As the path to purchase continues to splinter over multiplying channels, brands need to be everywhere their customers are.

Suzy Davidkhanian, Vice President of Retail Insights at eMarketer, sits down with Jeremy Goldman to discuss why long-term retail success depends on a multichannel model and durable partnerships, despite the rise of generative AI.

Inside the Episode:

- The Omnichannel Business Model: Why the direct-to-consumer approach is no longer sustainable as a standalone business model

- Creating Strong Partnerships: Why brands should evaluate partners based on shared values and audience alignment, focusing on building long-term equity rather than short-term sales spikes

- Practical Impact of AI Shopping: How AI and predictive technology will automate routine reorders, shifting where ad dollars are spent rather than destroying them

- Clean Data as the Foundation: Why true personalization and relevance are impossible without a solid data foundation

AI is a powerful tool, but without a clean, focused retail operation, technology alone cannot salvage a broken strategy.

🎧 Listen to the full episode.