This week I would like to introduce Katharina Müllen.
She's a Vitality Coach and she works with leaders and their teams, enabling people to boost their vitality.

“I'm very interested in helping people to stay playful and connect with other people, because those are the prerequisites for having a life that is of high quality; a life where you contribute to something that’s worthy”

I’m really happy to share this podcast with you as I believe her tips will definitely help you to face uncertainty, stress, and find a sort of balance. 

• How to sit and be with your thoughts
• How to use mindfulness to make a change
• How to stay actively calm and calmly active
• How to use mindfulness to boost concentration 
• How to make mindfulness a habit
• How to improve work performance

And she shares exercises you can try right away!
I let you now listen to our discussion

Useful links:

• Take the quiz! Which book do you need to boost your digital transformation in times of crisis?
• a summarized, quick-read version right here
• Sign up for the Digital Letters

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

This week I would like to introduce Mike Wittenstein.
CEO Storyminers. They help leaders win adoption for their boldest ideas and strategies 🔸 They know why people fight change, and how to engage and inspire them.

He’s got great experience in Customer Experience Design and it has been a real pleasure to discuss as he’s a real storyteller. In this podcast we cover the next topic:

• Why CX design shouldn’t be about ROI 

Find out why Mike believes companies should prioritise customer experience design before return on investment.

• How to Think from the outside in 

Good customer service all starts from inside the company, Mike explains.

• How to Be a catalyst for change

Get people on board through always talking about customer service. Don’t be afraid to tell stories to really pique their interest!

• How to Push for a design approach 

Before you start a project, convince your boss to look at it from a whole CX design business strategy. The fact this will cost less, get you to market faster and is more inclusive should sway them.

• How to Practise for perfection

Start small. You can use a practise project to introduce your team to CX design before tackling the real thing. 

I let you now listen to our discussion

Useful links:

• Take the quiz! Which book do you need to boost your digital transformation in times of crisis?
• a summarized, quick-read version right here
• Sign up for the Digital Letters

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

This week I would like to introduce Muriel Michiels.
She used to be the CEO of a media company that she transformed with success by leading with her heart  & her head. She now teaches leaders, consultants, and entrepreneurs the leadership habits and business techniques for achieving success and peace of mind in digital times. I had the chance to discuss with her about CX, mindset, methods, change & leadership. I really enjoyed that conversation. 

That’s actually a CEO & an operational manager discussing their challenges in digital transformation.

I let you now listen to our discussion

Useful links:

• a summarized, quick-read version right here
• Sign up for the Digital Letters

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

This week, I share with you my techniques, tips&tricks to say no. in a constructive way. 
Consider it as a guide for your integrity at work!
It's packed with various insights and examples.

Useful links:

• a summarized, quick-read version right here
• Sign up for the Digital Letters

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

This week, we explore the so galvanized concept of Digital strategy with Michel Demoor. A very insightful conversation where we discuss Strategy prototyping, positive&constructive collaboration on digital projects and of course... what's CX strategy!
It's packed with various additional insights and examples.

Useful links:

• a summarized, quick-read version of Michel’s interview
• Sign up for the Digital Letters

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

This week, discover the CX Butterfly Effect!
When we talk about the Butterfly Effect, you're talking about long-term effects. That's not something very trendy in companies nowadays, but your daily actions' ripple effects are real.

It's your responsibility to decide what kind of impact you want to create.
Positive or Negative.

You can create a positive impact on your product, your service, or your brand right now. 
Discover how in this new podcast!

Useful links:

• The full article with references & recap
• Sign up for the Digital Letters

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

This week I have the chance to discuss with Frédéric Wauters, 
Copywriter, Storyteller & Content Guru

He shared his answers to some of the questions that preoccupy companies lately:

- What is good content and why is it so important today?
- Are storytelling skills the new competitive advantage in business? 
- Where should managers start with content in their projects? 

and of course... he told me some interesting stories and practical cases.

Useful links:

• The full article with references & recap
• Sign up for the Digital Letters

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

You can have a positive impact and start to boost your digital journey right now.

It’s always a good moment to start.

This week I have the chance to discuss with Alexandre De Saedeleer, Managing Director from Tapptic.
He has answers to some of the questions I keep hearing: 
Who needs a mobile app? 
When do you know your Customer Journey is ready for a Mobile App? 
What’s the key strategy when you develop an app - acquisition or retention? 
What are the main CX mistakes businesses make when it comes to app development? 
Is my business ready?

Useful links:

• The full article with references & recap
• Sign up for the Digital Letters

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

You can have a positive impact and start to boost your digital journey right now.

It’s always a good moment to start.

This week we'll explore the 5 secret CX ingredients to actually succeed in building & maintaining your Buyer Persona.

During the episode, I refer to these links:

• Listen to the podcast about Buyer Persona Research 
• Free List to download 
• Discover 3 Managers’ biases you should be aware of and how to avoid them. 
• Build 5 powerful habits to become Customer-Centric minded.
• Sign up for the Digital Letters

Visit my website

You can find the recap and the full article right here!

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!

You can have a positive impact and start to boost your digital journey right now.

It’s always a good moment to start.

This week I have the chance to discuss with a CX Expert, Aaron Pollet.
We focus on retention in B2B, starting with tackling the myths, seeing why retention is crucial, and Aaron lists the four main CX practices you should focus on.

Useful links:

• How to create a Customer Journey Map
• The full article with references & recap
• Sign up for the Digital Letters

Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Don't hesitate to reach out!

Talk to you soon!