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This week, Keith continues his conversation with Christian Delcid about chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within existing teams, focusing on effective delegation, the importance of understanding team preferences, and how to manage support services like AMS (application management services). They also delve into the nuances of submitting support tickets and the art of troubleshooting, emphasizing the need for clear communication and detailed information to enhance efficiency. 

They also explore various themes related to career development, personal urgency, and the importance of understanding different thinking styles. They discuss the challenges of navigating career transitions, the significance of self-advocacy, and the need for effective communication and relationship-building in the workplace. The Rubik's Cube analogy illustrates the value of diverse perspectives in problem-solving, emphasizing that collaboration and awareness of others' viewpoints can lead to better outcomes.

Takeaways

- Aligning work based on team members' preferences increases satisfaction.

- Delegation should consider what team members enjoy doing.

- Vetting AMS providers is crucial for effective support.

- Truly understanding the problem is key to effective troubleshooting.

- Create new opportunities for team members to learn new areas of Workday.

- Effective communication with support teams enhances collaboration.

- Burnout can stem from misalignment between personal values and job roles.

- Choosing the right company can significantly impact career growth opportunities.

- Self-advocacy is key in navigating workplace dynamics and career advancement.

- Being intentional about career choices leads to greater fulfillment. 

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, team capacity, delegation, AMS, support tickets, troubleshooting, team management, Workday Gold, software support, effective communication, career coaching, work-life balance, burnout, personal urgency, self-advocacy, perspectives, problem-solving, team dynamics, mentoring, workplace relationships