He loves working on products and services to make them easier for people to grapple with while also helping companies understand their users better.

Here is my conversation with Simon about not being too afraid to interview users, what he wishes people knew about UX design, and why he hates the word ‘phygital’!

Or, if you’re short on time, I’ve also condensed all my key tips – FAQ style – in a summarized, quick-read version right here.

Useful links:

• Sign up for the free CX Crash Course
• Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radical human way.
• Download for free the ultimate list of questions to understand your customer!

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin, Instagram & ameliebeerens.com

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting