Navigating Change: Insights from Lisseth Zouhbi on Organizational HR Transformation
In this episode of the Built by People Podcast, host Dave welcomes Lisseth, the Chief Human Resources Officer for Childcare Resource Center.
Lisseth shares her extensive career journey in human resources, which spans almost 25 years, including her transition from hospitality to the nonprofit sector.
She discusses major organizational changes she has helped navigate, such as the implementation of Workday using the ADKAR model.
Lisseth also delves into learning and development initiatives, emphasizing the use of AI tools for microlearning and leadership training tracks.
Additionally, she explores aligning a company's business strategy with its people strategy through HR governance surveys, and recounts how she turns skeptics into advocates for change.
Lisseth concludes with parting advice on adapting to constant change and staying curious, particularly with the rise of AI.
This episode provides valuable insights into effective HR leadership and change management.
00:00 Introduction and Career Journey
01:38 Navigating Major Organizational Change
04:06 Learning and Development Initiatives
07:24 Aligning Business and People Strategy
09:09 Turning Skeptics into Advocates
12:01 Case Study: Microsoft’s Cultural Transformation
12:42 Parting Advice and Conclusion
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