Sign up to save your podcasts
Or
Share Brazen Leaders - The Human Edge
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Brazen Leaders - The Human Edge
Brazen Leaders - The Human Edge episodes
- #15 - When do you know your Customer Journey is ready for a Mobile App? - Interview of Alexandre De Saedeleer from Tapptic
You can have a positive impact and start to boost your digital journey right now.
It’s always a good moment to start.
This week I have the chance to discuss with Alexandre De Saedeleer, Managing Director from Tapptic.
He has answers to some of the questions I keep hearing:
Who needs a mobile app?
When do you know your Customer Journey is ready for a Mobile App?
What’s the key strategy when you develop an app - acquisition or retention?
What are the main CX mistakes businesses make when it comes to app development?
Is my business ready?Useful links:
- The full article with references & recap
- Sign up for the Digital Letters
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.
In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter
Don't hesitate to reach out!
Talk to you soon!The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting51 min - #14 - Don't waste your Buyer Persona anymore - 5 secret CX ingredients
You can have a positive impact and start to boost your digital journey right now.
It’s always a good moment to start.
This week we'll explore the 5 secret CX ingredients to actually succeed in building & maintaining your Buyer Persona.
During the episode, I refer to these links:- Listen to the podcast about Buyer Persona Research
- Free List to download
- Discover 3 Managers’ biases you should be aware of and how to avoid them.
- Build 5 powerful habits to become Customer-Centric minded.
- Sign up for the Digital Letters
Visit my website
You can find the recap and the full article right here!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.
In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter
Don't hesitate to reach out!
Talk to you soon!The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting14 min - #13 - What are the 4 main Customer Experience focuses in B2B? - Interview of Aaron Pollet, CX Expert.
You can have a positive impact and start to boost your digital journey right now.
It’s always a good moment to start.
This week I have the chance to discuss with a CX Expert, Aaron Pollet.
We focus on retention in B2B, starting with tackling the myths, seeing why retention is crucial, and Aaron lists the four main CX practices you should focus on.Useful links:
- How to create a Customer Journey Map
- The full article with references & recap
- Sign up for the Digital Letters
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter
Don't hesitate to reach out!
Talk to you soon!The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting29 min - #12 - 10 ways to improve your relationships at work even if you don’t like your colleagues
You can have a positive impact and start to boost your digital journey right now.
It’s always a good moment to start.
This week we'll explore the list of the 10 best practices that improve EVERY relationship.
During the episode, I refer to these links:- Sign up for the Digital Letters
- How to be an agile and resilient manager
- Visit my website
You can find the recap and the full article right here!
Don't hesitate to reach out if you have any questions!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter
Don't hesitate to reach out!
Talk to you soon!The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting18 min - #11 - How to improve Customer Experience
You can have a positive impact and start to boost your digital journey right now.
It’s always a good moment to start.
This week we'll explore the list of the 7 important things to get in motion to improve your Customer Experience.
During the episode, I refer to these links:- Get your free guide to create a Customer Journey Map.
- Build 5 powerful habits to become customer-centric minded.
- Signup for the Digital Letter
You can find the recap and the full article right here!
Don't hesitate to reach out if you have any questions!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter
Don't hesitate to reach out!
Talk to you soon!The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting18 min - #10 - 8 Tips for a Stress-Free Return to Work
Welcome to People and Digital, the Podcast.
My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.
You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.
This week we'll explore 8 Tips for a Stress-Free Return to Work
During the episode, I refer to these links:
- my new website
- sign up to the Digital Letters
Don't hesitate to reach out if you have any questions!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter
Don't hesitate to reach out!
Talk to you soon!The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting11 min - #9 - Buyer Persona Research: 10 essentials questions to ask.
Welcome to People and Digital, the Podcast.
My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.
You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.
This week we'll explore the link between your segmentation & you Buyer Persona, I list for you essentials methods and questions to understand your Customer.
During the episode, I refer to these links:- Download the free list of 10 essentials questions to ask your customer.
- 3 managers' biases you should be aware of and how to tackle them.
- Build 5 powerful habits to become customer-centric minded.
- How to create a Customer Journey Map.
- Sign up to the Digital Letters
Find the recap on the full article.
Don't hesitate to reach out if you have any questions!
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter
Don't hesitate to reach out!
Talk to you soon!The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting16 min - #8 - How to define a Customer-Centric Value Proposition : The Ultimate Canvas.
Welcome to People and Digital, the Podcast.
My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.
You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.
This week we'll explore How to Define Customer-Centric Value Proposition with the Ultimate Canvas.
You'll need to download the free Canvas from Strategyzer, right here.
Don't hesitate to reach out if you have any questions!
Signup to the Digital Letters
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter
Don't hesitate to reach out!
Talk to you soon!The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting14 min - #7 - How to Define Customer Experience - 4 Methods & their key ingredients.
Welcome to People and Digital, the Podcast.
My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.
You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.
This week we'll explore How to Define Customer Experience with the 4 Core Methods & their key ingredients.
On this episode, I refer to these pieces of content:
- Listen and discover the 3 Managers'biases you should be aware of and how to tackle them.
- Download now the FREE GUIDE & TEMPLATE to learn & Implement a simple CX method to solve problems. I also dedicated an episode to this guide, you can listen to it right here.
Sign up to the Digital Letters
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter
Don't hesitate to reach out!
Talk to you soon!The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting14 min - #6 - 3 Managers’ biases you should be aware of and how to avoid them.
Welcome to People and Digital, the Podcast.
My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.
You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.
This week we'll explore 3 Managers’ biases you should be aware of and how to avoid them.
On this podcast episode, I refer to this article:
- Tom Farrel on Martechseries: here
- Download now the FREE GUIDE & TEMPLATE to learn & Implement a simple CX method to solve problems.
Signup to the Digital Letters
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter
Don't hesitate to reach out!
Talk to you soon!The Nerve, my weekly newsletter on transformation under real conditions: https://ameliebeerens.com/the-nerve
Work with me: https://ameliebeerens.com/consulting13 min
About Brazen Leaders - The Human Edge
From the publisher's feed
I'm Amélie, your go-to transformation consultant and leadership coach with 15 years of experience. This podcast is your toolkit for bold leadership and brave living. Packed with insights,…
strategies, and real-talk interviews, it's designed to help you harness your human edge to drive impact and inspire others.
Whether you're a corporate trailblazer or an entrepreneurial maverick, Brazen Leaders is your weekly dose of radical honesty and ambition. Embrace your true potential and take bold actions. Ready to unleash your inner leader? Let's get started!