Business of Tech: Daily MSP News & IT Services Analysis

By MSP Radio, Dave Sobel, Managed Service Provider (MSP) Industry AnalystBusiness News Technology Tech News Management

Business of Tech: Daily MSP News & IT Services Analysis episodes

June 16, 2020Tue Jun 16 2020: Data vs Optimism.. for me, the data wins
Today

Big and small moves in equality

https://www.nytimes.com/2020/06/15/us/gay-transgender-workers-supreme-court.html

https://www.businessinsider.com/github-replacing-software-code-terms-master-slave-2020-6

Data vs optimism – for me, the data wins

https://www.channele2e.com/business/sales-marketing/msp-revenue-reality-check-amid-coronavirus-economy/

https://www.channelpartnerinsight.com/news/4016522/datacentre-market-loses-momentum-amid-covid-19-impact

AND

Ingram gives me just what I asked for

https://www.businesswire.com/news/home/20200615005130/en/Ingram-Micro-Cloud-Marketplace-Offers-Salesforce-Solutions
About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
5 min
June 16, 2020Tue Jun 16 2020: Data vs Optimism.. for me, the data wins
Today

Big and small moves in equality

https://www.nytimes.com/2020/06/15/us/gay-transgender-workers-supreme-court.html

https://www.businessinsider.com/github-replacing-software-code-terms-master-slave-2020-6

Data vs optimism – for me, the data wins

https://www.channele2e.com/business/sales-marketing/msp-revenue-reality-check-amid-coronavirus-economy/

https://www.channelpartnerinsight.com/news/4016522/datacentre-market-loses-momentum-amid-covid-19-impact

AND

Ingram gives me just what I asked for

https://www.businesswire.com/news/home/20200615005130/en/Ingram-Micro-Cloud-Marketplace-Offers-Salesforce-Solutions
5 min
June 15, 2020Mon Jun 15 2020: Zoom's misstep leaves lots of open questions
Today

Back to office thoughts from two new surveys to review

http://www.globenewswire.com/news-release/2020/06/15/2047914/0/en/IT-Glue-2020-Global-MSP-Benchmark-Survey-Reveals-Impact-of-Pandemic-on-State-of-the-Industry.html

Zoom’s misstep in China

https://www.reuters.com/article/us-zoom-video-commn-privacy/u-s-lawmakers-ask-zoom-to-clarify-china-ties-after-it-suspends-accounts-idUSKBN23I3GP

AND

Three items of blocking and tackling

https://www.engadget.com/microsofts-windows-10-updates-printer-bugs-000112943.html

https://www.thurrott.com/apple/236403/apple-launches-zero-interest-financing-for-most-hardware
About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
6 min
June 15, 2020Mon Jun 15 2020: Zoom's misstep leaves lots of open questions
Today

Back to office thoughts from two new surveys to review

http://www.globenewswire.com/news-release/2020/06/15/2047914/0/en/IT-Glue-2020-Global-MSP-Benchmark-Survey-Reveals-Impact-of-Pandemic-on-State-of-the-Industry.html

Zoom’s misstep in China

https://www.reuters.com/article/us-zoom-video-commn-privacy/u-s-lawmakers-ask-zoom-to-clarify-china-ties-after-it-suspends-accounts-idUSKBN23I3GP

AND

Three items of blocking and tackling

https://www.engadget.com/microsofts-windows-10-updates-printer-bugs-000112943.html

https://www.thurrott.com/apple/236403/apple-launches-zero-interest-financing-for-most-hardware
6 min
June 14, 2020 If I was starting an MSP today, what would I do?
A question from the audience. "What market focus and tool set would you start an MSP with if you started a new one today?" In this episode, Dave Sobel, host of the Business of Tech Podcast, breaks down his answer to that question.
About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
11 min
June 14, 2020 If I was starting an MSP today, what would I do?
A question from the audience. "What market focus and tool set would you start an MSP with if you started a new one today?" In this episode, Dave Sobel, host of the Business of Tech Podcast, breaks down his answer to that question.

💼 All Our Sponsors
Support the vendors who support the show:
👉 https://businessof.tech/sponsors/

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
11 min
June 12, 2020Fri Jun 12 2020: Words and actions in motion
Today

Microsoft makes their move on facaial recognition, and a trend is here.

https://www.cnn.com/2020/06/11/tech/microsoft-facial-recognition-police/index.html

https://www.businessinsider.com/microsoft-brad-smith-facial-recognition-police-departments-2020-6

AND

Let’s think about words in technology.

https://www.cnet.com/news/master-and-slave-tech-terms-face-scrutiny-amid-anti-racism-efforts/

https://www.nytimes.com/interactive/2020/06/10/upshot/black-lives-matter-attitudes.html
About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
5 min
June 12, 2020Fri Jun 12 2020: Words and actions in motion
Today

Microsoft makes their move on facaial recognition, and a trend is here.

https://www.cnn.com/2020/06/11/tech/microsoft-facial-recognition-police/index.html

https://www.businessinsider.com/microsoft-brad-smith-facial-recognition-police-departments-2020-6

AND

Let’s think about words in technology.

https://www.cnet.com/news/master-and-slave-tech-terms-face-scrutiny-amid-anti-racism-efforts/

https://www.nytimes.com/interactive/2020/06/10/upshot/black-lives-matter-attitudes.html
5 min
June 11, 2020Thur Jun 11 2020: 3 Amazon moves which may help.. or hurt.. customers
Today

Amazon, Amazon, and another Amazon – you do care.

https://www.cnbc.com/2020/06/10/amazon-and-goldman-sachs-unveils-small-business-credit-lines-up-to-1-million.html

https://www.vox.com/recode/2020/6/10/21287194/amazon-facial-recognition-moratorium-police

https://www.geekwire.com/2020/report-amazon-hit-antitrust-charges-soon-next-week-use-third-party-seller-data/

Clearview AI vs the EU

https://thenextweb.com/neural/2020/06/11/eu-privacy-watchdog-thinks-that-clearview-ai-is-illegal/

AND

Private Equity makes its stamp on Sophos

https://www.channelpartnerinsight.com/news/4016421/thoma-bravo-slash-cent-sophos-workforce-reports
About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
5 min
June 11, 2020Thur Jun 11 2020: 3 Amazon moves which may help.. or hurt.. customers
Today

Amazon, Amazon, and another Amazon – you do care.

https://www.cnbc.com/2020/06/10/amazon-and-goldman-sachs-unveils-small-business-credit-lines-up-to-1-million.html

https://www.vox.com/recode/2020/6/10/21287194/amazon-facial-recognition-moratorium-police

https://www.geekwire.com/2020/report-amazon-hit-antitrust-charges-soon-next-week-use-third-party-seller-data/

Clearview AI vs the EU

https://thenextweb.com/neural/2020/06/11/eu-privacy-watchdog-thinks-that-clearview-ai-is-illegal/

AND

Private Equity makes its stamp on Sophos

https://www.channelpartnerinsight.com/news/4016421/thoma-bravo-slash-cent-sophos-workforce-reports
5 min

About Business of Tech: Daily MSP News & IT Services Analysis

From the publisher's feed

Vendors are rewriting the rules on MSPs faster than anyone can track — pricing, partner programs, liability, and now AI. Business of Tech is the daily MSP news briefing that tells you what changed and what it means for your business.

Every weekday, channel veteran Dave Sobel picks the MSP and IT services news that actually moves your margins, contracts, and risk, and answers the one question that matters: Why do we care? No vendor cheerleading and no press-release rewrites — independent analysis for managed service providers, IT services leaders, and the vendors who sell to them.

Short daily episodes keep you current in about 15 minutes. Longer interviews go deep with MSP owners, investors, analysts, and channel executives on where the managed services market is heading.

What this MSP podcast covers:

• AI for MSPs — AI pricing and consumption billing, AI liability and governance, and AI agents in the service desk

• MSP pricing and profitability — per-user vs. usage-based pricing, margins, service agreements, and vendor rebates

• MSP M&A and private equity — acquisitions, roll-ups, valuations, and what consolidation means for independent MSPs

• MSP vendors and partner programs — Microsoft, Kaseya, ConnectWise, N-able, Pax8, and how channel programs shift risk onto providers

• MSP cybersecurity and liability — cyber insurance, compliance, regulation, and the security-stack decisions that expose a managed service provider

• MSP operations — automation, PSA and RMM, hiring, and the operational maturity that separates growing MSPs from stalled ones

Questions we answer:

• How should an MSP price AI services when vendors move to consumption billing?

• Who carries the liability when AI acts inside a client environment?

• What does private equity consolidation mean for MSP valuations?

• Which vendor partner program changes quietly cut MSP margins?

• What do insurers and regulators now expect from managed service providers?

Business of Tech is produced by MSP Radio, the independent media company for the managed services and IT channel community. Hosted by Dave Sobel, MSP industry analyst and longtime channel veteran. Written versions of every episode, with full source links, at businessof.tech.