Brazen Leaders - The Human Edge

I’ve known Stéphanie Duchemin for seven years now, ever since she gave me my first shot as a consultant. So getting her on the show to talk about the employee experience has been a long time coming!

Stéphanie is head of human capital at The House of Marketing, a fast-growing agency with a team of 90 people. As the group’s been evolving, she’s helped across different entities, including recruitment and talent development planning – all in all, making sure they have the right people and that they’re happy and perform at a high standard. 

“That's actually what makes me satisfied in my job,” says Stéphanie. "I realised that [cultivating an excellent employee experience] has an impact on people, on their development and therefore on the company as well. So it’s really a win-win.”

But why else is focusing on company culture so good for business? 

Stéphanie adds: “I often hear, ‘Oh yeah. But if you're an employee-centric company, then maybe you're not a customer-centric company”. And my brain kind of bends. Why should it be one and not the other? In most cases, if you have employees who are happy and can thrive in their job, there’s a 99% chance that your clients will also be happy."

It's really about all of these little steps, all of these little decisions that you make that build up to a company culture, Stéphanie says. “And therefore, I think it's very important to be mindful of what message you send when you decide on something; how you communicate.”

Convinced? Listen to the podcast to discover more about how to do the employee experience, The House of Marketing style.

Or, if you’re short on time, I’ve also condensed all my key tips – FAQ style – in a summarized, quick-read version right here.

Useful links:

• Take the quiz! Which book do you need to boost your digital transformation in times of crisis?
• Sign up for the CX Attitude Newsletter

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

I was super happy to speak with Simon Vandereecken recently for my podcast. UX is not yet a hot and trendy topic in every area of our sector – but it should be!

Simon has been a user experience designer and researcher for a bit more than 10 years now. He loves working on products and services to make them easier for people to grapple with while also helping companies understand their users better. 

Here is my conversation with Simon about not being too afraid to interview users, what he wishes people knew about UX design, and why he hates the word ‘phygital’!

Or, if you’re short on time, I’ve also condensed all my key tips – FAQ style – in a summarized, quick-read version right here.

Useful links:

• Sign up for the free CX Crash Course
• Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radical human way.
• Download for free the ultimate list of questions to understand your customer!

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin, Instagram & ameliebeerens.com

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

The employee experience, particularly around wellbeing management at work, is a trend I'm very happy to see increasing. Companies are really starting to realise that staff expect – and deserve – more than just basic benefits. 

Because of this, I wanted to ask Jasper Dezwaef, a psychologist with a background in marketing research, to explain how and why businesses are focusing on enhancing the employee experience. The PhD graduate is the co-founder of Wenite, a startup that’s revolutionising wellbeing management by digitalising processes which, in his own words, “are really boring for HR departments”. 

By automating survey analysis and storing data so it’s super easy to access, Jasper’s team helps companies improve their employees’ work lives. Wenite assists businesses in figuring out what their staff truly want and need and, maybe more importantly, how to give it to them. 

Here’s why Jasper believes that focusing on culture and wellbeing is super important for companies. 

Or, if you’re short on time, I’ve also condensed all my key tips – FAQ style – in a summarized, quick-read version right here.

Useful links:

• Take the quiz! Which book do you need to boost your digital transformation in times of crisis?
• Sign up for the CX Attitude NEwsletter

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

Leadership. It’s a topic that’s dear to me. It's all over the internet. It's trendy. There are inspirational examples of it all around. 

And yet, being an excellent leader isn’t something that’s easy to learn. 

Which is why I wanted to speak with leadership expert Minter Dial, “an enjoyer of the messiness of life”. He’s a storyteller who’s on a mission to elevate the debate and connect the dots between ideas and people. 

For Minter, reality is all about accepting the imperfections.

“Putting your hands in the dirt and the mud is part of life as well,” he explains. “And so, when it's all about being dainty and perfect and clean and performing, you may succeed for a while. But one day the Piper will come to call…”

Here are some takeaways from our conversation – all about how to become a better leader by working on yourself – which you can listen to in full on my People&Digital podcast.

Or, if you’re short on time, I’ve also condensed all my key tips – FAQ style – in a summarized, quick-read version right here.

Additional Free Ressources:

• Sign up to the weekly Newsletter "The CX Attitude", the only CX newsletter that helps you to design your career in the most radical human way!
• The CX Crash-course : Become an outstanding CX professional - Get confidence, take action & Deliver CX!
• Find all my freebies on ameliebeerens.com/free-resources

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on :  Linkedin, Instagram & ameliebeerens.com !

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

Welcome to People and Digital, the Podcast.

My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.

You can have a positive impact and start to boost your digital journey right now.

It’s always a good moment to start.

This week we'll explore 8 Tips for a Stress-Free Return to Work

During the episode, I refer to these links:

• my website
• sign up to the Digital Letters

Don't hesitate to reach out if you have any questions!

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

This week, I share with you my techniques, tips&tricks to say no. in a constructive way. 
Consider it as a guide for your integrity at work!
It's packed with various insights and examples.

Useful links:

• a summarized, quick-read version right here
• Sign up for the Digital Letters

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

This week I would like to introduce Katharina Müllen.
She's a Vitality Coach and she works with leaders and their teams, enabling people to boost their vitality.

“I'm very interested in helping people to stay playful and connect with other people, because those are the prerequisites for having a life that is of high quality; a life where you contribute to something that’s worthy”

I’m really happy to share this podcast with you as I believe her tips will definitely help you to face uncertainty, stress, and find a sort of balance. 

• How to sit and be with your thoughts
• How to use mindfulness to make a change
• How to stay actively calm and calmly active
• How to use mindfulness to boost concentration 
• How to make mindfulness a habit
• How to improve work performance

And she shares exercises you can try right away!
I let you now listen to our discussion

Useful links:

• Take the quiz! Which book do you need to boost your digital transformation in times of crisis?
• a summarized, quick-read version right here
• Sign up for the Digital Letters

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

Welcome to People and Digital, the Podcast.

My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.

You can have a positive impact and start to boost your digital journey right now.

It’s always a good moment to start.

This week we'll explore the 4 steps to become an agile and resilient Manager.

• Adjust your mindset
• Be knowledgeable 
• Define or update your WHY, your purpose.
• Ask your Clients

+ a list of soft skills that will help you to boost these practices.

You want more?
Sign up to the Digital Letters
and visit my website

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

Customer experience can be a complicated subject, so Jonathan Daniels, author of the Customer Experience Playbook, and I tackled some of the myths surrounding it on my latest episode of People&Digital, the podcast. 

Jonathan is also the organiser of CX Brussels, a Belgium-based networking platform that supports customer experience professionals, not to mention a consultant and trainer, so he’s pretty much an industry guru! 

You can now listen to the  whole discussion or scroll down to read the eight things he told me about customer experience that you might not know…
You can also find a summarized, quick-read version right here

• CX has never been more important
• Small businesses are often doing CX better than bigger ones
• Customer experience and customer service aren't the same thing
• Having a CX-centric framework is absolutely vital 
• CX will get customers to stick with you – and to buy more
• You can go a step further with the Net Promoter Score 
• You need to personally experience your company's CX journey 
• CX success still comes down to the solid data and figures

Useful links:

• Take the quiz! Which book do you need to boost your digital transformation in times of crisis?
• a summarized, quick-read version right here
• Sign up for the Digital Letters

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting

Welcome to People and Digital, the Podcast.

My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.

You can have a positive impact and start to boost your digital journey right now.

It’s always a good moment to start.

This week we'll explore 3 Managers’ biases you should be aware of and how to avoid them.
Find a quick-read version of the podcast on the blog.

On this podcast episode, I refer to this article:
- Tom Farrel on Martechseries: here
- Download now the FREE GUIDE & TEMPLATE to learn & Implement a simple CX method to solve problems.

Signup to the Digital Letters

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting