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This week, Keith continues his conversation with Christian Delcid about the second chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building a Foundation.”

In this episode, Keith and Christian discuss the intricacies of supporting Workday, focusing on evaluating support structures, establishing healthy processes, and the importance of change management. They explore how organizational complexity impacts support staffing needs and the necessity of adapting to constant changes within the Workday ecosystem.

In this conversation, Keith and Christian talk about: 

• How evaluating your Workday support structure is crucial for improvement. 
• Change management is essential for successful Workday implementation and for Phase X projects. 
• Complexity in an organization directly affects support staffing needs. 
• Communication and training are key components of effective change management. 
• Understanding your audience is vital for successful change initiatives. 
• Regularly reassess your organization's complexity as it evolves. 
• Involve multiple departments in the prioritization process for requests. 
• Creating a platform for discussion enhances collaboration and learning.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, support, change management, complexity, organizational structure, software support, Workday Rising, governance, prioritization, employee experience