Business of Tech: Daily MSP News & IT Services Analysis

By MSP Radio, Dave Sobel, Managed Service Provider (MSP) Industry AnalystBusiness News Technology Tech News Management

Business of Tech: Daily MSP News & IT Services Analysis episodes

November 13, 2019Wed Nov 13 2019: 5G, Healthcare data & regulatory trouble, and acquisitions and PE money
Today

5G making news on multiple fronts

https://www.wsj.com/articles/u-s-government-is-tripping-over-itself-in-race-to-dominate-5g-technology-11573527840

https://www.wsj.com/articles/the-good-news-about-5g-security-11573396200

https://www.technologyreview.com/f/614709/5g-has-security-flaws-that-could-let-hackers-track-your-location/

More Healthcare data, and now with regulatory impact

https://www.technologyreview.com/f/614708/health-websites-are-sharing-sensitive-medical-data-with-google-facebook-and-amazon/

AND

A recap of acquisitions and private equity money

Upcoming Events:

SaaS MAX Webinar, November 15: http://ow.ly/WGiI50wRslD

Channel Evolution Europe 2-3 December: http://bit.ly/2MYCQdd Use code SOBEL for 25% off.
💼 All Our Sponsors
Support the vendors who support the show:
👉 https://businessof.tech/sponsors/

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

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Instagram: https://www.instagram.com/mspradio
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Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
5 min
November 12, 2019Tues Nov 12 2019: Cloud adoption in the financial industry, Moderation lessons from porn, and Google in trouble over health care data
Today

Cloud adoption data in the financial industry

https://www.channelfutures.com/mssp-insider/is-the-financial-industry-abandoning-cloud

Content moderation lessons from porn

https://onezero.medium.com/why-xhamster-is-so-much-better-at-content-moderation-than-facebook-ec318919b0e4

AND

Google with their hand in the health care cookie jar

https://www.theverge.com/2019/11/11/20959771/google-health-records-project-nightingale-privacy-ascension

Upcoming Events:

SaaS MAX Webinar, November 15: http://ow.ly/WGiI50wRslD

Channel Evolution Europe 2-3 December: http://bit.ly/2MYCQdd Use code SOBEL for 25% off.
6 min
November 12, 2019Tues Nov 12 2019: Cloud adoption in the financial industry, Moderation lessons from porn, and Google in trouble over health care data
Today

Cloud adoption data in the financial industry

https://www.channelfutures.com/mssp-insider/is-the-financial-industry-abandoning-cloud

Content moderation lessons from porn

https://onezero.medium.com/why-xhamster-is-so-much-better-at-content-moderation-than-facebook-ec318919b0e4

AND

Google with their hand in the health care cookie jar

https://www.theverge.com/2019/11/11/20959771/google-health-records-project-nightingale-privacy-ascension

Upcoming Events:

SaaS MAX Webinar, November 15: http://ow.ly/WGiI50wRslD

Channel Evolution Europe 2-3 December: http://bit.ly/2MYCQdd Use code SOBEL for 25% off.
💼 All Our Sponsors
Support the vendors who support the show:
👉 https://businessof.tech/sponsors/

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
6 min
November 11, 2019Mon Nov 11 2019: Tech employee motivation, National Law Review weighs in on MSPs, and does Apple have a bias problem with the Apple Card?
Today

Tech job data and employee motivation

https://www.cnbc.com/2019/11/07/tech-workers-command-high-pay-but-its-not-always-what-they-want-most.html

News on breaches from an unlikely source

https://www.natlawreview.com/article/managed-service-providers-hit-ransomware-attacks

AND

Does Apple have a bias problem in the Apple Card?

https://www.bloomberg.com/news/articles/2019-11-09/viral-tweet-about-apple-card-leads-to-probe-into-goldman-sachs

https://www.nytimes.com/2019/11/10/business/Apple-credit-card-investigation.html
5 min
November 11, 2019Mon Nov 11 2019: Tech employee motivation, National Law Review weighs in on MSPs, and does Apple have a bias problem with the Apple Card?
Today

Tech job data and employee motivation

https://www.cnbc.com/2019/11/07/tech-workers-command-high-pay-but-its-not-always-what-they-want-most.html

News on breaches from an unlikely source

https://www.natlawreview.com/article/managed-service-providers-hit-ransomware-attacks

AND

Does Apple have a bias problem in the Apple Card?

https://www.bloomberg.com/news/articles/2019-11-09/viral-tweet-about-apple-card-leads-to-probe-into-goldman-sachs

https://www.nytimes.com/2019/11/10/business/Apple-credit-card-investigation.html
💼 All Our Sponsors
Support the vendors who support the show:
👉 https://businessof.tech/sponsors/

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
5 min
November 08, 2019Fri Nov 8 2019: ConnectWise Automate Attacked, On Demand Economy for Cars, and Blockchain for Data Retention
Today

ConnectWise Automate targeted by hackers

https://www.msspalert.com/cybersecurity-news/hackers-target-connectwise-automate/

The on demand economy hits car repair

https://techcrunch.com/2019/11/07/wrenchs-on-demand-vehicle-repair-and-maintenance-service-picks-up-20-million/

AND

Blockchain for data retention

https://techcrunch.com/2019/11/05/how-arweave-permaweb-works/

Upcoming Events:

SaaS MAX Webinar, November 15: http://ow.ly/WGiI50wRslD

Channel Evolution Europe 2-3 December: http://bit.ly/2MYCQdd Use code SOBEL for 25% off.
6 min
November 08, 2019Fri Nov 8 2019: ConnectWise Automate Attacked, On Demand Economy for Cars, and Blockchain for Data Retention
Today

ConnectWise Automate targeted by hackers

https://www.msspalert.com/cybersecurity-news/hackers-target-connectwise-automate/

The on demand economy hits car repair

https://techcrunch.com/2019/11/07/wrenchs-on-demand-vehicle-repair-and-maintenance-service-picks-up-20-million/

AND

Blockchain for data retention

https://techcrunch.com/2019/11/05/how-arweave-permaweb-works/

Upcoming Events:

SaaS MAX Webinar, November 15: http://ow.ly/WGiI50wRslD

Channel Evolution Europe 2-3 December: http://bit.ly/2MYCQdd Use code SOBEL for 25% off.
💼 All Our Sponsors
Support the vendors who support the show:
👉 https://businessof.tech/sponsors/

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
5 min
November 07, 2019Thurs Nov 7 2019: Facebook & a new gov't agency, Patch Management gets worse, and Cisco Partner Summit Roundup
Today

Facebook and the new government privacy agency

https://edition.cnn.com/2019/11/05/tech/facebook-apps-user-data/index.html

https://www.theverge.com/2019/11/5/20950171/democrat-privacy-bill-data-agency-dpa-eshoo-lofgren

Patch Management getting worse.

https://www.msspalert.com/cybersecurity-news/servicenow-patch-management-findings/

AND

Cisco Partner Summit

https://www.channele2e.com/news/cisco-meraki-partner-summit/

https://www.channele2e.com/channel-partners/msps/cisco-managed-services-strategy/

https://www.channele2e.com/business/small/cisco-smb-strategy/

https://lp.auvik.com/vendor-diversity-report/2019/?co=vdr-drift

Events & Downloads:

Channel Pro Weekly: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-123-donut-lettuce-and-tomato

SaaS MAX Webinar, November 15: http://ow.ly/WGiI50wRslD

Channel Evolution Europe 2-3 December: http://bit.ly/2MYCQdd Use code SOBEL for 25% off.
6 min
November 07, 2019Thurs Nov 7 2019: Facebook & a new gov't agency, Patch Management gets worse, and Cisco Partner Summit Roundup
Today

Facebook and the new government privacy agency

https://edition.cnn.com/2019/11/05/tech/facebook-apps-user-data/index.html

https://www.theverge.com/2019/11/5/20950171/democrat-privacy-bill-data-agency-dpa-eshoo-lofgren

Patch Management getting worse.

https://www.msspalert.com/cybersecurity-news/servicenow-patch-management-findings/

AND

Cisco Partner Summit

https://www.channele2e.com/news/cisco-meraki-partner-summit/

https://www.channele2e.com/channel-partners/msps/cisco-managed-services-strategy/

https://www.channele2e.com/business/small/cisco-smb-strategy/

https://lp.auvik.com/vendor-diversity-report/2019/?co=vdr-drift

Events & Downloads:

Channel Pro Weekly: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-123-donut-lettuce-and-tomato

SaaS MAX Webinar, November 15: http://ow.ly/WGiI50wRslD

Channel Evolution Europe 2-3 December: http://bit.ly/2MYCQdd Use code SOBEL for 25% off.
💼 All Our Sponsors
Support the vendors who support the show:
👉 https://businessof.tech/sponsors/

🚀 Join Business of Tech Plus
Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.
👉 https://businessof.tech/plus

🎧 Subscribe to the Business of Tech
Want the show on your favorite podcast app or prefer the written versions of each story?
📲 https://www.businessof.tech/subscribe

📰 Story Links & Sources
Looking for the links from today’s stories?
Every episode script — with full source links — is posted at:
🌐 https://www.businessof.tech

🎙 Want to Be a Guest?
Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:
💬 https://www.podmatch.com/hostdetailpreview/businessoftech

🔗 Follow Business of Tech

LinkedIn: https://www.linkedin.com/company/28908079
YouTube: https://youtube.com/mspradio
Bluesky: https://bsky.app/profile/businessof.tech
Instagram: https://www.instagram.com/mspradio
TikTok: https://www.tiktok.com/@businessoftech
Facebook: https://www.facebook.com/mspradionews

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
6 min
November 06, 2019Wed Nov 6 2019: Internet freedom drops, Echo hacked with a laser, Microsoft Ignite and their Strategy
Today

The Internet is less free than last year

https://www.vox.com/recode/2019/11/5/20947419/internet-freedom-report-2019-social-media-election-interference-surveillance

Hack your Echo with a laser

https://www.wired.com/story/lasers-hack-amazon-echo-google-home/

AND

Microsoft Ignite news and their strategy

Upcoming Events:

SaaS MAX Webinar, November 15: http://ow.ly/WGiI50wRslD

Channel Evolution Europe 2-3 December: http://bit.ly/2MYCQdd Use code SOBEL for 25% off.
6 min

About Business of Tech: Daily MSP News & IT Services Analysis

From the publisher's feed

Vendors are rewriting the rules on MSPs faster than anyone can track — pricing, partner programs, liability, and now AI. Business of Tech is the daily MSP news briefing that tells you what changed and what it means for your business.

Every weekday, channel veteran Dave Sobel picks the MSP and IT services news that actually moves your margins, contracts, and risk, and answers the one question that matters: Why do we care? No vendor cheerleading and no press-release rewrites — independent analysis for managed service providers, IT services leaders, and the vendors who sell to them.

Short daily episodes keep you current in about 15 minutes. Longer interviews go deep with MSP owners, investors, analysts, and channel executives on where the managed services market is heading.

What this MSP podcast covers:

• AI for MSPs — AI pricing and consumption billing, AI liability and governance, and AI agents in the service desk

• MSP pricing and profitability — per-user vs. usage-based pricing, margins, service agreements, and vendor rebates

• MSP M&A and private equity — acquisitions, roll-ups, valuations, and what consolidation means for independent MSPs

• MSP vendors and partner programs — Microsoft, Kaseya, ConnectWise, N-able, Pax8, and how channel programs shift risk onto providers

• MSP cybersecurity and liability — cyber insurance, compliance, regulation, and the security-stack decisions that expose a managed service provider

• MSP operations — automation, PSA and RMM, hiring, and the operational maturity that separates growing MSPs from stalled ones

Questions we answer:

• How should an MSP price AI services when vendors move to consumption billing?

• Who carries the liability when AI acts inside a client environment?

• What does private equity consolidation mean for MSP valuations?

• Which vendor partner program changes quietly cut MSP margins?

• What do insurers and regulators now expect from managed service providers?

Business of Tech is produced by MSP Radio, the independent media company for the managed services and IT channel community. Hosted by Dave Sobel, MSP industry analyst and longtime channel veteran. Written versions of every episode, with full source links, at businessof.tech.