In this presentation, Jeremy Streten from SMS Law discusses the importance of having a formal disaster preparation and recovery plan for your business.

Key learning outcomes:

• Document Management
• Review of Contracts
• Adaption to Change

In this presentation learn about integrating cultural intelligence with your customer journey mapping exercise.

Key learning outcomes:

• Understanding different customer service expectations with different cultures
• Understanding assumptions on culturally diverse customers
• Risk indicators of service excellence
• Desired outcomes of service excellence

In this module, Aaron Tham, Lecturer, Tourism, Leisure and Event Management at USC Moreton Bay looks at key areas, lessons and strategies to become a more resilient tourism and event business.

Key learning outcomes:

• Operating in a V.U.C.A environment
• Transitioning to new business models
• How to manage crisis and disasters

In this presentation learn about how writing blogs and articles can help your business, and get some valuable hints and tips to hone and sharpen your skills as a writer.

Key learning outcomes:

• How blogging can help your business
• How to write a compelling post
• Promoting your blog using social media

In this business presentation learn about what could have changed in your workplace and how you should look to reconnect with your staff after COVID-19.

Key learning outcomes:

• Transforming the present
• Co-creating the future
• The road ahead

In this presentation, founder and owners of Combat Limitless Sports and Fight Gear, Mike Smith, answers questions about his entrepreneurship journey. Mike touches on key challenges, sourcing funding, finding a mentor, managing change and much more.

In this presentation Craig Shim from Alpha Crane discusses cultural differences in business, particularly how to apply cultural intelligence to your service delivery. 

Key learning outcomes:

- Why is cultural intelligence important in your service delivery?
- Service Excellence - Risk indicators 
- Service Excellence - Desired outcomes 
- Building trust 
- Task vs Relationship
- Building rapport with customers/clients 
- The importance of good service delivery 

In this presentation Mike Smith from Limitless Combat Sports and Fight Gear takes you through some practical steps to validate a product or service before going into production and taking it to market.

Key learning outcomes:

•  6-step validation process
• Single-step validation strategy

In this business support module learn about the benefits of networking and how growing a network can help grow your business.

Learning outcomes include:

• Understand what networking can bring to your business and your business connections
• How you and your business can be involved in networking groups
• What's in it for you?
• What are the long-term benefits of networking

In this support module learn about the difference between Wireframes and Prototypes and the benefits of both in the product development process.