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This week, Keith continues his conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.”

In this episode of Workday Gold, Keith Bitikofer speaks with Christian Delcid as they delve into the intricacies of managing Workday systems, focusing on the importance of distinguishing between configuration and transactions, budgeting for flexibility, governance in multi-company environments, and establishing defined processes for support requests. They also discuss the significance of backlog management and technical debt, emphasizing the need for a structured approach to ensure efficient operations and compliance within Workday.

In this conversation, Keith and Christian talk about:
- How it's crucial to keep configuration and transaction roles distinct to maintain audit integrity.
- Budgeting for flexibility allows organizations to adapt to unforeseen challenges in Workday support.
- Governance decisions should prioritize the good of the group, especially in multi-company environments.
- A defined process for handling support requests helps teams manage expectations and avoid being the “bad guy.”
- Understanding the difference between backlog items is essential for effective project management.
- Technical debt must be acknowledged and managed to maintain system integrity and performance.
- Having a clear roadmap helps prioritize projects and manage resources effectively.
- Communication with end users about project statuses fosters transparency and trust.
- Flexibility in budgeting allows for better resource allocation in response to changing needs.
- Simplicity in processes often leads to better outcomes and easier management.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords
Workday, configuration, transactions, budgeting, governance, support requests, backlog, technical debt, process management, HR systems