Business of Tech: Daily MSP News & IT Services Analysis

By MSP Radio, Dave Sobel, Managed Service Provider (MSP) Industry AnalystBusiness News Technology Tech News Management

Business of Tech: Daily MSP News & IT Services Analysis episodes

January 20, 2020 Mon Jan 20 2020: Digital privacy concerns around AI, cameras, and twitter
Happy Martin Luther King Jr Day for those in the US. With that in mind, here’s a digital rights and privacy themed episode… An expose on AI, a PSA on a new phishing attack, and lessons from the Astros cheating scandal.

https://www.nytimes.com/2020/01/18/technology/clearview-privacy-facial-recognition.html

https://www.cnbc.com/2020/01/19/sextortion-scams-trick-victims-into-thinking-nest-cameras-record-them.html

https://www.espn.com/mlb/story/_/id/28476354/how-internet-helped-crack-astros-sign-stealing-case
About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Oveka · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
6 min
January 20, 2020 Mon Jan 20 2020: Digital privacy concerns around AI, cameras, and twitter
Happy Martin Luther King Jr Day for those in the US. With that in mind, here’s a digital rights and privacy themed episode… An expose on AI, a PSA on a new phishing attack, and lessons from the Astros cheating scandal.

https://www.nytimes.com/2020/01/18/technology/clearview-privacy-facial-recognition.html

https://www.cnbc.com/2020/01/19/sextortion-scams-trick-victims-into-thinking-nest-cameras-record-them.html

https://www.espn.com/mlb/story/_/id/28476354/how-internet-helped-crack-astros-sign-stealing-case

💼 All Our Sponsors
Support the vendors who support the show:
👉 https://businessof.tech/sponsors/

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
6 min
January 17, 2020Fri Jan 17 2020: Baltimore wants to regulate ransomware & Apple's new AR move
Today

Baltimore wants to pass a new law regulating ransomware – the why matters.

https://www.marylandmatters.org/2020/01/14/baltimore-ransomware-attack-inspires-state-legislation/

https://www.techrepublic.com/article/how-a-researcher-exploited-the-windows-10-bug-patched-by-microsoft/

AND

Apple’s purchase tells us about their AR strategy

https://www.geekwire.com/2020/exclusive-apple-acquires-xnor-ai-edge-ai-spin-paul-allens-ai2-price-200m-range/
About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Oveka · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
6 min
January 17, 2020Fri Jan 17 2020: Baltimore wants to regulate ransomware & Apple's new AR move
Today

Baltimore wants to pass a new law regulating ransomware – the why matters.

https://www.marylandmatters.org/2020/01/14/baltimore-ransomware-attack-inspires-state-legislation/

https://www.techrepublic.com/article/how-a-researcher-exploited-the-windows-10-bug-patched-by-microsoft/

AND

Apple’s purchase tells us about their AR strategy

https://www.geekwire.com/2020/exclusive-apple-acquires-xnor-ai-edge-ai-spin-paul-allens-ai2-price-200m-range/
💼 All Our Sponsors
Support the vendors who support the show:
👉 https://businessof.tech/sponsors/

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
6 min
January 16, 2020Thurs Jan 16 2020: Edge, Tactics in Cybersecurity, and 5G legislation
Today

Microsoft’s new Edge is out. Why do we care?

Cybersecurity roundup, today with tactics

https://www.foxnews.com/tech/texas-school-district-falls-for-email-scam-loses-2-3m

https://www.bleepingcomputer.com/news/security/the-week-in-ransomware-january-10th-2020-now-data-breaches/

https://www.msspalert.com/cybersecurity-research/aws-data-leak-uk-consulting-exposures/

https://www.engadget.com/2020/01/15/google-advanced-protection-easier-sign-up/

https://www.engadget.com/2020/01/14/facebook-third-party-login-notifications/

AND

Developments coming in 5G funding

https://www.wsj.com/articles/senators-propose-bill-to-subsidize-u-s-firms-5g-efforts-11579031806
About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Oveka · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
7 min
January 16, 2020Thurs Jan 16 2020: Edge, Tactics in Cybersecurity, and 5G legislation
Today

Microsoft’s new Edge is out. Why do we care?

Cybersecurity roundup, today with tactics

https://www.foxnews.com/tech/texas-school-district-falls-for-email-scam-loses-2-3m

https://www.bleepingcomputer.com/news/security/the-week-in-ransomware-january-10th-2020-now-data-breaches/

https://www.msspalert.com/cybersecurity-research/aws-data-leak-uk-consulting-exposures/

https://www.engadget.com/2020/01/15/google-advanced-protection-easier-sign-up/

https://www.engadget.com/2020/01/14/facebook-third-party-login-notifications/

AND

Developments coming in 5G funding

https://www.wsj.com/articles/senators-propose-bill-to-subsidize-u-s-firms-5g-efforts-11579031806
7 min
January 15, 2020Wed Jan 15 2020: Patch alert from an unlikely source, and Tech goes to the Supreme Court
Today

A different Windows Patch from an unlikely source

https://www.zdnet.com/article/microsoft-fixes-windows-crypto-bug-reported-by-the-nsa/

AND

Tech goes to the Supreme Court, and everyone’s getting involved

https://www.businessinsider.com/ibm-microsoft-red-hat-supreme-court-google-oracle-2020-1

https://www.businessinsider.com/google-oracle-legal-brawl-java-supreme-court-2020-1
About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Oveka · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
6 min
January 15, 2020Wed Jan 15 2020: Patch alert from an unlikely source, and Tech goes to the Supreme Court
Today

A different Windows Patch from an unlikely source

https://www.zdnet.com/article/microsoft-fixes-windows-crypto-bug-reported-by-the-nsa/

AND

Tech goes to the Supreme Court, and everyone’s getting involved

https://www.businessinsider.com/ibm-microsoft-red-hat-supreme-court-google-oracle-2020-1

https://www.businessinsider.com/google-oracle-legal-brawl-java-supreme-court-2020-1
6 min
January 14, 2020Tues Jan 14 2020: Microsoft news with market insight and PC shipment numbers to review
Today

Several datapoints from Satya Nadella around Microsoft

https://www.businessinsider.com/satya-nadella-microsoft-aws-jedi-hybrid-cloud-2020-1

https://www.businessinsider.com/microsoft-ceo-satya-nadella-economic-growth-worries-2020-1

https://www.cnbc.com/2020/01/13/microsoft-windows-7-support-ends-jan-14.html

https://www.zdnet.com/article/amazon-we-want-to-stop-microsoft-working-on-jedi-contract/#ftag=CAD-03-10abf5f

AND

Gartner and IDC with PC shipment data to break down

https://www.channelpro.co.uk/news/11627/yearly-pc-shipments-grow-for-the-first-time-since-2011

https://www.channelpartnerinsight.com/channel-partner-insight/news/3085006/gartner-and-idc-say-wild-2019-behind-first-year-of-pc-market-growth-in-seven-years
About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
💼 All Our Sponsors
MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · Guardz · HaloPSA · LogMeIn · Mailprotector · Oveka · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily MSP News & IT Services Analysis
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
6 min
January 14, 2020Tues Jan 14 2020: Microsoft news with market insight and PC shipment numbers to review
Today

Several datapoints from Satya Nadella around Microsoft

https://www.businessinsider.com/satya-nadella-microsoft-aws-jedi-hybrid-cloud-2020-1

https://www.businessinsider.com/microsoft-ceo-satya-nadella-economic-growth-worries-2020-1

https://www.cnbc.com/2020/01/13/microsoft-windows-7-support-ends-jan-14.html

https://www.zdnet.com/article/amazon-we-want-to-stop-microsoft-working-on-jedi-contract/#ftag=CAD-03-10abf5f

AND

Gartner and IDC with PC shipment data to break down

https://www.channelpro.co.uk/news/11627/yearly-pc-shipments-grow-for-the-first-time-since-2011

https://www.channelpartnerinsight.com/channel-partner-insight/news/3085006/gartner-and-idc-say-wild-2019-behind-first-year-of-pc-market-growth-in-seven-years
6 min

About Business of Tech: Daily MSP News & IT Services Analysis

From the publisher's feed

Vendors are rewriting the rules on MSPs faster than anyone can track — pricing, partner programs, liability, and now AI. Business of Tech is the daily MSP news briefing that tells you what changed and what it means for your business.

Every weekday, channel veteran Dave Sobel picks the MSP and IT services news that actually moves your margins, contracts, and risk, and answers the one question that matters: Why do we care? No vendor cheerleading and no press-release rewrites — independent analysis for managed service providers, IT services leaders, and the vendors who sell to them.

Short daily episodes keep you current in about 15 minutes. Longer interviews go deep with MSP owners, investors, analysts, and channel executives on where the managed services market is heading.

What this MSP podcast covers:

• AI for MSPs — AI pricing and consumption billing, AI liability and governance, and AI agents in the service desk

• MSP pricing and profitability — per-user vs. usage-based pricing, margins, service agreements, and vendor rebates

• MSP M&A and private equity — acquisitions, roll-ups, valuations, and what consolidation means for independent MSPs

• MSP vendors and partner programs — Microsoft, Kaseya, ConnectWise, N-able, Pax8, and how channel programs shift risk onto providers

• MSP cybersecurity and liability — cyber insurance, compliance, regulation, and the security-stack decisions that expose a managed service provider

• MSP operations — automation, PSA and RMM, hiring, and the operational maturity that separates growing MSPs from stalled ones

Questions we answer:

• How should an MSP price AI services when vendors move to consumption billing?

• Who carries the liability when AI acts inside a client environment?

• What does private equity consolidation mean for MSP valuations?

• Which vendor partner program changes quietly cut MSP margins?

• What do insurers and regulators now expect from managed service providers?

Business of Tech is produced by MSP Radio, the independent media company for the managed services and IT channel community. Hosted by Dave Sobel, MSP industry analyst and longtime channel veteran. Written versions of every episode, with full source links, at businessof.tech.